September 3, 2024 | Gates | Porto neighbors have asked me to request help with an outbound gate issue. Unlike other Trilogy at the Vineyards villages, Porto's exit gate does not open when small vehicles like motorcycles, e-bicycles, bicycles and golf carts approach to exit. We need a way to get the gate open. (Walking through the pedestrian gate is unsafe and awkward. Our gate fobs are of no use inside the village.)
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January 24, 2025 | Club | The water standpipe between the Event Center and the parking lot is leaking.
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October 9, 2024 | Club | I continue to have concerns regarding the cleaning of the gym. I have reported my concerns before. There are "dust bunnies" underneath and by equipment. I took several pictures today, and will (hopefully) attach them. I don't know how often the gym gets a thorough cleaning, but it should (in my opinion) be at least every week to 2 weeks.
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October 9, 2024 | Gates | The pedestrian gate that allows access from the Montepulciano Vineyard into Bordeaux at Barsac Court is not working. Entering the code does not unlock the gate.
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October 9, 2024 | Club | I continue to have concerns regarding the cleaning of the gym. I have reported my concerns before. There are "dust bunnies" underneath and by equipment. I took several pictures today, and will (hopefully) attach them. I don't know how often the gym gets a thorough cleaning, but it should (in my opinion) be at least every week to 2 weeks.
I just tried sending 4 photos, but the message won't go through, so I'm sending only one.
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October 9, 2024 | Club | All recessed step lights to mailroom are out
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October 11, 2024 | Vineyards | Water gushing, flooding trail below…on top of petite sirah hill overlooking bocce courts
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October 11, 2024 | Vineyards | Major water leak on hill with picnic table and solar panel. From the right of the solar panel look out towards Vineyard pky.
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October 20, 2024 | Gates | Porto gate is broken. Won't close.
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October 22, 2024 | Gates | porto gate broken. Stays open will not close!
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October 26, 2024 | Landscape | Upper Miwok Park: Two dripper sprinklers near the big oak tree are broken. They are shooting water into the air up to 6 feet away.
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January 22, 2025 | Gates | The Solera pedestrian gate in Tuscany has not been woking for over a week
It cannot be accessed with our cards -please advise status of repair
thank you
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December 18, 2024 | Villages | The man gate at the Solera gate is not reading the key cards.
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January 24, 2025 | Pool | Hi. Will you be replacing the clock in the ladies locker room? Do you know why we don’t have music in the pool now? Thanks.
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November 9, 2024 | Club | Clock in men’s locker room never changed after Daylight Savings Time
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November 9, 2024 | Club | Fitness Studio - Spin bike #4, display monitor needs new batteries? Doesn’t register speed, level, etc. (bike is located by large window, nearest to mirror)
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January 11, 2025 | Gates | Walkthrough gate at Viognier Ct lock is not working.
01/14/2025- Replaced the batteries. Now working.
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November 18, 2024 | Gates | Latour vehicle entry gates stuck open.... Sorry
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January 10, 2025 | Gates | Hi - Any ETA on when the pedestrian gate access will be fixed at the Solera Gate in Tuscany?
Thank-you,
Donna
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January 2, 2025 | Tennis / Pickleball Court | At the pickleball courts, near court 4, the gate latch is loose. The part that attaches to the swinging gate has just one screw in it (ie one is missing); the gate post hole appears to be partially stripped so that this screw cannot be tightened. Thank you.
01.02.25 - We are addressing this issue today. Thanks for letting us know!
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November 23, 2024 | Pool | Could you please vacuum the hot tub? There’s a lot of dirt where you sit and on the bottom. Thanks.
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December 31, 2024 | Gates | The pedestrian gate access at the Solera Gate in Tuscany does not work - hasn't worked for a while and many others have this issue as well. (I haven't tried it today - in case this was something you've alread fixed).
Thanks,
Donna
12.31.24 Thank you for reporting this. The card reader failed and a new unit has been ordered. ETA for part to arrive and be installed is this Friday.
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December 7, 2024 | Pool | probably fixed but spa bubbes not working, also water could be warmer
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December 30, 2024 | Gates | Latour entry gates are locked in the open position
12.30.24 - Gate is closed as of 1:34:08pm. Thank you for letting us know.
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December 14, 2024 | Club | Swimsuit water extractor in men’s locker room broken
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