Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 201 - 225 of 453

 Reported Location Issue Status
September 19, 2023Landscape

At end of Muscato Cul-de-sac.
This area is over grown.
It has not been touched in a long time!
Thanks
Ken

Completed
September 24, 2023Landscape

The view is obstructed by leafy tree branches for the 35 mph speed limit sign driving to Trilogy from Fairview Avenue to Vineyards Parkway. Please let me know if this description is not clear.

In-Progress
September 28, 2023Landscape

There is a missing lamp post on Vineyards Parkway where it intersects with Trilogy Parkway and Solara Street. My understanding is that this lamp post has been missing for a few years now. Has anyone contacted the City of Brentwood regarding the replacement of this lamp post? Isn't replacement covered by: "Landscape and Lighting District No. 06-3 Vineyards. The Community lies within the boundaries of the City of Brentwood Landscape and Lighting District No. 06-3 Vineyards (referred to above as the “LLD"). The LLD was formed to fund landscape maintenance and energy and maintenance costs of streetlights on arterial streets within the LLD."? Given all the special taxes and assessments that we pay, it seems like the City of Brentwood should perform this type of maintenance in a more timely fashion. Thanks.

In-Progress
November 7, 2023Landscape

Water leak from sprinkler at upper Miwok Park

In-Progress
November 16, 2023Landscape

Broken irrigation line midway along pathway in Upper MiWok Park. Shooting water.

In-Progress
March 5, 2024Landscape

The keypad for the gate in the wrought iron fence at the end of Barsac Court is not working. I entered the code - 1443 right? - multiple times on different days and nothing happened. Tried the handle and it would not open. Maybe it is operator error but I walked on to Viognier Court, entered the same code, and it worked fine. Maybe someone could check it? Thanks!

In-Progress
March 3, 2023Gates

Resident reports entry Latour vehicle gate is stuck open. I just confirmed

Completed
March 11, 2023Gates

the Porto entry gate is broken again. Could you please have someone correct the problem.

Completed
March 14, 2023Gates

At the Latour Gate, the top cap on one of the gate pillars has blown off and is currently sitting in the landscape.

Completed
March 25, 2023Gates

The Porto entry gate continues to be open. This has been reported before, but we need a permanent fix. This is a safety issue to have our gate open all the time.

In-Progress
March 25, 2023Gates

The Inbound Porto Automobile Gates have been found wide open many times during the last month, with no explanation or warning..
Last night was the latest, reported to me by my neighbor Jack.
Instances: 2/20/23, 3/2/23, 3/3/23, 3/7/23, and now again (3/25/23).

In-Progress
March 25, 2023Gates

Lafite Golf cart gate locked in open position

Completed
March 27, 2023Gates

Once again the Sonoma exit gate has remained open for several days. This is unacceptable. We all know about the recent burglaries and, although Trilogy is not a completely secured community, Blue Star should be working on making it more secure, not less.
Please don’t give your pat answer, “ We’re working on it.” How about a firm date when the problem will be resolved.

Completed
March 29, 2023Gates

St Julien entry gate stuck open again

Completed
April 1, 2023Gates

Zinfandel vehicle exit gate stuck open

Completed
April 8, 2023Gates

With crime increasing locally, and with this week's news that there may have been a Trilogy home break-in, my Porto neighbors are increasingly concerned that our vehicle gates are frequently mysteriously left fully open for hours at a time. Dave Lanier of Trilogy Neighborhood Watch believes I should get a reply and status report when I submit problems with our gates into this database. To date, I have never received a single bit of feedback after submitting problems here. I would like to get these so I may update my neighbors.
Robert Stapleton,
Captain of the Port Neighborhood Watch.
650-208-8585
bobbyds695@gmail.com

Completed
April 8, 2023Gates

As I have reported before, the pedestrian gate for our Porto neighborhood in Trilogy by the Vineyards, is not closing by itself when pedestrians walk through without expressly closing the gate behind them. If left to swing shut by itself, the gate will often not close. This is not due to wind or any other weather condition. it can happen just as frequently on warm windless sunny days as it can in rainy, windy weather.
Note that I have submitted maintenance requests about this and about the vehicle gates that also do not close quite often. but I have never received any reply or status report for the comfort of my neighbors
Robert Stapleton, Porto Neighborhood Watch Captain.

Completed
April 15, 2023Gates

In the back right corner of Monte Rosa park (city park located between Bordeaux and Tuscany) there is a gate that allows access to and from the Montepulciano vineyard. The gate has a card key reader, but the gate opens without using an access key. Just yank on it an it opens. I recall months ago there was a cable lock on that gate preventing it from opening, but the cable lock is not there anymore. I see that Bordeaux residents are using that gate but I think it should have a lock to prevent non-residents from using it to enter the vineyards (and therefore enter Bordeaux without any restrictions). -

*****Message from VAMC - We are currently working with the City to get this working for our residents. We have locked this gate to close access off to the public. Once resolved, we will send out a mass email to our residents. - JW ****

Completed
April 23, 2023Gates

Residents report Solera vehicle gates stuck open

Completed
May 1, 2023Gates

Porto gate not closing

Completed
May 1, 2023Gates

In-bound Porto vehicle gate is stuck open

Completed
May 6, 2023Gates

Residents report St Julien gate locked in open position

Completed
May 8, 2023Gates

Rhone gate stuck open.

Completed
May 10, 2023Gates

The Rhone entrance gate is struggling to open

Completed
May 29, 2023Gates

Rhone entrance gate is stuck in open position.
Please repair.
Thank you.

Completed
 Reported Location Issue Status

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