| March 8, 2025 | Gates | At approximately 11:30am, the Latour vehicle entry gate was stuck in open position again, not sure how long, and around 12:15pm I saw it was closed
-BSRG to continue checking on the gates-
| Completed |
| March 2, 2025 | Gates | Latour Gate malfunctioning - additional information:
“ when a car exits. it opens, and then it closes, and then it beeps and opens again and stays open.”
03.04.25 The gate issue was addressed and resolved; we'll keep an eye on it is fully updated. Thank you!
| Completed |
| March 2, 2025 | Gates | Latour gate malfunctioning. Reported problem - “ Informing you all. the Latour gate is still malfunctioning. It self opens and then stays open. Beeps.
| Completed |
| February 24, 2025 | Gates | St Julien exit gates reported to be stuck open by residents
| Completed |
| February 21, 2025 | Club | Gym - Middle elliptical machine - video screen doesn't work per member
| Completed |
| February 13, 2025 | Gates | St Julien entry gate is apparently sticking open again....periodically
2.19.25 Hi Dave, we'll head down this morning to see if we can fix this in-house and if not, we'll have the vendor come out to make the repairs. Thanks, Will
2.19.25 10:51am Update: Our new gate vendor, American Gate Operations (AGO) will be out tomorrow afternoon at the latest, possibly this afternoon to fix the gate. Thank you.
02.21.25 10:41am Update: AGO was not able to come to the property the past two days to make the repairs, they have rescheduled for Monday 2/24/25 between 11:00am and 1:00pm to make the repairs. We'll be checking the gate throughout the days until the repairs are made. Thank you
| Completed |
| February 8, 2025 | Gates | several residents have reported, and I have seen, St Julien entry gate is periodically sticking open for long periods of time. This has been on-going since Feb 3.
| Completed |
| February 8, 2025 | Gates | St. Julian gate is opened.
| Completed |
| February 6, 2025 | Pool | The hot tub is not nearly warm.
Thank you for letting us know. We installed a new pump this afternoon and it is working properly; the water temperature is now at the programmed level.
| Completed |
| February 5, 2025 | Pool | Indoor pool: flooding between the entry pool steps & the bench.
| Completed |
| February 4, 2025 | Club | It would be great if you could do something about the mic stand in the event center. Today was the second event I was at recently where the presenter had a heck of a time as the mic won't stay in position, constantly slipping down. This happened at the Comedy show and today at the WOW event. It looked very frustrating for the presenter who can't always be holding the microphone in their hands. Thank-you.
| Completed |
| February 1, 2025 | Gates | The Solera gate in Tuscany, both enter and exit, seem to be very noisy - a schreechy, creeky sound. Not sure that's normal or indicative of a problem?
Thanks for the clock in the locker room - it needs a new battery though, it wasn't working this morning.
Thanks,
Donna
| Completed |
| January 31, 2025 | Landscape | Over two years ago the HOA was going to reapply bark to the common area around the upper and lower Miwok Park. That was delayed because of the PG&E project. I have a view fence that overlooks the upper park, and the space between the fence and the grass is constantly growing weeds. Terra Care sprays some of those weeds maybe once or twice a year. When will the promised bark be reapplied? I see that it was done near the clubhouse. I pay a lot in HOA fees to be ignored for many years. This is marked as completed, but the only bark that is left, and that is very little, is from the original bark that was put down many years ago. Thank you.
| In-Progress |
| January 30, 2025 | Landscape | I noticed recently that the bushes were trimmed on the Miwok Park Trail near Chianti Ln. and thank you for that. There are common area bushes that adjoin our bushes on Chianti Ln. and we try to keep our property trimmed, but it seems that this common area is always overlooked and I have to ask for them to be trimmed. So, I am asking for the 5 bushes that adjoin ours be trimmed to the same height of what is on our property. Thank you!
| In-Progress |
| January 24, 2025 | Pool | Hi. Will you be replacing the clock in the ladies locker room? Do you know why we don’t have music in the pool now? Thanks.
| Completed |
| January 24, 2025 | Club | The water standpipe between the Event Center and the parking lot is leaking.
| Completed |
| January 22, 2025 | Gates | The Solera pedestrian gate in Tuscany has not been woking for over a week
It cannot be accessed with our cards -please advise status of repair
thank you
| Completed |
| January 14, 2025 | Villages | There is a street light flickering on Chianti between Corsica and Barbaresco. It is on the West side of the street closest to Barbaresco
| In-Progress |
| January 11, 2025 | Gates | Walkthrough gate at Viognier Ct lock is not working.
01/14/2025- Replaced the batteries. Now working.
| Completed |
| January 10, 2025 | Gates | Hi - Any ETA on when the pedestrian gate access will be fixed at the Solera Gate in Tuscany?
Thank-you,
Donna
| Completed |
| January 2, 2025 | Tennis / Pickleball Court | At the pickleball courts, near court 4, the gate latch is loose. The part that attaches to the swinging gate has just one screw in it (ie one is missing); the gate post hole appears to be partially stripped so that this screw cannot be tightened. Thank you.
01.02.25 - We are addressing this issue today. Thanks for letting us know!
| Completed |
| December 31, 2024 | Gates | The pedestrian gate access at the Solera Gate in Tuscany does not work - hasn't worked for a while and many others have this issue as well. (I haven't tried it today - in case this was something you've alread fixed).
Thanks,
Donna
12.31.24 Thank you for reporting this. The card reader failed and a new unit has been ordered. ETA for part to arrive and be installed is this Friday.
| Completed |
| December 30, 2024 | Gates | Latour entry gates are locked in the open position
12.30.24 - Gate is closed as of 1:34:08pm. Thank you for letting us know.
| Completed |
| December 30, 2024 | Club | There is a ceiling light out in the Komei Room. Please fix it. It has been this way over a year!
12.30.24 - This is in progress now: wiring/ballast replacement work is involved. Will update when the work has been completed.
| In-Progress |
| December 29, 2024 | Tennis / Pickleball Court | Fabric cover over the gazebo (between Pball and tennis) is torn.
12.30.24 - Update: New, more durable canvas with eyelets and tensioners was ordered on 12/26/24 and is due to arrive this week. It will be installed ASAP when it arrives. Thank you
| In-Progress |