Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 1 - 25 of 873

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 Reported Location Issue Status
August 22, 2026Pool

Ref. Trees behind cabanas and outdoor grill

I am aware that the trees actually leaning on or very close to the fence have been removed. At the same time if you review the pictures below and better yet actually go take a look, I think you will agree that more work should be done.

In fact, probably the largest of all the trees while several feet back from the fence remains as probably the worst case of overhang and greatest angle of list. Other smaller trees are already starting to lean and roots for most if no all are already exposed above ground level.

Given the forecast El Nino the work should be accomplished in the next few months. Additionally any replacement plantings should have a maximum height limit of no more than 15 or 20 feet.

I will attempt to put this in the site maintenance log
and
Thank you all for all your efforts

Jim Kenna Ph (925) 989-9062

In-Progress
August 21, 2026Tennis / Pickleball Court

Clock at pickleball courts has stopped. Hi Mark a work order has been placed and we will take of this ASAP. thank you

In-Progress
August 21, 2026Gates

Latour gate call box - - - When I was called from the call box to open the Latour gate I pressed 9 repeatedly without successfully opening the gate. I went down and rebooted the modem and checked with my phone and is working fine. please let us know if u have any more issues. thanks

Completed
August 17, 2026Club

The ADA restroom in the Clubhouse ladies room needs some facilities attention. The lighting is low light, ie darker. I think the light is burning out or something. The toilet keeps running longer than usual when we flush it. I finallly got it to stop running by jiggling the flush nob. The door to enter is warped and requires the full force of my body to open it. I helped a person open it to get in and waited til she was finished to let her out.

May want to check

In-Progress
August 15, 2026Vineyards

Hello,
From my home at 1615 Frascati Way, looking out over the Petite Sirah hillside, I see multiple drip irrigation lines throughout the vines spraying upward. The attached photos show the problem.
Bob McHugh

Completed
August 11, 2026Gates

SINKHOLE: Sonoma Gate Roundabout

There is potential sinkhole developing(?) at the Sonoma Gate roundabout. Its is between the center ring around the garden and the asphalt. Located on the left as you exit the gate approching Vineyards Parkway stop sign.

Probably a good idea to check it out before Sonoma reseal.

Greg

In-Progress
August 11, 2026Club

Internet connection in gym is patchy, at best. It was working well for quite some time but over the past 2 weeks the connection continues to disconnect. The connection is possible in the hall leading to the gym but lost in the gym proper.
Also, on some machines, only 2 TV channels are accessible.
Thank you.

In-Progress
August 11, 2026Pool

All of the palm trees and palm shrubs around the pool area have dead fronds in them. These should be cut off to maintain the image of a true resort pool.

Completed
August 11, 2026Pool

The tile around the inside of the pool is very dirty with a scum film on it. While across all the tile, it is particularly noticeable on the white depth indicator tiles. This should be cleaned scrubbed clean regularly.

In-Progress
August 11, 2026Club

Walkway up to Club, been this way for over a year!!
Hi Michael, we are in the process with the HOA to purchase a grinding machine as there will more issue in the future. this will allow use to take of issues quickly. thank you for your patience.

In-Progress
August 9, 2026Villages

5th request.

Gate cards #23677 & 23678 do not work at the Barossa (our village) pedestrian gate at the fire exit on California Trail. Please resolve and communicate it has been resolved

Thank you

In-Progress
August 8, 2026Club

In the handicapped shower in the ladies locker room, The hose to the hand held shower head is wor and about to break.

Completed
August 5, 2026Villages

Would like roof inspection of my home. 2100 Solera street. Thanks

In-Progress
August 4, 2026Club

The bottle-fill function on the gym drinking fountain has been broken since May.

I submitted a written report at the gym in May, and the maintenance sheet stated that parts were ordered on May 29. Since then, I have requested updates on that sheet several times, but none have been provided.

Yesterday, I spoke with Pria at the concierge desk. She checked the records and found that the repair had been reported as completed in May. That information is incorrect. The bottle filler was not fixed and still does not work.

Facilities has reset the unit more than once. Each time, it worked only once or twice and had stopped working again by the following day. Clearly, resetting it is not a repair.

Please have Facilities correct the inaccurate record, determine what repair or replacement is actually required, and provide a specific status update and expected completion date. After more than two months, this should not remain unresolved without any explanation.

Thanks. Hi Frank, we had two companies look at this without any luck. we will be purchasing a new unit shortly. we apologize for the inconvenience and thank you for your patience.

In-Progress
August 3, 2026Club

1). Trash enclosure of club house.
Please clean up trash on floor & close lid of trash.
No trash smell with lid closed.
2). Light of toilet in ladies restroom at pool & gym needs to get replaced.

Thank you.

Completed
August 1, 2026Villages

Road-kill (poor little bunny) on Chianti Ln near 1617 should be removed.
Scott: hi Maurice, i will go and take a look now. thanks for letting us know

Completed
August 1, 2026Gates

The man-gate at the Solera entrance is out alighment. The gate strikes the support post near the top when it swings closed and sometimes the gate does not fully close.
Scott: a work order has been placed. thanks for letting us know.

Completed
July 30, 2026Landscape

North end of Miwok walking path area has several dry areas of grass due to lack of enough water for the heat we are experiencing.

In-Progress
July 28, 2026Pool

I believe the indoor pool equipment is moldy, the white weights and noodles.
Thank you!
Scott: a work order has been placed. thank you for bringing this to our attention

In-Progress
July 28, 2026Villages

The hillside to the north of Barbaresco sloping down from Upper Miwok Park has long grass which appears that the irrigation system is not working as it is mostly turning brown.

In-Progress
July 28, 2026Club

There are two different audio tracks playing in the men’s locker room; one in the poker table area and the other in the rest of the locker room. I realize this is not a major problem, but thought it best to bring to someone’s attention nonetheless. Thanks.

Completed
July 24, 2026Villages

There is a tree in the olive grove behind our house that has a dead branch. This branch is hanging over the fence above our yard. Please have the dead branch removed and thin the overhanging branches. Thank you.

In-Progress
July 21, 2026Villages

This is my second report of large cracks on upper Gamay Lane of Bordeaux village our home. The crack has gotten wider since my last message. Does not appear that the company hired did not completely fill the cracks from the original repair. There are quite a few road cracks in the upper Gamay Lane. When can we expect this to be repaired properly?
Thank you

Best
Keith Groves

In-Progress
July 21, 2026Villages

This is my second report of large cracks on upper Gamay Lane of Bordeaux village our home. The crack has gotten wider since my last message. Does not appear that the company hired did not completely fill the cracks from the original repair. There are quite a few road cracks in the upper Gamay Lane. When can we expect this to be repaired properly?
Thank you

Best

Keith Groves

In-Progress
July 15, 2026Landscape

Took much water for little green patch ?
Run off onto street.
Please check & adjust. Andalucia gate.
Thank you.

In-Progress
 Reported Location Issue Status

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