| October 6, 2023 | Club | Electrical cord to the Arm Curl machine in the gym is damaged/cut. This prevents powering the equipment, so that the display unit records reps or tracks usage.
| Completed |
| October 7, 2023 | Gates | Entry gate to la tour staying open. Won’t close.
| Completed |
| October 9, 2023 | Gates | St. Julien gate call box - Did not work when putting in my phone code to call my cell phone to let me enter the gate. Let me know if this is not clear - Thank you! Shelley
| Completed |
| October 17, 2023 | Gates | St. Julien gate is stuck, not operational and making a loud noise - PLEASE HELP!
I took a video with sound but the file was too large to upload so I have attached a photo only. So this is my second attempt with photo only and it will not upload either.
| Completed |
| October 17, 2023 | Club | No longer getting email to notify the US Mail has been delivered
| Completed |
| October 24, 2023 | Gates | Zinfandel exit gate was not closing at 10:33pm. Watched for several minutes.
| Completed |
| October 25, 2023 | Gates | Exit Gate on Latour is stuck open.
| Completed |
| October 27, 2023 | Villages | Porto left gate is open and will not close.
| Completed |
| October 27, 2023 | Gates | Sonoma Resident reports Zinfandel exit gate not closing.
| Completed |
| October 27, 2023 | Gates | Hey there. I just found this link in MTL. The Sonoma gate going out is not shutting again. It’s about 9:30 pm.
This happened the other night as well.
Please can you fix. Thanks.
Sonoma gate on Zinfandel
| Completed |
| November 2, 2023 | Gates | Entrance Gate on Latour remains open - does not close.
| Completed |
| November 2, 2023 | Gates | Zinfandel exit gate is stuck open, entry gate is working
| Completed |
| November 4, 2023 | Gates | Zinfandel exit gate not closing again
| Completed |
| November 5, 2023 | Villages | The Solera gates to Tuscany have been open all day, since yesterday. Please close them.
| Completed |
| November 7, 2023 | Club | The Event Center needs to be cleaned. The floors are slippery and dirty. The window sills are also dirty
Thank you,
Julia Benveniste
| Completed |
| November 7, 2023 | Gates | Zinfandel Gate is stuck open (again)…
| Completed |
| November 9, 2023 | Club | FIVE of the EIGHT Lights Burned Out in the tower entrance to the event center. This was reported on September 27.
This is Safety Issue.
Ken
| Completed |
| November 10, 2023 | Pool | hot tub temperature to low
| Completed |
| November 13, 2023 | Villages | Someone has spilled blue paint down most of the length of St. Julien. thanks
| Completed |
| November 14, 2023 | Gates | Entrance gate to Rhone Village is stuck, one side closed, one side open.
| Completed |
| November 15, 2023 | Gates | Zinfandel exit gate is stuck open again
| Completed |
| November 16, 2023 | Pool | Please could you heat the indoor pool a few degrees. It is way to cold.
Thank you!
| Completed |
| November 16, 2023 | Gates | The exit gate of Sonoma Village has been stuck open for several weeks. This has been reported to the concierge desk several times.
| Completed |
| November 17, 2023 | Club | I'm not sure how to report this, but this is the only mechanism that I know of for reporting anything.
The lids that are available for the tops of the coffee cups at the morning coffee service in the club are the wrong size for the cups. I only infrequently go up to the club for morning coffee, but the lid now always pops off my coffee cup and the hot coffee burns my hands. I have also seen this happen to others. I do not recall this happening last year. Can't something be done to correct this?
| Completed |
| November 28, 2023 | Gates | Bordeaux Entrance gate at Latour is sitting open.
| Completed |