Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 176 - 200 of 438

 Reported Location Issue Status
March 27, 2023Gates

Once again the Sonoma exit gate has remained open for several days. This is unacceptable. We all know about the recent burglaries and, although Trilogy is not a completely secured community, Blue Star should be working on making it more secure, not less.
Please don’t give your pat answer, “ We’re working on it.” How about a firm date when the problem will be resolved.

Completed
March 26, 2023Club

One of the pool tables was damaged when it was moved to make room for chairs to view a football play-off game over a month ago. It has not been repaired.

1. Safety concern: During this move one of the pool table legs cracked off and was partially replaced, and even though the table is level the separation is visibly still there. If someone playing pool were to put their weight (like sitting on the edge as is commonly done) on that end to make a shot the leg could further separate and the table could even collapse.
2. The pool table felt has been altered as a result. There are places where the felt is now loose fitting on the slate and as a result it alters the path of a ball traveling over the area.
3. The leather netting inside the pockets of one pocket on each table has holes in it where balls often get stuck, and sometime slide through. They need to be replaced.
4. There is no noticeable maintenance in the recreation room. For example the pool chalk has been used up and has not been replaced. Some of the players have donated their own chalk so that there is some working chalk in the pool area.
5. Many of the cue sticks are warped or have damaged tips and have for some time.

In-Progress
March 26, 2023Vineyards

The road behind Chardonnay Line is covered in Mud and the ditches are almost FULL with mud! With additional rain coming, we are worried the ditches will overflow into our yards. Please take care of this soon. Thank you!

- Message from VAMC - The walking trails and v-ditches will be addressed following the rains. - JW

Completed
March 25, 2023Gates

Lafite Golf cart gate locked in open position

Completed
March 25, 2023Gates

The Inbound Porto Automobile Gates have been found wide open many times during the last month, with no explanation or warning..
Last night was the latest, reported to me by my neighbor Jack.
Instances: 2/20/23, 3/2/23, 3/3/23, 3/7/23, and now again (3/25/23).

In-Progress
March 25, 2023Gates

The Porto entry gate continues to be open. This has been reported before, but we need a permanent fix. This is a safety issue to have our gate open all the time.

In-Progress
March 24, 2023Club

Someone hit one of the electrical outlet posts on the "exit side" of the Club horseshoe

In-Progress
March 14, 2023Gates

At the Latour Gate, the top cap on one of the gate pillars has blown off and is currently sitting in the landscape.

Completed
March 14, 2023Vineyards

The V- ditch between Porto Village and the vineyard is clogged with debris. The worst is located behind the cul-de-sac.

Completed
March 12, 2023Villages

A section of the recently repainted wall cap in my back yard has the paint peeling off again. This is the same section that had already been repainted by the painter (see the ticket I opened on January 18th. The painter did come out and repaint the peeling section, but the paint is coming off again). Clearly the painter did not adequately prep the wall cap before painting.... twice. I'm happy to do the work correctly on my own if the HOA can provide me a pint or quart of the correct paint. I can provide a picture if you like.

Completed
March 11, 2023Gates

the Porto entry gate is broken again. Could you please have someone correct the problem.

Completed
March 4, 2023Villages

Porto entry gate is broken-stays open will not close

Completed
March 3, 2023Gates

Resident reports entry Latour vehicle gate is stuck open. I just confirmed

Completed
March 2, 2023Gates

Ped card reader not working at Miwok gate

Completed
March 1, 2023Pool

Paint is chipped and laying at edge of pool entrance ladder. There is also a lot of black residue, mold?, along the drain areas in the tile that has rarely if ever been cleaned. Time is filthy there also. I have pictures , the area should be cleaned with maintance of pool area. Just needs a good scrubbing. I know the pool is part of litigation but that should not exclude daily or weekly cleaning of areas. It is gross!

In-Progress
February 25, 2023Gates

Gate at end of Barsac Ct is not latching for unknown reason

In-Progress
February 22, 2023Pool

When will we have music again in the pool, and when will the hot tub be working? Thank-you.

Completed
February 21, 2023Gates

Looks like wind is keeping the Latour exit gate open. Not sure about other locations

Completed
February 20, 2023Gates

Auto gate entry side in Porto Village is consistently open which is a big safety concern. Has been going on for months.

Completed
February 19, 2023Villages

Porto gate still not closing

Completed
February 17, 2023Villages

gate is jammed at Porto Village

Completed
February 15, 2023Club

I just wanted to thank you and the contractor who was here yesterday servicing the gym equipment. He was very thorough. Kudos to you for keeping the equipment safe.

Completed
February 9, 2023Gates

The pedestrian gate at the west end of the club does not stay latched when you attempt to close it. The gate I'm referring to is near the lawn area where special events are held and near where garbage bins for the restaurant are located. It has a numbered key pad - not activated by a swipe card - and it opens up to the sidewalk on Vineyards Parkway.

Completed
February 9, 2023Club

Two Elliptical exercise machines no longer work in the gym

In-Progress
February 8, 2023Club

Strong natural gas odor in the breezeway between Club Los Meganos and the Spa this morning while entering the gym.

In-Progress
 Reported Location Issue Status

LEARN ABOUT THE HOMES AT OUR COMMUNITY:

Call 800.685.6494  |  Join Our Interest List