| August 24, 2022 | Villages | Terra Care left a pile of clippings - neatly piled on a white tarp - on the outbound side of the Latour Gate. It's on the exterior/Vineyards Pkwy side of the gate. Hopefully they can come pick it up SOON. Thanks.
| Completed |
| August 17, 2022 | Pool | The swim trunk spin dryer in the mens locker is still out. Do you have an ETA on when this will be fixed. Thank you,
| Completed |
| August 14, 2022 | Landscape | The sprinkler valve has not shut off the sprinklers that have apparently been running all day. The sprinklers are located along upper Miwok Park just south of Chianti. The water is accumulating and running down the trail. Reported 7:29 pm on 8/14/2022
| Completed |
| August 11, 2022 | Club | Main water valve is leaking. Water is constantly dripping from one of the joints. This is the very large red valve that is located near the lowest club parking lot, near the corner where Trilogy Parkway has a stop sign, and turns left. Across from the pickle ball courts.
| Completed |
| August 6, 2022 | Gates | My card does not open the sidewalk Solera gate. When I can scan the card it beeps and the light turns green but the latch does not open when the lever is pushed down. I have tried this several times and it works occasionally. I can use the card to open the car gate.
| Completed |
| July 27, 2022 | Villages | Trash can in Bordeaux park near picnic table needs repair or replacement, it has broken slats on sides.
| Completed |
| July 26, 2022 | Landscape | There are weeds that are totally overgrown in common area on symphony circle. It is the access to the olive orchard behind the exterior wall. (1525 Symphony Cir ) It looks horrible! There needs to be maintenance on this access area!
| Completed |
| July 19, 2022 | Gates | The entry gate at Latour is squeaky terribly!!! I didn’t know but my husband called the front desk a week or so ago asking for it to be fixed. I wrote in on this site early last week about it. I need someone to tell me when it is going to be fixed. I need it fixed asap!!! My husband had a heart attack. I am bringing him home from the hospital today. The gate is so loud he will get no rest. I actually counted the gate closings in the last 5 minutes as 8 times. It is more often earlier in the morning. It is driving me crazy. Drive through yourself; wait with your windows open as the gate closes; trust me you will wince and cringe! We can’t sit outside; it is too painful. PLEASE HELP!
| Completed |
| July 17, 2022 | Landscape | I live at 1701 Zinfandel Drive. The HOA property that boarders my home (at the entrance to the pathway into the vineyard) is full of tall weeds growing in the bark between the street and the sidewalk. I tried to pull them out, but I cannot because they are full of stickers. This is the second time I've reported the issue. I don't see it on the list of existing requests.
| Completed |
| July 17, 2022 | Landscape | Over one year ago the HOA was going to reapply bark to the common area around the upper and lower Miwok Park. That was delayed because of the PG&E project. Is that still on hold or will that be completed sometime in the near future? I have a view fence that overlooks the upper park, and the space between the fence and the grass is great for growing weeds. Terra Care sprays some of those weeds maybe once or twice a year. They do not spray the spurge which is a prolific spreader of seeds. I have been weeding the area behind my fence about every two weeks. New bark won't solve the problem completely, but it would help.
There is also a watering issue near Chianti on the upper park. There is a large area that is dry because it is not getting water from a sprinkler. Near that area between the grass and Chianti there is constant water runoff into the dirt, (that should be covered with bark) causing the area to puddle with water and be very muddy. This poses a slip hazard for people that leave the trail and take a short cut over to Chianti. It is also an attraction for wasps. Thank you for your response.
| Completed |
| July 15, 2022 | Pool | The hot tub needs cleaning please. There is dirt accumulated on the bottom and when it is turned on, scummy bubbles are forming. Thank you.
| Completed |
| July 12, 2022 | Landscape | There is a tree with dead branches & a split trunk in the area outside the gym windows. When you are sitting on the recumbent bikes, you’re looking right at it. I reported this to the concierge desk & the gym desk several months ago. The dead tree remains & is very unsightly. Please remedy the situation.
Thank you.
| Completed |
| July 8, 2022 | Gates | Latour gate: one of them is screeching very loudly; please silence it
Thanks
| Completed |
| July 6, 2022 | Club | The shampoo dispenser in the middle shower stall in the men’s locker room is broken. The syphon seems have come detached from the pump. I checked and the container is about 2/3 full. Thanks.
| Completed |
| July 6, 2022 | Club | It seems like the playlist in the gym has changed to a more contemporary theme. What happened to the classic rock that was voted in? Thanks!
| Completed |
| July 6, 2022 | Vineyards | Vineyards between park next to Lark Hill going down to Tempranillo.
Large Leak eroding down the Vinyard from under a valve.
Cell 7007.334.5077
| Completed |
| June 29, 2022 | Gates | St Julien Vehicle exit gate stuck in open position, it was stuck open yesterday also for several minutes
| Completed |
| June 26, 2022 | Villages | The facade to the outside street pillar off Andalucia has fallen off. I believe it's the 3rd pillar north of Andalucia Lane, on Vineyards Pkwy. The facade just needs to be re-attached.
| Completed |
| June 22, 2022 | Villages | I live at 1966 Sacred Mountain Lane, due to construction at the models and empty lots, there is excessive dirt (mud) in the gutters in front of my house. I watch the construction staff clean up and wash down the street and gutters leaving a nice clean look; however, they wash this dirt down to my home leaving a mess in front of my house. Not sure what can be done to ensure this does not continue to happen or provide regular cleanup in front of our homes.
| Completed |
| June 22, 2022 | Club | The mail room door that leads to the outside of the building needs to be refinished or repainted.
| Completed |
| June 15, 2022 | Landscape | I live next to the Bordeaux Latour gate (1691 Gamay Lane) so the community wall is on 2 sides of my property. The side wall that is next call box and gate has 2 loose caps. By caps, I mean the white top has separated from the beige bricks. One of them is totally loose. My gardener showed me how he could totally raise it up off the brick below. Is suspect this may have happened when the trees were taken down during the re-landscaping of the area around the gate. That top is the 3rd one from center raised top. If you are looking from the new landscaping there are 3 new Italian cypress in the middle. Look 3 tops towards the gate. The other bad one is on the same wall but almost to the corner of Latour and Vineyards. There is a huge gap between the 2nd & 3rd top and it looks like the wall may be tilting? Maybe one of the old trees had a large root??
| Completed |
| June 15, 2022 | Bocce Court | The Restroom at the Bocce courts needs maintenance/cleaned
The light is flickering off and on, I have seen cleaner gas station restrooms
Thanks
| Completed |
| June 7, 2022 | Landscape | The hedges on the lower end of Trilogy Parkway (on the right side heading up to the clubhouse) were cut back very nicely as usual every year, but for some reason the gardeners stop about half way up the street every year. This has been going on for many years causing our hedges to not fill in as nicely as the ones below. I would like to request that the upper hedges receive the same maintenance as the lower hedges. Anyone can see the difference and where the maintenance is lacking. Please cut them back as soon as can reasonably be done. And, in the future please provide the same maintenance as the lower hedges on the street receive without my requesting it. Thank You.
| Completed |
| June 2, 2022 | Club | The person I was shooting pool with has come down with COVID, so I'd suggest someone clean the pool balls.
| Completed |
| May 26, 2022 | Club | Knock down the BIG cobwebs on the upper windows of the grand living room. Thank you!
| Completed |