| June 22, 2022 | Club | The mail room door that leads to the outside of the building needs to be refinished or repainted.
| Completed |
| June 23, 2024 | Club | The Magnolia trees surrounding the round-about at the club entrance appear stressed. Leaves are beginning to yellow and fall. I notice this is the location where artificial turf was recently installed over the tree roots. When the sprinklers to the previous lawn were disconnected for the turf, was there a water source installed to feed the trees?
| Completed |
| September 10, 2025 | Tennis / Pickleball Court | The lock is not working on the shed - maybe just needing the battery to be replaced. Located behind tennis court #2.
| Completed |
| April 2, 2022 | Villages | The little park-like area in the center of the cul-de-sac in Porto village is not doing well. The plants do not seem to be getting water.
| Completed |
| January 16, 2026 | Landscape | The lights on the walkway between the Club and Porto Village (Healing Rock Court) were not on the last evening I needed them
we are working on the programming to work out all the timing with the new programmers.
Robert
| In-Progress |
| May 11, 2020 | Bocce Court | The lawn by the Bocce Park hasn't been mowed for over a month. This condition is more than an eye sore as allergy season is upon us. Also. the Contra Costa Fire Protection District has notified us to keep our grasses mowed to less than 3 inches because of fire risks. The grass is over 12 inches high.
| Completed |
| June 23, 2021 | Gates | The Latour pedestrian gate is broken again. Now, the inside door knob is missing that you can't open the gate.
| Completed |
| August 12, 2020 | Villages | The Latour pedestrian gate does not latch rendering it unsecured.
| Completed |
| March 9, 2025 | Gates | The Latour exit gate continues to periodically remain open after a car drives through then when it closes it beeps and remains open until the next car drives through then the gate will close. I know this sounds weird but we were walking home and stood at the open Latour exit gate and observed this in progress
| Completed |
| June 3, 2021 | Gates | The Latour Ave pedestrian gate's door knob is broken.
| Completed |
| January 13, 2020 | Club | The lat machine (pull down) in the gym no longer tracks reps/sets with the technogym key.
| Completed |
| July 22, 2024 | Landscape | The Lanscaping at the entrance to Andalucia Lane is in need of water most of it looks dead.
Please have someone look at it.
Regards,
Elsa
| In-Progress |
| January 18, 2026 | Villages | The lamp post on the northeast corner of Meritage Park (the corner closest to the pavilion) in Tuscany Village is not lit at night.
Robert: I will inform the HOA office.
| In-Progress |
| March 5, 2024 | Landscape | The keypad for the gate in the wrought iron fence at the end of Barsac Court is not working. I entered the code - 1443 right? - multiple times on different days and nothing happened. Tried the handle and it would not open. Maybe it is operator error but I walked on to Viognier Court, entered the same code, and it worked fine. Maybe someone could check it? Thanks!
| Completed |
| March 12, 2024 | Club | The jets in the hot tub are not working.
hair dryer has been missing from the women's bathroom since last fall.
music: can you limit spa music to the spa area? the women's locker area has current music playing from the lounge and crying whales and pan flutes from other speakers.
thanks for your help!
| Completed |
| February 10, 2026 | Villages | The is a cobblestone "path" going from Chardonnay to the vineyards and "trail" behind California Trail. It is loaded with weeds.
Robert: HOA responded to this request
| In-Progress |
| December 5, 2025 | Wine Barn | The internet and wifi connection in the Wine Barn is down. Looks like it went down at 5:55am this morning (12/5/25). Without an internet connection we can not remotely control the vineyard/orchard irrigation system. Thankfully this is not a problem right now as we have the watering in the vineyards and orchards turned off for the winter.
| In-Progress |
| October 31, 2022 | Pool | The interior window frame of the indoor pool has separated, raised several inches and has an exposed nail. Both sets of windows on this wall have peeling paint. The windows are facing the exterior sitting area adjacent to the Spa entrance doors.
| Completed |
| May 17, 2022 | Pool | The intake air vent above the indoor swimming pool is black and needs to cleaned for appearance and health concerns
| Completed |
| September 16, 2023 | Pool | The indoor lap pool continues to be exceeding warm. It is not healthy to have to work out in warm temperatures. This is a lap pool not a recreational pool like the outdoor pool. It is meant to be a place where swimmers exercise and work out. Who does one speak to about changing the temperature?
| Completed |
| March 25, 2023 | Gates | The Inbound Porto Automobile Gates have been found wide open many times during the last month, with no explanation or warning..
Last night was the latest, reported to me by my neighbor Jack.
Instances: 2/20/23, 3/2/23, 3/3/23, 3/7/23, and now again (3/25/23).
| Completed |
| July 15, 2022 | Pool | The hot tub needs cleaning please. There is dirt accumulated on the bottom and when it is turned on, scummy bubbles are forming. Thank you.
| Completed |
| February 6, 2025 | Pool | The hot tub is not nearly warm.
Thank you for letting us know. We installed a new pump this afternoon and it is working properly; the water temperature is now at the programmed level.
| Completed |
| May 8, 2024 | Villages | the home that is for sale by Shea at 1700 Provence Ln in Tuscany village is not being maintained by a gardner. grass growing over the sidewalk and weeds everywhere. please have someone upkeeep.
thank you.
| Completed |
| May 9, 2024 | Villages | The HOA side of the wood fence on the vineyard trail-head adjacent to 1701 Zinfandel needs to be re-stained. The old stain is peeling and bare wood is exposed. Diving on Miwok, I noticed another HOA wood fence on the eastern hillside also appears to be in need of new stain. Perhaps there should be a schedule for HOA fence maintenance if one doesn't already exist.
| In-Progress |