Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 1 - 25 of 478

 Reported Location Issue Status
July 26, 2024Landscape

Please, please, please check the sprinklers at the upper end of Miwok Park. This is my third request for someone to actually run the sprinklers and look for the problem of no water pressure getting to the grass. The grass cannot withstand 100+ degree days and very little, if any water. One sprinkler line was on today, but only one sprinkler at the end was working. My requests are marked In Progress, but nothing seems to change.

In-Progress
July 22, 2024Landscape

The Lanscaping at the entrance to Andalucia Lane is in need of water most of it looks dead.
Please have someone look at it.

Regards,

Elsa

In-Progress
July 21, 2024Landscape

On July 4, I asked for landscape maintenance and I see it is listed as "In progress". Absolutely nothing has changed in the large areas of dry and dead grass. The sprinklers are coming on with a foot and a half coverage which doesn't begin to cover the dry areas. How much do we have to lose before someone actually comes to see the lack of water pressure for the grass at the North end of Miwok Park?

In-Progress
July 20, 2024Club

Batteries in clock at indoor lap pool need to be changed - clock running slow.

In-Progress
July 20, 2024Landscape

Park and trail between Chianti Ln and Barbaresco

50% of grass is burnt out to due need of sprinkler maintenance. Some are misdirected and others are clogged.

Larry

In-Progress
July 17, 2024Villages

Water is overflowing from the landscaping into the street, on he Latour side near the 1st house.

In-Progress
July 15, 2024Landscape

Leaking irrigation pipe along path in upper MiWok park.

In-Progress
July 15, 2024Gates

Latour veh exit gate acting up. Left gate will open about a 1/4, then right gate will open 1/2. Then freeze. Cars approaching cannot activate. Several minutes later gates will close. Happened several times since Friday.

In-Progress
July 9, 2024Club

Need more cue chalk for pool table area.

ALSO: what is status of maintenance report regarding broken crutch (bridge) in pol area?

In-Progress
July 9, 2024Villages

I am reporting this again because it has been "in progress" since June 13! What is the status?

Ongoing safety, security and mechanical defect with Viognier pedestrian gate. Maintenance report filed several times in the past 14 months. Problem not fixed.

1. The gate has a reversed strike plate and elevated screws. The strike plate blocks the gate from closing or makes it hard or impossible to open. This is/has been part of the ongoing gate sticking open or not opening problem going back to early 2023.
2. It is especially prominent in the afternoon after the sun hits the metal fence, the framing around the gate expands. When it expands the strike plate blocks the gate from both opening and closing. If you want to observe the problem come out in the late afternoon. It will not be in evidence in the A.M.
3. The security and safety problem exists because once the gate is opened in the afternoon, it will remain open until it cools off, then it sometimes closes on its own sometimes not at all..

Please address this ASAP! Can someone give me a progress report please?

In-Progress
July 4, 2024Landscape

The water pressure on the North end of Miwok Park is extremely low and/or has clogged sprinklers. The grass is dying and I hope something will be done before we lose the entire grass area because of the lack of water.

In-Progress
July 3, 2024Club

Bridge or crutch stick is broken (end of stick) in lounge
Where pool tables are. Used for playing pool.

In-Progress
June 24, 2024Vineyards

URGENT Vineyard Water leak
Near corner of Moscato end $ Frascati

In-Progress
June 23, 2024Club

Ants in men’s lockers and locker room

In-Progress
June 23, 2024Club

The Magnolia trees surrounding the round-about at the club entrance appear stressed. Leaves are beginning to yellow and fall. I notice this is the location where artificial turf was recently installed over the tree roots. When the sprinklers to the previous lawn were disconnected for the turf, was there a water source installed to feed the trees?

In-Progress
June 19, 2024Villages

The man gate at the Solera Street entrance will not fully close. The appears to be misaligned with the frame.

In-Progress
June 18, 2024Landscape

I would like the bushes on Trilogy Parkway behind my house topped and trimmed at least a foot, preferably even with the top of the iron fence. I live at 1966 Sacred Mountain Lane and in order for the bushes to grow full and healthy, they need to be topped annually. Several have died over the years due to improper care, as this has been an ongoing issue for several years. I was also advised last year that the bushes would be topped annually in the spring as part of the standard maintenance program and that I would not need to send in a request as I have since I moved into the home in 2019. I also watched maintenance staff top and trim only the bushes behind 1958 Sacred Mountains home today, leaving the rest of the block undone. Why is that? If you look at those bushes, you can see a noticeable difference versus the bushes behind my home.

In-Progress
June 13, 2024Gates

Ongoing issues with Viognier pedestrian gate. Maintenance report filed several times in the past 14 months.

1. The gate has a reversed strike plate and elevated screws. The elevated screws sometimes block the gate from closing or make it hard or impossible to open. This is/has been part of the ongoing gate sticking open or not opening problem.
2. Additionally and with more impact - in the afternoon after the sun hits the metal fence, the framing of the gate expands. When it expands the top of the gate is blocked from both opening and closing by the metal fence. If you want to observe the problem come out in the late afternoon. It will not be in evidence in the A.M.
3. The problem is once the gate is opened in the afternoon, it will remain open until it cools off, then it closes on its own. Meanwhile the gate does not provide a security-related function as it stay open until late P.M..

In-Progress
June 13, 2024Club

A light bulb directly over the pool table nearest the window is burned out. Also the last time this happened it was replaced with a bulb of a different temperature. I also reported that, it has not been addressed. All of the bulbs should match in kelvin temperature. They do not.

In-Progress
June 11, 2024Gates

Sonoma Gate Control Panel display is defective and unreadable. The display just shows dots which makes it impossible for visitors to find any resident information. I have included a picture of what the display looks like. I was told it has been this way for several weeks at the least.

In-Progress
June 3, 2024Landscape

One of the two newly planted young purple flowering trees at Miwok Park needs to be re-secured at its support pole. It has broken loose from the top tie and bending over. If not secured, the tree will not grow straight. I noticed this driving by and did not stop to take a photo.

In-Progress
June 1, 2024Landscape

95% of the grass in Meritage Park is dead or dying. It is not being watered properly. There are obvious broken pipes which are part of the sprinkler system. Only 5% of the grass is getting any water at all.
Why would you install grass if you do not water it properly???

In-Progress
May 28, 2024Landscape

The sprinkler controller at the Lafite Court golf cart path leading to Rhone village (common planting area) has been inoperable for several years. I have previously reported the issue, as did Michael Wolfe prior to his death. Unfortunately, after years of neglect many plants have died and/or withered away. Please have someone inspect our irrigation system here at the end of Lafite Court and repair the sprinkler controllers. I manually turn the system on for my side (in front of 1100 Lafite) at least once a week, as does the gardener for my neighbor at 1101 Lafite Court. However, when we are away for several weeks the vegetation suffers immensely, particularly in the summer months.

In-Progress
May 21, 2024Landscape

Sprinkler leak in the front of the club along the sidewalk at the front of the clubhouse. Lots of water.

In-Progress
May 19, 2024Gates

Sonoma in gate stuck open and is beeping.

In-Progress
 Reported Location Issue Status

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