Maintenance Issue Reports

Trilogy® at The Vineyards

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 Reported Location Issue Status
October 21, 2026Villages

NO PROBLEM. JUST KUDOS. I wrote yesterday about leaves and mud in our canal. Today, I went to take the garbage out at 6:45am.
Two young men walked along the canal to see what needed to be done. They were waiting until 7:00 to start the clean-up.
Thank you so much for your speedy action.
No need to reply

In-Progress
October 20, 2026Villages

The canal between Rieslig Circle and Barbaresco in Firenze village has many leaves and mud (from a previous irrigation leak). With rain expected soon, we are requesting that the debris be removed.

I sent a note earlier without pictures. We now have pictures attached. I hope this helps.

Thank you

In-Progress
October 20, 2026Villages

Canal running between Riesling Circle and Barbaresco is loaded with leaves and mud from a previous irrigation leak.

I wasn't able to attach the pictures, but if you come to the path between Riesling and Barbaresco in Firenze, the leaves and mud will be easy to find.Thank you

In-Progress
October 19, 2026Villages

Water leak

In-Progress
October 18, 2026Gates

The Solera gate doesn’t work properly. Most of the time I come up to the gate it starts to open but then Stops and I have to wait a while before it continues to open. Can you check it?

In-Progress
October 17, 2026Pool

The accordion doors in the swimming pool building need critical fixing and adjustment.
See attached picture
The hinge screws need to be tightened up and are significantly loose. Very easy to do but don’t overstrip. Some screws are missing and will need to be replaced. This are suspended roller doors require sound connection.
Also, the elevation of these doors need to be adjusted up by the top vertical pin to keep it from hitting the bottom of the floor, which prevents it from sliding. The top suspension roller has a vertical adjustment screw. has a safety pin you pull down and then turn the pin to raise the elevation of doors to provide bottom threshold clearance.
In addition, the lower tracks need to be cleaned out out of debris
These are still very good doors and will function quite well once they’re readjusted
See picture

In-Progress
October 13, 2026Pool

On Sunday the11th I posted this message under Bulletins in the MTL site
=======================
To the person or persons who left the used band aids and patches on the floor by the indoor pool (at end of lane 1, next to the stairs, by the bench at the stairs and by the life ring) please properly dispose of them in the future. Better yet follow your doctors direction and stay out of the pool until you are healed.

More than a common courtesy this is a health issue as many are barefoot in these areas.

Jim Kenna
=====================================
On Tuesday the 13th they are still there
Seems a simple maintenance walk thru would have corrected this. Certainly a deck cleaning would have resolved.
What is the frequency for deck cleaning?

In-Progress
October 12, 2026Landscape

Just outside the Bordeaux, Latour Ave gate, there are at least two sprinkler heads that are damaged. Water shoots up in the air in a couple of places when the irrigation is on. I have observed this just before 6AM as I am on my way to the clubhouse gym.

In-Progress
October 12, 2026Villages

The street lamp post that is on my property requires new light bulb(s) replaced since it has gone dark for the last few evenings. My address is:

1914 Miwok Ave.

In-Progress
October 9, 2026Villages

Lamp post located in between 1675 and 1679 Gamay Lane is very unsightly. The bottom base where it sits on the concrete is bent and crooked. Please, have this fixed. Pole number 7212. Thank you!

In-Progress
October 9, 2026Villages

Street light is out 2107 Rioja Way
Street Pole number 29949

Homeowner Requesting Call with Updates - 510-289-0385

Thank you!

In-Progress
October 8, 2026Gates

The exit street gates continue to be a problem for my tricycle and others leaving the community; Sonoma, Bordeaux (both exit gates), Tuscany (both exit gates). I ride my tricycle daily and when leaving those gates I ride in a circle on the spots that appear have the sensors, to now avail. I have to wait for a gate to open and more often than not it is the entrance gate that opens when a car enters. This should not be the way I have to exit the community. My trike is made of Chromoly Steel, a very heavy body (85lbs). Please adjust the sensor or whatever needs to be adjusted. I know the contractor has been working on the gates and I know that the gates before the streets were sealed and resealed recognized my trike. Please fix.

In-Progress
October 6, 2026Villages

Meritage Loop Park in Tuscany, the grass field is being over watered and large areas of grass are dead because of the pooling water. Photos show some of the dead grass and pooled water in the morning . One photo shows the area in the late afternoon, it is still soggy from the morning irrigation.

In-Progress
October 2, 2026Tennis / Pickleball Court

We need the timer for the lights reset on the pickleball and tennis courts. They are coming on at around 7:20 am and we need the timer set for 7:00 am now that it’s darker earlier in the morning. Thanks so much!

Randy Mitchell

In-Progress
September 28, 2026Bocce Court

Please remove the large umbrella at the bocce courts. It is broken as well as too large for the Bocce area. Members trying to deploy it have hit the overhead lights. Scott is aware of this request.

Completed
September 28, 2026Bocce Court

In Bocce area, the lights over the picnic/BBQ area are not working correctly. The west side lights are or were controlled by a timer that is broken and the lights were on 24/7. The East side lights don't work at all as far as I can tell. Some of the junction boxes are very corroded and no longer seal out weather.

In-Progress
September 28, 2026Bocce Court

In Bocce area, the lights over the picnic/BBQ area are not working correctly. The west side lights are or were controlled by a timer that is broken and the lights were on 24/7. The East side lights don't work at all as far as I can tell. Some of the junction boxes are very corroded and no longer seal out weather.

In-Progress
September 23, 2026Villages

The street light is not working, the light is located by my backyard on 2105 Rioja Way. The pole #29949.

Thank you!

In-Progress
September 18, 2026Villages

The gate to the olive grove (next to 1521 Symphony Cir) can not be closed. The latch, the gate, and the fence do not align. It was not installed properly. (I hope we didnt pay full price for that).

See attached photo.

In-Progress
September 17, 2026Gates

Man Gate into Bordeaux on Saint Julian,
Gate post needs to be properly secured into the stucco and foam waterproof
Prior attempt not adequate

Thank you

In-Progress
September 17, 2026Gates

Entrance man gate into Bordeaux on Saint
Julian
The gate post is not secure and damage to stucco wall and foam
Best to fix this as soon as possible
Looks like there was an attempt to bootleg fix it last time, but that was poorly done.
Needs proper Anchorage to resist the impact of the Gate closing
Thank you

In-Progress
September 17, 2026Vineyards

Broken irrigation line in vineyards across from my house (1833 Riesling Cir) flooding the area.

Completed
September 17, 2026Vineyards

Broken irrigation line in vineyards across from my house (1833 Riesling Cir) flooding the area.

Completed
September 17, 2026Bocce Court

I know there have been some issues with the bathroom at the Bocce Courts being dirty. How often does it get cleaned? Are there any cleaning supplies (brush/detergent) kept in the room so that someone could attempt to clean up a mess? Thanks.

In-Progress
September 14, 2026Wine Barn

A rodent (s) got into one bathroom cabinet, chewing on paper products, and bleeding. We did NOT try to clean it up. I did try to barricade it.
the area has been cleaned and i will notify our pest company to add more traps

Completed
 Reported Location Issue Status

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