| May 8, 2023 | Gates | Rhone gate stuck open.
| Completed |
| May 6, 2023 | Gates | Residents report St Julien gate locked in open position
| Completed |
| May 4, 2023 | Club | Four ceiling lights out total in the Hii Komme room on both sides of the divider.
| Completed |
| May 1, 2023 | Gates | In-bound Porto vehicle gate is stuck open
| Completed |
| May 1, 2023 | Gates | Porto gate not closing
| Completed |
| April 25, 2023 | Wine Barn | Center cutouts for Wine Barn outside tables are hazards. Most do not fit in holes, and they frequently fall through to the ground.
| In-Progress |
| April 23, 2023 | Gates | Residents report Solera vehicle gates stuck open
| Completed |
| April 17, 2023 | Pool | One of the lane separators in the indoor pool is broken. The small metal hook at the "deep end" came off of the steel cable. It just needs a tiny cable clamp to reattach it. BTW, at the "shallow end", the apparatus to tighten and loosen the lane separator is frozen and has been for a long time. As a result, when the lane separator is removed, it's necessary to rotate and loosen the eyelet that screws into the side of the pool -- probably not a good long-term solution. The same apparatus on the other two late separators works well.
| Completed |
| April 15, 2023 | Gates | In the back right corner of Monte Rosa park (city park located between Bordeaux and Tuscany) there is a gate that allows access to and from the Montepulciano vineyard. The gate has a card key reader, but the gate opens without using an access key. Just yank on it an it opens. I recall months ago there was a cable lock on that gate preventing it from opening, but the cable lock is not there anymore. I see that Bordeaux residents are using that gate but I think it should have a lock to prevent non-residents from using it to enter the vineyards (and therefore enter Bordeaux without any restrictions). -
*****Message from VAMC - We are currently working with the City to get this working for our residents. We have locked this gate to close access off to the public. Once resolved, we will send out a mass email to our residents. - JW ****
| Completed |
| April 12, 2023 | Wine Barn | WATER COLLECTING DRAINS
I have noticed another issue that needs attention soon and that is the cute rain collecting buckets attached to the gutters at the Wine Barn have come apart and many of the buckets I have found throughout the Wine Barn property. I have myself gathered them up and put them on the ground under each corner area where they are associated with but if we don't repair them soon they will be lost and then we would have to replace them entirely at additional cost.
| In-Progress |
| April 12, 2023 | Wine Barn | TRASH REMOVAL AND LIGHTING ISSUES
Since I live on Miwok Court I am a frequent visitor to the Wine Barn property on a daily basis. I have noticed that often times when a group uses the Wine Barn the trash is not removed regularly. Right now there is a filled lined trash can on the front patio area that has been there since last week and it stinks! Also at various times the lights have not been set correctly when the maintenance people come to close up - leaving the entire property dark. May I suggest that you come up with a procedure or checklist that is posted for groups to know how to dispose of trash and set the lights when they leave. The alternative is to do the same with staff.
| Completed |
| April 10, 2023 | Villages | There are several large cracks (1-3" wide) across the entire width of the street on Sacred Mountain lane. These cracks have got progressively wider with time and the recent recent rains have made them worse. I suspect they will get worse if not repaired right away and the underlying foundation will be compromised.
- Message from VAMC - These cracks have been brought to Shea's attention. - JW
| Completed |
| April 8, 2023 | Club | Have night maintenance ensure there are kleenex and disinfecting wipes in Fitness Studio. Thanks!
| Completed |
| April 8, 2023 | Villages | Barossa Pedestrian gate at California Trail & Trilogy Parkway won't open (received numerous calls from residents)
| Completed |
| April 8, 2023 | Club | Soap dispensers empty in men's Fitness locker room (this occurs quite frequently)
| Completed |
| April 8, 2023 | Gates | As I have reported before, the pedestrian gate for our Porto neighborhood in Trilogy by the Vineyards, is not closing by itself when pedestrians walk through without expressly closing the gate behind them. If left to swing shut by itself, the gate will often not close. This is not due to wind or any other weather condition. it can happen just as frequently on warm windless sunny days as it can in rainy, windy weather.
Note that I have submitted maintenance requests about this and about the vehicle gates that also do not close quite often. but I have never received any reply or status report for the comfort of my neighbors
Robert Stapleton, Porto Neighborhood Watch Captain.
| Completed |
| April 8, 2023 | Gates | With crime increasing locally, and with this week's news that there may have been a Trilogy home break-in, my Porto neighbors are increasingly concerned that our vehicle gates are frequently mysteriously left fully open for hours at a time. Dave Lanier of Trilogy Neighborhood Watch believes I should get a reply and status report when I submit problems with our gates into this database. To date, I have never received a single bit of feedback after submitting problems here. I would like to get these so I may update my neighbors.
Robert Stapleton,
Captain of the Port Neighborhood Watch.
650-208-8585
bobbyds695@gmail.com
| Completed |
| April 6, 2023 | Vineyards | I see they’re finishing up the spraying today off the vineyards. I hope they can smooth out the trails they tore up with their tractor during the rain. Beer and little Syrah hills
- Message from VAMC - The walking trails and v-ditches will be addressed following the rains. - JW
| Completed |
| April 5, 2023 | Club | Outside main entrance to event center canopy.
I believe 7 or the 8 lights are burned out. Very Dark Safety Issue?
| Completed |
| April 1, 2023 | Gates | Zinfandel vehicle exit gate stuck open
| Completed |
| March 29, 2023 | Gates | St Julien entry gate stuck open again
| Completed |
| March 29, 2023 | Bocce Court | Sand bags have been removed from the V Ditch drain behind the Bocce Court and mud and sand are now flowing into the drain which may cause underground blockage. I have photos that I can send to a separate email if that would be helpful.
Thanks for checking on this issue.
Shay
| Completed |
| March 28, 2023 | Villages | The swinging door for pedestrian access to Porto Village no longer swings closed.
| Completed |
| March 27, 2023 | Gates | Once again the Sonoma exit gate has remained open for several days. This is unacceptable. We all know about the recent burglaries and, although Trilogy is not a completely secured community, Blue Star should be working on making it more secure, not less.
Please don’t give your pat answer, “ We’re working on it.” How about a firm date when the problem will be resolved.
| Completed |
| March 26, 2023 | Club | One of the pool tables was damaged when it was moved to make room for chairs to view a football play-off game over a month ago. It has not been repaired.
1. Safety concern: During this move one of the pool table legs cracked off and was partially replaced, and even though the table is level the separation is visibly still there. If someone playing pool were to put their weight (like sitting on the edge as is commonly done) on that end to make a shot the leg could further separate and the table could even collapse.
2. The pool table felt has been altered as a result. There are places where the felt is now loose fitting on the slate and as a result it alters the path of a ball traveling over the area.
3. The leather netting inside the pockets of one pocket on each table has holes in it where balls often get stuck, and sometime slide through. They need to be replaced.
4. There is no noticeable maintenance in the recreation room. For example the pool chalk has been used up and has not been replaced. Some of the players have donated their own chalk so that there is some working chalk in the pool area.
5. Many of the cue sticks are warped or have damaged tips and have for some time.
| In-Progress |