July 31, 2024 | Landscape | This is an ongoing issue with many requests over the years. The bushes on the upper half of Trilogy Parkway going up to the clubhouse need to be trimmed. Each year the maintenance staff only trim half way up the parkway and stop (for no apparent reason). Due to this, the bushes are in very poor shape and don't even closely resemble the nice and full and healthy bushes on the lower half. You can see the actual point where maintenance has stopped. Three years ago myself and another neighbor met with HOA staff and gardeners and both assured me that this would be remedied by repairing damaged water lines, replacement of dead bushes, additional fertilizer to repair the damage, and annual topping to keep the bushes healthy. Three years and multiple requests later, the bushes are worse than ever. While the lower portion was recently topped and most likely fertilized as an annual task and look amazing, the gardeners stopped at the same place they always do and left the upper half alone. Please can you please treat the upper bushes on the parkway with the same care you treat the lower half. Not asking for anything extra, just the same level of care. Respectfully, Linda Tarantino
| Completed |
July 30, 2024 | Landscape | Upper Miwok park irrigation for lawn is not working the lawn is dead in many areas. See photo. This is an on going problem that never seems to be addressed. I have seen other park areas in Trilogy that are looking great such as the Bocce park area (it looked poor for awhile) now looks good. Why is there no effort to work on upper Miwok ? Thank you
| In-Progress |
July 29, 2024 | Landscape | Broken sprinkler system at golf cart gate if front of 1100-1101 Lafite Court. Me. Reynolds gardener Carlos repaired the broken supply line pipe, however we need to have the sprinkler control box(s) repaired asap?
| In-Progress |
July 29, 2024 | Club | Outside mailroom door has not been latching completely on its own for the last few days.
| Completed |
July 28, 2024 | Gates | Miwok exit gate not closing. Beeping!
| Completed |
July 27, 2024 | Landscape | The recent addition of rocks and boulders to the landscape medians in front of 1101 Lafite Court resulted in the work crew breaking the water pipe which waters half of the landscaping on the 1101 Lafite Court side of the golf cart path. I immediately notified the HOA (Jayme Walls) and received a response that the mattewr would be attended to. Now, after several months much of the landscaping is dying or dead and the problem has not been addressed. Likewise, the automatic sprinkler system for this area has not worked for over 5 years, which has facilitated myself and the gardener for 1101 Lafite Court to manually turn on the irrigation system every week.
Dozens of plants have now died and numerous other plants are threatened. I can't imagine why this matter has not been fixed as I have been alerting Mr. Walls and other Trilogy employees for several years. My Neighbor Dennis Reynolds asked for me to advise of his dissatisfaction with the manner these repairs have been ignored. I am also notifying the property managers Nacny and Patrick Lewis of this most unfortunate situation. The landscape employee who previously checked on the sprinkler system was not fluent in english and stated that he did not know how to fix the control boxes, but true to your word he came out and looked at the boxes for a minute or two and shook his head and left.
| In-Progress |
July 27, 2024 | Club | Women’s locker room floor was filthy as of 7:30am this morning. Almost looks like there was something wrong with the floor cleaner.
| Completed |
July 27, 2024 | Club | What's happening in the ladies locker room - the floor is dirty?? wearing out?? Not sure what has happened. Thank-you.
| Completed |
July 26, 2024 | Landscape | Please, please, please check the sprinklers at the upper end of Miwok Park. This is my third request for someone to actually run the sprinklers and look for the problem of no water pressure getting to the grass. The grass cannot withstand 100+ degree days and very little, if any water. One sprinkler line was on today, but only one sprinkler at the end was working. My requests are marked In Progress, but nothing seems to change.
| In-Progress |
July 22, 2024 | Landscape | The Lanscaping at the entrance to Andalucia Lane is in need of water most of it looks dead.
Please have someone look at it.
