Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 326 - 350 of 450

 Reported Location Issue Status
August 19, 2023Pool

Around the indoor pool has not been cleaned in weeks and weeks. There has been a Q-tip on the hoist chair “which is also disgusting,” a band aid amongst other bits all around the floor. It could do with bring disinfected at least once a week with people walking aroundceith no shoes on.

In-Progress
August 25, 2023Club

In library room, two bulbs out, just over chess tables..
Requested front desk to contact maintenance 3 times
within last week….someone referred me to this sight…
Please change bulbs (“LOW HANGING FRIUT”)

In-Progress
August 27, 2023Club

The TV on the gym’s middle recumbent bike has not worked for at least 3 months. When will it be replaced or repaired?

In-Progress
August 27, 2023Gates

The exit side of the Zinfandel gate periodically stays open. Sometimes the gate is stuck open, sometimes it closes. I have seen this issue several times over the past week, including this evening.

In-Progress
August 30, 2023Pool

One of the lane separators in the indoor pool is broken again. The second time this year. It seems to happen when the water aerobics class takes it down to hold their class. Now it has been sitting on the deck for several weeks. What is the status of this?

In-Progress
August 31, 2023Villages

One of the cypress trees is falling to the side. Upon entry to the Rhone gate on the left corner.

In-Progress
September 12, 2023Club

The shower curtains in the men’s locker room are really moldy on the inside of the showers. They need to be cleaned or replaced. Thank you!

In-Progress
September 14, 2023Pool

There is ground chalk on the pool deck next to the baby entrance to the pool a bit in front of the monitor's table. I assume this is left over from Grandparents Day on Sunday but definitely should be cleaned up. Certainly does not represent a "resort pool" atmosphere.

In-Progress
September 14, 2023Gates

The 3 pillars supporting the gates at the Miwok entrance are all spotted/stained with something brown.  And the cap on the middle pillar was damaged.  Any opportunity for cleaning or painting these? This was first reported on June 12th as anopen forum comment.

In-Progress
September 16, 2023Pool

The indoor lap pool continues to be exceeding warm. It is not healthy to have to work out in warm temperatures. This is a lap pool not a recreational pool like the outdoor pool. It is meant to be a place where swimmers exercise and work out. Who does one speak to about changing the temperature?

In-Progress
September 17, 2023Club

The water at the Chef's Garden down by the pergola behind the club has been turned off. We're still watering the kitchen herbs we planted and they're in need of water. Can we please get it turned back on as soon as possible?
Thanks,
The Chef's Garden Team

In-Progress
September 18, 2023Club

2 Problems:

1) In the gym by the mirrors where the Pilates table is and all the floor exercise is done there have been ants crossing the mats for weeks. The ants make it uncomfortable to do floor exercise.

2) Also, all 3 elliptical machines that the monitors are in operable. The machines need service.

When I advised the SAWA spa staff they keep assuring me that both problems are being handled, but it's been weeks. So I submit this report on Sept 18th, just to properly go through channels with a date marker.

In-Progress
September 18, 2023Tennis / Pickleball Court

The third light post (facing court #2) - the light is out.

In-Progress
September 19, 2023Villages

At the corner of California Trail and Chardonnay Lane in Sonoma Village, on the east/lower end, there is a hole in the edge of the asphalt. The hole is small but the void underneath it seems pretty deep. As rain water flows down California Trail, I suspect it flows into that hole. This may start undermining the road at that corner. In fact, it is looking like the asphalt is starting to sink around that hole. I think it would be good to get that hole/void filled in before the heavy rains come. I have attached a picture of the hole.

**** Response from HOA - * Asphalt Company will address this when they are completing the street crack-fill project at the end of October. JW ****

In-Progress
September 22, 2023Club

Need new chalk cubes for pool tables in pool tables room. Need at least 6-8 each.

In-Progress
September 23, 2023Club

Lights in the Tower Entry to the Event Center. Most are burned out again! Is the only time these are looked at is when I say something?
I thought there was crew that went around and checked lights?!
Thanks
Ken

In-Progress
September 24, 2023Landscape

The view is obstructed by leafy tree branches for the 35 mph speed limit sign driving to Trilogy from Fairview Avenue to Vineyards Parkway. Please let me know if this description is not clear.

In-Progress
September 25, 2023Villages

Tuscany gate at Solera is stuck open again. Thank-you.

In-Progress
September 26, 2023Gates

The pedestrian/golf cart gate between Bordeaux and Rhone - at Lafite Ct and Briones Valley Rd - is not working...again. Or at least it wasn't working this morning, Sept 26, around 8:45 am.

In-Progress
September 28, 2023Landscape

There is a missing lamp post on Vineyards Parkway where it intersects with Trilogy Parkway and Solara Street. My understanding is that this lamp post has been missing for a few years now. Has anyone contacted the City of Brentwood regarding the replacement of this lamp post? Isn't replacement covered by: "Landscape and Lighting District No. 06-3 Vineyards. The Community lies within the boundaries of the City of Brentwood Landscape and Lighting District No. 06-3 Vineyards (referred to above as the “LLD"). The LLD was formed to fund landscape maintenance and energy and maintenance costs of streetlights on arterial streets within the LLD."? Given all the special taxes and assessments that we pay, it seems like the City of Brentwood should perform this type of maintenance in a more timely fashion. Thanks.

In-Progress
October 5, 2023Club

Saw an ant on the mats at the Northeast corner of the gym today by the mirrors & pilates machine.

Also; all the monitors in the club are advertising very old events, one I saw was for August. Can we update the video show to show actual future event and club activities?

Thank you

In-Progress
October 6, 2023Club

Electrical cord to the Arm Curl machine in the gym is damaged/cut. This prevents powering the equipment, so that the display unit records reps or tracks usage.

In-Progress
October 7, 2023Gates

Entry gate to la tour staying open. Won’t close.

In-Progress
October 9, 2023Gates

St. Julien gate call box - Did not work when putting in my phone code to call my cell phone to let me enter the gate. Let me know if this is not clear - Thank you! Shelley

In-Progress
October 17, 2023Gates

St. Julien gate is stuck, not operational and making a loud noise - PLEASE HELP!

I took a video with sound but the file was too large to upload so I have attached a photo only. So this is my second attempt with photo only and it will not upload either.

In-Progress
 Reported Location Issue Status

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