| July 26, 2022 | Landscape | There are weeds that are totally overgrown in common area on symphony circle. It is the access to the olive orchard behind the exterior wall. (1525 Symphony Cir ) It looks horrible! There needs to be maintenance on this access area!
| Completed |
| August 6, 2022 | Gates | My card does not open the sidewalk Solera gate. When I can scan the card it beeps and the light turns green but the latch does not open when the lever is pushed down. I have tried this several times and it works occasionally. I can use the card to open the car gate.
| Completed |
| August 11, 2022 | Club | Main water valve is leaking. Water is constantly dripping from one of the joints. This is the very large red valve that is located near the lowest club parking lot, near the corner where Trilogy Parkway has a stop sign, and turns left. Across from the pickle ball courts.
| Completed |
| August 14, 2022 | Landscape | The sprinkler valve has not shut off the sprinklers that have apparently been running all day. The sprinklers are located along upper Miwok Park just south of Chianti. The water is accumulating and running down the trail. Reported 7:29 pm on 8/14/2022
| Completed |
| August 17, 2022 | Pool | The swim trunk spin dryer in the mens locker is still out. Do you have an ETA on when this will be fixed. Thank you,
| Completed |
| August 24, 2022 | Villages | Terra Care left a pile of clippings - neatly piled on a white tarp - on the outbound side of the Latour Gate. It's on the exterior/Vineyards Pkwy side of the gate. Hopefully they can come pick it up SOON. Thanks.
| Completed |
| September 1, 2022 | Vineyards | This is an emergency! I realize that Trilogy doesn't maintain the vineyard, but I don't know who does. I am reporting a broken sprinkler head that is spewing a large amount of water at the bottom of the Tempranillo vineyard in back of the home at 2029 Tempranillo Lane. It looks like it's been going for a while and a large amount of water is being lost and is eroding the walking path.
| Completed |
| September 3, 2022 | Villages | I received a report from a neighbor that for the past couple of days, the St. Julien exit gate has not been working correctly. Appreciate your help!
| Completed |
| September 3, 2022 | Landscape | The hedges on Trilogy Parkway approximately 1/2 way up on the right hand side (as you are going up the parkway) need to be trimmed again. This has been an issue for several years and I am hoping we can have the hedges maintained and looking like the same hedges on the lower section of the Parkway. The only way this can happen is with consistent trimming the top of the hedges, proper irrigation and fertilizing on a regular basis.
| Completed |
| September 15, 2022 | Villages | At Bordeaux Park, irrigation water is flowing abundantly over the sidewalk and grass and into the drains. Looks like a major leak. Has been going on since at least Sept 14 evening.
| Completed |
| September 18, 2022 | Villages | Hi there reporting sprinklers running all day this Saturday along Bordouex park along the sidewalks of latour
| Completed |
| September 24, 2022 | Landscape | Debris blocking water drainage in Bordeaux OLive Grove Path. Located at the end of Sauternes.
Also the landscape bender boards at the same area have been broken for some time. The boards are loose and also have nails exposed.
| Completed |
| September 27, 2022 | Vineyards | V-drain seriously clogged with debris, this is at the end of Sauternes, side of 1805, on the Olive Grove trail. Needs to be addressed before next rain🤞
| Completed |
| September 28, 2022 | Gates | Lafite gate stuck open
| Completed |
| September 29, 2022 | Tennis / Pickleball Court | Please hang the #3 sign on the tennis court. The sign is on the ground on that court.
| Completed |
| October 11, 2022 | Landscape | They have sprinklers running in the heat of the at the Sonoma gate Entrance.
| Completed |
| October 14, 2022 | Villages | The pedestrian gate for Porto Village does not lock.
| Completed |
| October 29, 2022 | Villages | Pedestrian gate at the end of Voignier Court does not latch. This is the gate that goes to the walkway below the vineyards.
| Completed |
| October 30, 2022 | Club | Right faucet in women's restroom either doesn't turn on or is very slow to respond to touchless motion detector.
| Completed |
| October 31, 2022 | Gates | At St. Julien gate: a person who wanted to enter called me on the call box with the last 4 digits of my phone number. My phone rang, and I entered '9' (the open code) multiple times. However, the gate did not open. We tried twice.
| Completed |
| October 31, 2022 | Pool | The interior window frame of the indoor pool has separated, raised several inches and has an exposed nail. Both sets of windows on this wall have peeling paint. The windows are facing the exterior sitting area adjacent to the Spa entrance doors.
| Completed |
| November 6, 2022 | Gates | The pedestrian gate at Solera Street does not close properly. The spring needs to be adjusted or replaced. It does not generate enough force to close the gate. This is more apparent when it is cold outdoors.
| Completed |
| November 8, 2022 | Villages | Entry gate at Porto village is not closing
| Completed |
| November 9, 2022 | Landscape | Gravel trail behind Frascati needs more gravel. Lots of sticky mud. I didn't walk on other trails today.
| Completed |
| November 18, 2022 | Gates | St Julien gate reported to be stuck open again
| Completed |