Maintenance Issue Reports

Trilogy® at The Vineyards

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 Reported Location Issue Status
August 17, 2020Landscape

At roughly 8:30 AM the last couple of days, there is the sound of a lot of water flowing under one of the rosemary shrubs in Miwok park. Haven't dug into the dense plant, but I'm guessing it is a drip that blew it's head off or undergrounded hosing since not a lot of water, just the sound of rushing water. I took a photo of which plant it is if you want me to email it to someone. If not, it's near the entrance off of Miwok near the gate (NOT the one off of Chianti). On right side as you enter, roughly 3rd plant in between walkway and gasline sign

Completed
October 28, 2020Club

All of elliptical machines are unable to view the TV channel “HGTV”. All the other TV channels view clearly. Also the middle elliptical has a consistent knocking noise when in use.

Completed
December 5, 2020Gates

golf cart gate to Bordeaux on Briones Valley STILL does not work! putting up a sign that says "gate working" does not fix the problem. It worked going in but not going out and wouldn't work again going in. My card does beep and briefly does turn light green but does not open the gate. Card works on other gates.

Completed
January 7, 2021Landscape

The “park grass area” on Miwok is horrible looking. Weeds, dead plants, overgrown olive trees, dead and bald grassy areas. I was hoping TerraCare would be improving this but it doesn’t seem like it.

Completed
February 4, 2021Landscape

Thanks for getting the Trilogy Parkway Lights by Olive trees in median turned back on.
On the same note can you have maintenance check the rest of those lights there a several burned out.
If you like I can check them one and tell which ones they are?
Thanks
Ken

Completed
May 1, 2021Landscape

Drip system water leak at end of Moscato. Running in gutter. This one had problem before.
Thanks
Ken

Completed
February 20, 2023Gates

Auto gate entry side in Porto Village is consistently open which is a big safety concern. Has been going on for months.

Completed
June 6, 2021Landscape

Fescue grass area on the slope at back of Bordeaux Park should be mowed. There are many patches that have gone to seed and can be hazardous to our dogs if they inhale them.

Completed
July 5, 2021Club

Only one shower in the men's locker room is operational. One already has an out-of-order sign, but another (the one on the right) has no hot water. Also thanks for getting the swimsuit spinner working!

Completed
August 9, 2021Gates

2 gates don't work (tried multiple times with several cards): golf cart gate between Rhone (Briones Valley Road) and Bordeaux. AND pedestrian gate into Rhone.

thank you.

Completed
October 11, 2021Gates

Pedestrian/golf cart gate at end of Lafite Lane is not working or at least this morning, October 11, it was not working.

Completed
December 22, 2021Gates

The following gates don't work: golf cart gate between Rhone (Briones Valley Road) today is not working and the
pedestrian gate into Rhone has not worked all week.
Thank you

Completed
February 1, 2022Tennis / Pickleball Court

Please replace the batteries and update the time on the clock facing the tennis courts. Thank you!

Completed
March 11, 2022Gates

Latour entry gate is stuck open

Completed
January 31, 2023Gates

The entrance into Bordeaux gate on LaTour is remaining opened and does not close.

Completed
May 9, 2022Landscape

Oak tree in common area behind 1960 /1962 Barbaresco needs to be pruned. It has several low hanging branches.
Thank you.

Completed
June 7, 2022Landscape

The hedges on the lower end of Trilogy Parkway (on the right side heading up to the clubhouse) were cut back very nicely as usual every year, but for some reason the gardeners stop about half way up the street every year. This has been going on for many years causing our hedges to not fill in as nicely as the ones below. I would like to request that the upper hedges receive the same maintenance as the lower hedges. Anyone can see the difference and where the maintenance is lacking. Please cut them back as soon as can reasonably be done. And, in the future please provide the same maintenance as the lower hedges on the street receive without my requesting it. Thank You.

Completed
July 6, 2022Club

It seems like the playlist in the gym has changed to a more contemporary theme. What happened to the classic rock that was voted in? Thanks!

Completed
July 26, 2022Landscape

There are weeds that are totally overgrown in common area on symphony circle. It is the access to the olive orchard behind the exterior wall. (1525 Symphony Cir ) It looks horrible! There needs to be maintenance on this access area!

Completed
September 3, 2022Villages

I received a report from a neighbor that for the past couple of days, the St. Julien exit gate has not been working correctly. Appreciate your help!

Completed
September 28, 2022Gates

Lafite gate stuck open

Completed
November 7, 2026Club

The outside mailroom door is stuck and doesn’t fully close.

Upon inspection of the outside mailroom door the opened and closed without any issues and found no signs of discrepancies.

Michael Macchia

Completed
November 4, 2022Club

Parking Lot Lights adjacent to Abby's have been out for some time.
Fountain Light at Circle most are burned out.
Thanks
Ken

Completed
January 13, 2023Villages

You probably have received many complaints about“Lake Moscato" in front of 1816 Moscato. I would think it should be a simple and cheap fix. It’s been a problem literally for 5+? years. In heavy rain the water pools in front of the house so much that it goes over the middle of the road and drains somewhat on that side of the street. Maybe it could be solved by a pipe or a small, deeper gutter to the storm drain several feet away.

- Message from VAMC - Thank you for the report. This street is still in control by Shea Homes. We have followed up with them requesting a repair timeframe. JW

Completed
November 27, 2022Club

All Lights out from Main Fountain ( V Parkway ) to Bell Tower. Fountain and Olive Trees

Completed
 Reported Location Issue Status

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