Regards,
Elsa
| In-Progress |
July 21, 2024 | Landscape | On July 4, I asked for landscape maintenance and I see it is listed as "In progress". Absolutely nothing has changed in the large areas of dry and dead grass. The sprinklers are coming on with a foot and a half coverage which doesn't begin to cover the dry areas. How much do we have to lose before someone actually comes to see the lack of water pressure for the grass at the North end of Miwok Park?
| In-Progress |
July 20, 2024 | Club | Batteries in clock at indoor lap pool need to be changed - clock running slow.
| Completed |
July 20, 2024 | Landscape | Park and trail between Chianti Ln and Barbaresco
50% of grass is burnt out to due need of sprinkler maintenance. Some are misdirected and others are clogged.
Larry
| In-Progress |
July 17, 2024 | Villages | Water is overflowing from the landscaping into the street, on he Latour side near the 1st house.
| In-Progress |
July 15, 2024 | Landscape | Leaking irrigation pipe along path in upper MiWok park.
| Completed |
July 15, 2024 | Gates | Latour veh exit gate acting up. Left gate will open about a 1/4, then right gate will open 1/2. Then freeze. Cars approaching cannot activate. Several minutes later gates will close. Happened several times since Friday.
| Completed |
July 9, 2024 | Club | Need more cue chalk for pool table area.
ALSO: what is status of maintenance report regarding broken crutch (bridge) in pol area?
| Completed |
July 9, 2024 | Villages | I am reporting this again because it has been "in progress" since June 13! What is the status?
Ongoing safety, security and mechanical defect with Viognier pedestrian gate. Maintenance report filed several times in the past 14 months. Problem not fixed.
1. The gate has a reversed strike plate and elevated screws. The strike plate blocks the gate from closing or makes it hard or impossible to open. This is/has been part of the ongoing gate sticking open or not opening problem going back to early 2023.
2. It is especially prominent in the afternoon after the sun hits the metal fence, the framing around the gate expands. When it expands the strike plate blocks the gate from both opening and closing. If you want to observe the problem come out in the late afternoon. It will not be in evidence in the A.M.
3. The security and safety problem exists because once the gate is opened in the afternoon, it will remain open until it cools off, then it sometimes closes on its own sometimes not at all..
Please address this ASAP! Can someone give me a progress report please?
| Completed |
July 4, 2024 | Landscape | The water pressure on the North end of Miwok Park is extremely low and/or has clogged sprinklers. The grass is dying and I hope something will be done before we lose the entire grass area because of the lack of water.
| In-Progress |
July 3, 2024 | Club | Bridge or crutch stick is broken (end of stick) in lounge
Where pool tables are. Used for playing pool.
| Completed |
June 24, 2024 | Vineyards | URGENT Vineyard Water leak
Near corner of Moscato end $ Frascati
| Completed |
June 23, 2024 | Club | Ants in men’s lockers and locker room
| Completed |
June 23, 2024 | Club | The Magnolia trees surrounding the round-about at the club entrance appear stressed. Leaves are beginning to yellow and fall. I notice this is the location where artificial turf was recently installed over the tree roots. When the sprinklers to the previous lawn were disconnected for the turf, was there a water source installed to feed the trees?
| Completed |
June 19, 2024 | Villages | The man gate at the Solera Street entrance will not fully close. The appears to be misaligned with the frame.
| Completed |
June 18, 2024 | Landscape | I would like the bushes on Trilogy Parkway behind my house topped and trimmed at least a foot, preferably even with the top of the iron fence. I live at 1966 Sacred Mountain Lane and in order for the bushes to grow full and healthy, they need to be topped annually. Several have died over the years due to improper care, as this has been an ongoing issue for several years. I was also advised last year that the bushes would be topped annually in the spring as part of the standard maintenance program and that I would not need to send in a request as I have since I moved into the home in 2019. I also watched maintenance staff top and trim only the bushes behind 1958 Sacred Mountains home today, leaving the rest of the block undone. Why is that? If you look at those bushes, you can see a noticeable difference versus the bushes behind my home.
| Completed |