| January 28, 2024 | Wine Barn | From Wine Lovers-(Photos wouldn't load.) Drinking fountain cover was found on the ground. Lots of "rat/mice droppings" between bar and wall. It was great having recycle and garbage bins empty for use.
| Completed |
| January 22, 2024 | Gates | Lafite CT Golf Cart GAte card reader not working from either side. Reader at Rhone vehicle gate works
| Completed |
| January 21, 2024 | Club | the tv video on the treadmill in the exercise room is not working properly. Some stations are not available for viewing. The screen is dark and a direct tv marker flashes across the screen. any chance that will be fixed soon?
| Completed |
| January 13, 2024 | Club | Ants in the gym by the mat in back
| Completed |
| January 4, 2024 | Gates | Sonoma pedestrian gate does not always close automatically. Sometime is closes on it's one, other times you have to manually close it.
| Completed |
| December 28, 2023 | Gates | Bordeaux resident reports the Viongier gate now not lockable, completely broken.
| Completed |
| December 18, 2023 | Gates | The Christmas lights on the Solera entry gate into Tuscany are out of order.
| Completed |
| December 17, 2023 | Gates | I ride my bicycle out the Sonoma gate 2 - 3 times per week. Up until about 2 weeks ago the gate would open automatically as I rode directly in front of the gate. Now it will not open at all. I would assume some type of sensor is either faulty or defective.
| Completed |
| December 13, 2023 | Gates | The pedestrian gate entering Tuscany at Solera does not work with key card. The sensor turns green and beeps but does not unlock the gate.
| Completed |
| December 13, 2023 | Club | I saw an ant on the mats this morning back in the Northeast corner of the gym, in the floor workout area. Ants are not easy, but not fun when they crawl on you when you are stretching either.
| Completed |
| December 11, 2023 | Club | Please add the mailroom hours to the hours tab on the MTL website
| In-Progress |
| December 7, 2023 | Wine Barn | We're having a large event tonight at the Wine Barn and noticed this morning that the garbage bins are not empty from a previous event, plus there's a Beer Club event this morning that will add more garbage. Could the bins please be dumped between 3 and 5 PM so that our event can start with empty bins? Thanks so much!
| Completed |
| December 6, 2023 | Gates | Solera pedestrian gate will not open. It takes the member card but the latch will not click open.
| Completed |
| December 1, 2023 | Club | Lights out in closet in Fitness Studio - where weights, mats and balls are kept. Very dark trying to remove equipment for class. Thanks!
| Completed |
| December 1, 2023 | Gates | The man gate at the Solera Street entrance is not reading the entry keys.
| Completed |
| November 30, 2023 | Gates | Yes, just letting you know that the Latour entrance gate is remaining open.
| Completed |
| November 28, 2023 | Gates | Bordeaux Entrance gate at Latour is sitting open.
| Completed |
| November 17, 2023 | Club | I'm not sure how to report this, but this is the only mechanism that I know of for reporting anything.
The lids that are available for the tops of the coffee cups at the morning coffee service in the club are the wrong size for the cups. I only infrequently go up to the club for morning coffee, but the lid now always pops off my coffee cup and the hot coffee burns my hands. I have also seen this happen to others. I do not recall this happening last year. Can't something be done to correct this?
| Completed |
| November 16, 2023 | Gates | The exit gate of Sonoma Village has been stuck open for several weeks. This has been reported to the concierge desk several times.
| Completed |
| November 16, 2023 | Landscape | Broken irrigation line midway along pathway in Upper MiWok Park. Shooting water.
| In-Progress |
| November 16, 2023 | Pool | Please could you heat the indoor pool a few degrees. It is way to cold.
Thank you!
| Completed |
| November 15, 2023 | Gates | Zinfandel exit gate is stuck open again
| Completed |
| November 14, 2023 | Gates | Entrance gate to Rhone Village is stuck, one side closed, one side open.
| Completed |
| November 13, 2023 | Villages | Someone has spilled blue paint down most of the length of St. Julien. thanks
| Completed |
| November 10, 2023 | Pool | hot tub temperature to low
| Completed |