Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 1 - 25 of 450

 Reported Location Issue Status
March 24, 2023Club

Someone hit one of the electrical outlet posts on the "exit side" of the Club horseshoe

In-Progress
March 25, 2023Gates

The Porto entry gate continues to be open. This has been reported before, but we need a permanent fix. This is a safety issue to have our gate open all the time.

In-Progress
March 25, 2023Gates

The Inbound Porto Automobile Gates have been found wide open many times during the last month, with no explanation or warning..
Last night was the latest, reported to me by my neighbor Jack.
Instances: 2/20/23, 3/2/23, 3/3/23, 3/7/23, and now again (3/25/23).

In-Progress
March 26, 2023Club

One of the pool tables was damaged when it was moved to make room for chairs to view a football play-off game over a month ago. It has not been repaired.

1. Safety concern: During this move one of the pool table legs cracked off and was partially replaced, and even though the table is level the separation is visibly still there. If someone playing pool were to put their weight (like sitting on the edge as is commonly done) on that end to make a shot the leg could further separate and the table could even collapse.
2. The pool table felt has been altered as a result. There are places where the felt is now loose fitting on the slate and as a result it alters the path of a ball traveling over the area.
3. The leather netting inside the pockets of one pocket on each table has holes in it where balls often get stuck, and sometime slide through. They need to be replaced.
4. There is no noticeable maintenance in the recreation room. For example the pool chalk has been used up and has not been replaced. Some of the players have donated their own chalk so that there is some working chalk in the pool area.
5. Many of the cue sticks are warped or have damaged tips and have for some time.

In-Progress
April 5, 2023Club

Outside main entrance to event center canopy.
I believe 7 or the 8 lights are burned out. Very Dark Safety Issue?

In-Progress
April 8, 2023Club

Soap dispensers empty in men's Fitness locker room (this occurs quite frequently)

In-Progress
April 8, 2023Club

Have night maintenance ensure there are kleenex and disinfecting wipes in Fitness Studio. Thanks!

In-Progress
April 12, 2023Wine Barn

WATER COLLECTING DRAINS

I have noticed another issue that needs attention soon and that is the cute rain collecting buckets attached to the gutters at the Wine Barn have come apart and many of the buckets I have found throughout the Wine Barn property. I have myself gathered them up and put them on the ground under each corner area where they are associated with but if we don't repair them soon they will be lost and then we would have to replace them entirely at additional cost.

In-Progress
April 17, 2023Pool

One of the lane separators in the indoor pool is broken. The small metal hook at the "deep end" came off of the steel cable. It just needs a tiny cable clamp to reattach it. BTW, at the "shallow end", the apparatus to tighten and loosen the lane separator is frozen and has been for a long time. As a result, when the lane separator is removed, it's necessary to rotate and loosen the eyelet that screws into the side of the pool -- probably not a good long-term solution. The same apparatus on the other two late separators works well.

In-Progress
April 25, 2023Wine Barn

Center cutouts for Wine Barn outside tables are hazards. Most do not fit in holes, and they frequently fall through to the ground.

In-Progress
May 4, 2023Club

Four ceiling lights out total in the Hii Komme room on both sides of the divider.

In-Progress
May 9, 2023Landscape

I’d like to report a damaged fence needing repair.
It’s at Bordeaux Park.
South east corner hillside. The fence is a wooden two rail fence from the park floor up the hillside (in/near the olive grove) to the back yards of the adjacent residences.
Tow rails are out of place needing repair.

Thank you,
Robert Damico
1621 Gamay Ln.

**** Response from HOA - This has been reported to the City to address as they confirmed it's their responsibility. Fence posts need to be reset in concrete. *******

In-Progress
May 16, 2023Club

Last night (Monday), leaving the clubhouse at 9pm, none of the lights along the walking path just outside the clubhouse were on. It was very difficult to even find my way to the parking lot. Not sure if that's normal for a Monday as it's a slow day at the club, or if they weren't working. Thank-you.

In-Progress
June 12, 2023Club

The screen interface on the middle recumbent bike is glitchy. It seems to be working at first, but freezes up in the middle of a workout. Thanks.

In-Progress
June 13, 2023Club

The air conditioning in the card rooms is still not functioning. It has been 3 weeks and still no remedy. Luckily, it has been a cool June.

In-Progress
June 14, 2023Landscape

On July 17, 2022, I requested that bark be refreshed along the view fences for homes along Fiano Lane. This still has not been done, and I am getting a significant amount of spurge (low growing weed) in that area. On rare occasion Terra Care sprays the weeds that are 12 inches tall, but does nothing for the low growing spurge. I am tired of hand weeding. With permission, I will be happy to spray the weeds myself. Hand weeding has become overwhelming. Please address this issue soon.

In-Progress
June 26, 2023Club

Electrical outlet in Abby’s patio not working
I can send photo

In-Progress
July 3, 2023Club

Noted there is a broken sconce light fixture at the vanity mirror in the women's locker room (left side when walking in, closest to the wall). Also noted the (2) vanity stools, as well as the cabinets themselves, especially where the swimsuit dryer is located, have seen better days. Is there a scheduled timeline for replacement of these items? Thank you! Celeste Storrs

In-Progress
July 5, 2023Club

Ladies locker room shower grab bar in the first shower stall is coming off the wall. (ready to fall off)

In-Progress
July 8, 2023Gates

Main Barossa gate key pad is not always working. Week of July 3d, gate would not dial numbers and or ring through to phone. One on July 4 at 5am and again on july 7 at 10p and July 8 at 3am

In-Progress
July 8, 2023Club

Apparently there is no shower gel in men’s locker room showers, nor has there been for a few days.

In-Progress
July 10, 2023Club

Seats in front of spa across from mailroom and concrete under seats need to be cleaned on a regular basis of accumulated bird droppings.

In-Progress
July 11, 2023Villages

Numerous deliveries indicate my gate code (4166) is not working at the Bordeaux gate where we live.

In-Progress
July 14, 2023Club

Shower in men’s locker room won’t turn on (handicap accessible shower stall)

In-Progress
July 17, 2023Wine Barn

Alarm system at Wine Barn is not working because the backup battery is dead and needs to be replaced.

In-Progress
 Reported Location Issue Status

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