| February 20, 2023 | Gates | Auto gate entry side in Porto Village is consistently open which is a big safety concern. Has been going on for months.
| Completed |
| February 21, 2023 | Gates | Looks like wind is keeping the Latour exit gate open. Not sure about other locations
| Completed |
| February 22, 2023 | Pool | When will we have music again in the pool, and when will the hot tub be working? Thank-you.
| Completed |
| March 2, 2023 | Gates | Ped card reader not working at Miwok gate
| Completed |
| March 3, 2023 | Gates | Resident reports entry Latour vehicle gate is stuck open. I just confirmed
| Completed |
| March 4, 2023 | Villages | Porto entry gate is broken-stays open will not close
| Completed |
| March 11, 2023 | Gates | the Porto entry gate is broken again. Could you please have someone correct the problem.
| Completed |
| March 12, 2023 | Villages | A section of the recently repainted wall cap in my back yard has the paint peeling off again. This is the same section that had already been repainted by the painter (see the ticket I opened on January 18th. The painter did come out and repaint the peeling section, but the paint is coming off again). Clearly the painter did not adequately prep the wall cap before painting.... twice. I'm happy to do the work correctly on my own if the HOA can provide me a pint or quart of the correct paint. I can provide a picture if you like.
| Completed |
| March 14, 2023 | Vineyards | The V- ditch between Porto Village and the vineyard is clogged with debris. The worst is located behind the cul-de-sac.
| Completed |
| March 14, 2023 | Gates | At the Latour Gate, the top cap on one of the gate pillars has blown off and is currently sitting in the landscape.
| Completed |
| March 25, 2023 | Gates | Lafite Golf cart gate locked in open position
| Completed |
| March 26, 2023 | Vineyards | The road behind Chardonnay Line is covered in Mud and the ditches are almost FULL with mud! With additional rain coming, we are worried the ditches will overflow into our yards. Please take care of this soon. Thank you!
- Message from VAMC - The walking trails and v-ditches will be addressed following the rains. - JW
| Completed |
| March 27, 2023 | Gates | Once again the Sonoma exit gate has remained open for several days. This is unacceptable. We all know about the recent burglaries and, although Trilogy is not a completely secured community, Blue Star should be working on making it more secure, not less.
Please don’t give your pat answer, “ We’re working on it.” How about a firm date when the problem will be resolved.
| Completed |
| March 28, 2023 | Villages | The swinging door for pedestrian access to Porto Village no longer swings closed.
| Completed |
| March 29, 2023 | Bocce Court | Sand bags have been removed from the V Ditch drain behind the Bocce Court and mud and sand are now flowing into the drain which may cause underground blockage. I have photos that I can send to a separate email if that would be helpful.
Thanks for checking on this issue.
Shay
| Completed |
| March 29, 2023 | Gates | St Julien entry gate stuck open again
| Completed |
| April 1, 2023 | Gates | Zinfandel vehicle exit gate stuck open
| Completed |
| April 6, 2023 | Vineyards | I see they’re finishing up the spraying today off the vineyards. I hope they can smooth out the trails they tore up with their tractor during the rain. Beer and little Syrah hills
- Message from VAMC - The walking trails and v-ditches will be addressed following the rains. - JW
| Completed |
| April 8, 2023 | Gates | With crime increasing locally, and with this week's news that there may have been a Trilogy home break-in, my Porto neighbors are increasingly concerned that our vehicle gates are frequently mysteriously left fully open for hours at a time. Dave Lanier of Trilogy Neighborhood Watch believes I should get a reply and status report when I submit problems with our gates into this database. To date, I have never received a single bit of feedback after submitting problems here. I would like to get these so I may update my neighbors.
Robert Stapleton,
Captain of the Port Neighborhood Watch.
650-208-8585
bobbyds695@gmail.com
| Completed |
| April 8, 2023 | Gates | As I have reported before, the pedestrian gate for our Porto neighborhood in Trilogy by the Vineyards, is not closing by itself when pedestrians walk through without expressly closing the gate behind them. If left to swing shut by itself, the gate will often not close. This is not due to wind or any other weather condition. it can happen just as frequently on warm windless sunny days as it can in rainy, windy weather.
Note that I have submitted maintenance requests about this and about the vehicle gates that also do not close quite often. but I have never received any reply or status report for the comfort of my neighbors
Robert Stapleton, Porto Neighborhood Watch Captain.
| Completed |
| April 8, 2023 | Villages | Barossa Pedestrian gate at California Trail & Trilogy Parkway won't open (received numerous calls from residents)
| Completed |
| April 10, 2023 | Villages | There are several large cracks (1-3" wide) across the entire width of the street on Sacred Mountain lane. These cracks have got progressively wider with time and the recent recent rains have made them worse. I suspect they will get worse if not repaired right away and the underlying foundation will be compromised.
- Message from VAMC - These cracks have been brought to Shea's attention. - JW
| Completed |
| April 12, 2023 | Wine Barn | TRASH REMOVAL AND LIGHTING ISSUES
Since I live on Miwok Court I am a frequent visitor to the Wine Barn property on a daily basis. I have noticed that often times when a group uses the Wine Barn the trash is not removed regularly. Right now there is a filled lined trash can on the front patio area that has been there since last week and it stinks! Also at various times the lights have not been set correctly when the maintenance people come to close up - leaving the entire property dark. May I suggest that you come up with a procedure or checklist that is posted for groups to know how to dispose of trash and set the lights when they leave. The alternative is to do the same with staff.
| Completed |
| April 15, 2023 | Gates | In the back right corner of Monte Rosa park (city park located between Bordeaux and Tuscany) there is a gate that allows access to and from the Montepulciano vineyard. The gate has a card key reader, but the gate opens without using an access key. Just yank on it an it opens. I recall months ago there was a cable lock on that gate preventing it from opening, but the cable lock is not there anymore. I see that Bordeaux residents are using that gate but I think it should have a lock to prevent non-residents from using it to enter the vineyards (and therefore enter Bordeaux without any restrictions). -
*****Message from VAMC - We are currently working with the City to get this working for our residents. We have locked this gate to close access off to the public. Once resolved, we will send out a mass email to our residents. - JW ****
| Completed |
| April 23, 2023 | Gates | Residents report Solera vehicle gates stuck open
| Completed |