Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 1 - 25 of 779

 Reported Location Issue Status
April 1, 2026Wine Barn

The door knob on the door of the Olive Club storage area on the outside of the wine barn has fallen off and both sides are loose. The secondary lock has also become very tight and hard to lock due to warping. Both issues are in need of repair for security of our items and ability to access.
Thanks!

In-Progress
March 31, 2026Villages

Someone has written "Amazon" and the access code in a sharpie marker on the keypad at the entrance to the Sonoma Village. This now allows anyone to enter beyond the gates. It needs to be erased.

In-Progress
March 30, 2026Landscape

1) All the palms east(?) of the spa need attention.
2) On the same side of the parking lot, as you would exit, is a wooden fence that is bleached white. It needs some wood oil.
3) Actually, that entire edge of the parking area that borders above the rear of Healing Rock homes is very neglected. Plants are suffering. Need water and/or replanting.

Elsewhere ...
4) The space between the tennis courts and the former sales office has weeds that are knee-high or taller.

In-Progress
March 29, 2026Wine Barn

Wine Barn BBQ, layered in rat/mice poop! Actually very unhealthy for any bbq activities until thoroughly cleaned.

Robert: I have created a work order to have the bque island cleaned and sanitized.

In-Progress
March 25, 2026Villages

Several pavers in front of 1636 Healing Rock Ct are broken, missing or loose. They should be repaired to prevent damage to sub-base and failure of a larger area.

In-Progress
March 25, 2026Gates

Vehicle entry gate stuck open, Latour gate

Completed
March 25, 2026Vineyards

Broken vineyard water line
At end of briones gate behind latour ave

Robert: This has been reported to the HOA office.

In-Progress
March 23, 2026Vineyards

Big water leak vineyard behind Frascati this morning. Only got a pic from the gentle slope downhill towards Zinfandel. You should be able to find it when you look at the house at the bottom.

Robert: Report has been forwarded to HOA office.

In-Progress
March 20, 2026Villages

Entrance man gate into Bordeaux on Saint Julian,
The post that has the locking mechanism on it stucco Anchorage is failing and posts wiggling
New stucco wall anchorages need to be installed.

Robert: New mounts has been ordered and repair set for Sunday 29th

In-Progress
March 19, 2026Pool

Someone needs to clean the cobwebs and treat for spiders in the lap pool building, especially along the bottom of the wall adjacent to the outdoor patio area. I found a black widow spider in a web there this afternoon.

Completed
March 19, 2026Landscape

This the property alongside 1874 Fiano. It is the common area property along Miwok. The sprinkler lines are uncovered and there is almost no top dressing.
This a second request!
Thanks
Ken

In-Progress
March 18, 2026Gates

The miwok entrance gate is broken. Looks like someone tried to break in or hit it with a car. But it is open and Bars on it are bent. It was dark when I saw it so I did not take a photo

Robert: Thank you for your report. WE are currently handling the issue

In-Progress
March 17, 2026Gates

Approximately 9pm a large truck crashed through the Miwok entry gate and sped up Miwok. Gate is trashed!
Please fix. Police called.
Thank-you.

Robert: Thank you for your report. WE are currently handling the issue

In-Progress
March 17, 2026Vineyards

Major leakage in vineyard at end of Frascati Way.

In-Progress
March 17, 2026Vineyards

Water leak in the vineyard at the end of Frescati

In-Progress
March 14, 2026Landscape

The concrete post has leaned to the extent the rail have fallen out. See attached photo showing how much it has tipped.
This is located at the end of Viognier ct.

Robert: I will forward to HOA office.

In-Progress
March 13, 2026Villages

The man door entrance gate into Saint Julian, at Bordeaux does not lock

Robert: The parts has been ordered. ETA Weds 3/18

In-Progress
March 12, 2026Vineyards

water pipe rupture in vineyard. Our address us 1830 Riesling Circle. The leak is at the top of the hill near the large oak tree.
Large amount of water rushing down the hill.

URGENT!

I don't know how to attach a picture, but if you come to our address 1830 Riesling Circle you will see the water

In-Progress
March 7, 2026Gates

St Julien pedestrian gate is NOT latching when closed. Anyone can just push or pull it open

Robert: The parts has been ordered. ETA Weds 3/18

In-Progress
March 5, 2026Wine Barn

Event: Olive Club St. Patrick's Day Celebration
Where: WINE BARN
When: March 12, 2026, 4:00 - 6:00 p.m.
What: Request 3-4 additional trash cans placed outside the wine barn day of event by no later than 2:30 p.m..
Event starts at 3:00 p.m. Pick up cans after 6:00 p.m.

Completed
March 5, 2026Gates

Pedestrian gate at St Julien does not latch. Seems like the handle mechanism is stuck.

Robert: The parts has been ordered. ETA Weds 3/18

In-Progress
March 3, 2026Club

The caution tape on the sidewalk on Trilogy Parkway opposite the Porto gate is again peeling even thought it was repaired a week or so ago.

Robert: We will re-apply. Sprinklers are wetting the area.

Completed
March 3, 2026Wine Barn

I called Feb. 25 and left a message with facilities about the lights on the Wine Barn being left on 24/7 for days. I was very thankful that someone went there to turn them off within 3 hours of my report. Unfortunately, I had to call again on Feb. 27 as they were back on again. I'm not sure that anyone showed up then or not. As of Mar. 2 they were on and they are still on today, Mar. 3.

Robert:
This issue has been corrected.

Completed
March 3, 2026Club

Can the upper shades in the gym be closed during the early morning hours please? Or if they are not working, can they manually be closed? The sunlight is literally blinding and with people’s varying compromised vision/eye health issues, this is a real problem. Thank you.

Robert: The wall controller is having a bit of an issue. I will make it my task to go in the morning and lower daily, until corrected.

Completed
March 2, 2026Wine Barn

At noon today all the string lights surrounding the wine barn park were on. Why?

Completed
 Reported Location Issue Status

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