| June 26, 2025 | Pool | There is no water pressure in a jacuzzi. Very weak stream coming from an opening.
| In-Progress |
| June 18, 2025 | Tennis / Pickleball Court | Clock at the pickleball courts has stopped working.
A new outdoor clock was ordered on Tuesday, 6/17/25 through Amazon. ETA 5 days
| Completed |
| June 16, 2025 | Gates | Scott - I reported a pedestrian gate issue, just wanted to be sure I said it was the Solera gate (not Andalucia).
Thanks,
Donna
| Completed |
| June 16, 2025 | Villages | Pedestrian gate at Solera will not close. Looks like the door itself got bent or something.
| Completed |
| June 13, 2025 | Landscape | The new plants planted this week or last by Andalucia Gate are dying in need of water.
| In-Progress |
| June 12, 2025 | Villages | The gates at the Solera entrance to Tuscany are both squeaking and need lubrication.
The pedestrian gate is still not closing despite recent attempts to fix the problem. The hinge plate at the top right of the gate is not flush with the wall by a fraction of an inch.
| Completed |
| June 11, 2025 | Gates | The pedestrian gate at Solera and Vineyards (entrance to Tuscany) is misaligned and does not close. It's been this way for quite some time, and was reported originally on 5/20. The status on that report states that the item is "completed", but it definitely is not. Please revisit this.
Correct, it was updated incorrectly and has since been placed back under "in progess" status. We will update again when we get the repair date set. Thank you
| In-Progress |
| June 10, 2025 | Gates | Latour exit gate is open and does not close.
06.10.25 5:15pm; Gate was reset and closed.
Thank you, Blue Star Facilities Team
| Completed |
| June 10, 2025 | Landscape | The north end of Miwok Park Trail near Chianti is once again drying out and when I watch the sprinklers, the water pressure is very low. There are areas of dead grass that are not getting any water at all. Thank you for checking on this area!
| In-Progress |
| June 10, 2025 | Landscape | A number of trees have died on Trilogy Parkway across from the Porto gate and need to be replaced. Have spoken to the HOA and gardeners but to no avail. Situation has been on going for about two years. Perhaps an irrigation issue? Not a good look as people drive up to the club.
| In-Progress |
| June 8, 2025 | Landscape | There is a gopher in the northeast corner of Meritage Park. It is killing all the shrubs.
1. The gopher needs to be removed.
2. Gophers go after grubs that live near roots. The shrubs and surrounding soil need to be sprayed with insecticide.
| In-Progress |
| June 5, 2025 | Landscape | Water leak Miwok Park. Looks like an emergency
| In-Progress |
| June 2, 2025 | Landscape | The Chef's Garden team will be planting the new herbs in the raised garden beds behind the club and the pumpkin patch beside the garden beds this week. Can you please turn on the water to both areas and do any repairs needed to ensure the water is adequate?
Thanks so much!
| Completed |
| May 31, 2025 | Club | The thermostat in the men’s locker room is set to 85 degrees. This leaves the locker room very hot and humid (from the showers). Please change it to something reasonable before the weather gets really hot!
06/04/25: We cleared the programming on the thermostat. It will no longer go to 85 degrees; we'll keep checking it, but it should be and stay comfortable in there.
Thank you, BSRG Facilities Team
Will
| Completed |
| May 30, 2025 | Tennis / Pickleball Court | Clock at pickleball courts has stopped
| Completed |
| May 23, 2025 | Gates | The call box at the Solera gate is not accepting access codes and only gives a busy signal when dialing a member's phone number.
| Completed |
| May 20, 2025 | Gates | The man gate on Solera Street is not self closing. It is out of alignment.
| Completed |
| May 19, 2025 | Gates | Barossa pedestrian gate located at California Trail/Trilogy Parkway is not working again. Residents unable to access entry into Barossa unless they use the Sacred Mountain pedestrian gate.
| Completed |
| May 18, 2025 | Landscape | The removable Bollards at the vineyard entrance located on Zinfandel Drive are out of the ground holes and lying horizontally on the ground. I almost stepped in one of the holes while walking. Without the bollards in place, traffic is allowed to enter the vineyard and it is a safety hazard to people walking on the trail. I tried to put one back into the hole, but it was way too heavy for me to lift.
| In-Progress |
| May 12, 2025 | Gates | Miwok entry gate stuck open. Beeping……..
| Completed |
| May 11, 2025 | Club | Any idea when the TV’’s will be fixed on the gym equipment this time. Seems to me, it goes out frequently. Why not really address the issue. Stop putting bandaids on the problem & invest in a solution.
06/04/25 The Direct TV technician has been working on this for weeks now. As it is taking so long, we contacted ClubCare who is reaching out to Technogym to check and see if the machines can be set up to stream T.V.. We will update here as we get answers, hopefully today/this week. Thank you, and apologies for the delays in with getting this fixed.
BSRG Facilities Team
| In-Progress |
| May 8, 2025 | Vineyards | A vineyard water line at post #36 between Barbaresco and Riesling Circle has been running a major leak into the drainage line to the
Riesling Circle Street drains from before 7:00 pm and now up to 10:00 pm
| Completed |
| May 8, 2025 | Vineyards | A one-inch water line was broken halfway up on post #36 between Barbaresco and Riesling Circle.
The leak was found at 7:45 pm and now at 9:30 pm. The drainage line runs into Riesling Circle.
| Completed |
| May 8, 2025 | Vineyards | There is a substantial water leak in the vineyard off Riesling Circle. I found one near the green telecommunications box this morning. There was also a leak near the park that had already been called in when I found it. At 7:45 this evening, I was out in my backyard ( which is right off the trail between Riesling Circle and Barbaressco), and water was streaming down the vineyard hill.
I took pictures, but am unable to load them. When my husband gets home, we'll try to send the pics.
| Completed |
| May 7, 2025 | Villages | I live on trilogy second house in from Zinfandel. Could you please ask the Vineyard people that are spraying, etc. not to drive so fast past our houses it create lots of dust. Also, sometimes they start at 6 AM but if that’s the rule OK, but if they’re supposed to start later, maybe you can reinforce it. Thanks,
| In-Progress |