Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 1 - 25 of 577

 Reported Location Issue Status
September 3, 2024Gates

Porto neighbors have asked me to request help with an outbound gate issue. Unlike other Trilogy at the Vineyards villages, Porto's exit gate does not open when small vehicles like motorcycles, e-bicycles, bicycles and golf carts approach to exit. We need a way to get the gate open. (Walking through the pedestrian gate is unsafe and awkward. Our gate fobs are of no use inside the village.)

Completed
January 24, 2025Club

The water standpipe between the Event Center and the parking lot is leaking.

Completed
October 9, 2024Club

I continue to have concerns regarding the cleaning of the gym. I have reported my concerns before. There are "dust bunnies" underneath and by equipment. I took several pictures today, and will (hopefully) attach them. I don't know how often the gym gets a thorough cleaning, but it should (in my opinion) be at least every week to 2 weeks.

Completed
October 9, 2024Gates

The pedestrian gate that allows access from the Montepulciano Vineyard into Bordeaux at Barsac Court is not working. Entering the code does not unlock the gate.

Completed
October 9, 2024Club

I continue to have concerns regarding the cleaning of the gym. I have reported my concerns before. There are "dust bunnies" underneath and by equipment. I took several pictures today, and will (hopefully) attach them. I don't know how often the gym gets a thorough cleaning, but it should (in my opinion) be at least every week to 2 weeks.

I just tried sending 4 photos, but the message won't go through, so I'm sending only one.

Completed
October 9, 2024Club

All recessed step lights to mailroom are out

Completed
October 11, 2024Vineyards

Water gushing, flooding trail below…on top of petite sirah hill overlooking bocce courts

Completed
October 11, 2024Vineyards

Major water leak on hill with picnic table and solar panel. From the right of the solar panel look out towards Vineyard pky.

Completed
October 20, 2024Gates

Porto gate is broken. Won't close.

Completed
October 22, 2024Gates

porto gate broken. Stays open will not close!

Completed
October 26, 2024Landscape

Upper Miwok Park: Two dripper sprinklers near the big oak tree are broken. They are shooting water into the air up to 6 feet away.

Completed
January 22, 2025Gates

The Solera pedestrian gate in Tuscany has not been woking for over a week
It cannot be accessed with our cards -please advise status of repair
thank you

Completed
December 18, 2024Villages

The man gate at the Solera gate is not reading the key cards.

Completed
January 24, 2025Pool

Hi. Will you be replacing the clock in the ladies locker room? Do you know why we don’t have music in the pool now? Thanks.

Completed
November 9, 2024Club

Clock in men’s locker room never changed after Daylight Savings Time

Completed
November 9, 2024Club

Fitness Studio - Spin bike #4, display monitor needs new batteries? Doesn’t register speed, level, etc. (bike is located by large window, nearest to mirror)

Completed
January 11, 2025Gates

Walkthrough gate at Viognier Ct lock is not working.

01/14/2025- Replaced the batteries. Now working.

Completed
November 18, 2024Gates

Latour vehicle entry gates stuck open.... Sorry

Completed
January 10, 2025Gates

Hi - Any ETA on when the pedestrian gate access will be fixed at the Solera Gate in Tuscany?
Thank-you,
Donna

Completed
January 2, 2025Tennis / Pickleball Court

At the pickleball courts, near court 4, the gate latch is loose. The part that attaches to the swinging gate has just one screw in it (ie one is missing); the gate post hole appears to be partially stripped so that this screw cannot be tightened. Thank you.

01.02.25 - We are addressing this issue today. Thanks for letting us know!

Completed
November 23, 2024Pool

Could you please vacuum the hot tub? There’s a lot of dirt where you sit and on the bottom. Thanks.

Completed
December 31, 2024Gates

The pedestrian gate access at the Solera Gate in Tuscany does not work - hasn't worked for a while and many others have this issue as well. (I haven't tried it today - in case this was something you've alread fixed).

Thanks,
Donna

12.31.24 Thank you for reporting this. The card reader failed and a new unit has been ordered. ETA for part to arrive and be installed is this Friday.

Completed
December 7, 2024Pool

probably fixed but spa bubbes not working, also water could be warmer

Completed
December 30, 2024Gates

Latour entry gates are locked in the open position

12.30.24 - Gate is closed as of 1:34:08pm. Thank you for letting us know.

Completed
December 14, 2024Club

Swimsuit water extractor in men’s locker room broken

Completed
 Reported Location Issue Status

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