Maintenance Issue Reports

Trilogy® at The Vineyards

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 Reported Location Issue Status
September 24, 2025Club

Many of the new lights around the circle are burned out also around the pillars between Spa and Club.
Thanks
Ken

In-Progress
November 14, 2025Gates

The card reader on the man gate at Solera Street is not reading the cards. The light turns green but the lock does not release. This same gate is not automatically closing.

In-Progress
December 4, 2025Villages

THe pedestrian gate card reader at Solera in Tuscany is not working. I tried my card on Andalucia and it works ok there so I don't think it's my card.
Thank-you.

In-Progress
April 12, 2023Wine Barn

WATER COLLECTING DRAINS

I have noticed another issue that needs attention soon and that is the cute rain collecting buckets attached to the gutters at the Wine Barn have come apart and many of the buckets I have found throughout the Wine Barn property. I have myself gathered them up and put them on the ground under each corner area where they are associated with but if we don't repair them soon they will be lost and then we would have to replace them entirely at additional cost.

In-Progress
September 23, 2026Villages

The street light is not working, the light is located by my backyard on 2105 Rioja Way. The pole #29949.

Thank you!

In-Progress
December 11, 2025Villages

As Neighborhood Watch captain, I received the follow emails from Claudia Curran regarding pedestrian gates:

First message:
“ I know you are one of the reps for our neighborhood watch in Firenze. I am passing along an ongoing observation of the Bordeaux pedestrian gates. I walk very early every morning between 5:30 am - 7 am depending on the time of the year. 99% of the time in the last few months I am finding the Bordeaux gates unsecured, especially the Latour gate. Someone is leaving them open. Maybe you can send a copy of my email to their rep for that area. Here are photos from this morning of the two gates. The first is the Latour Avenue gate, the second two are the other gate at St Julien Street which was left wide open.
Claudia”

Second message:

“Good morning Dan,

I checked out the gates further this morning. The Latour gate doesn't shut on its own; you have to push it shut. The St. Julien gate is even worse, the hydraulics on the gate don't work at all so when someone opens it, it stays wide open. Surprisingly, our Sonoma gate doesn't shut automatically now...that's new. You have to push it to close. So, it looks like these gates are getting old and not working as they should.

Maybe an email to all to be sure to manually shut these gates for our safety, especially during the holiday season. Thanks for looking into this for our community.

Merry Christmas!

Claudia Curran”.

Please contact Claudia Curran if further details are needed.

Regards,
Daniel Hunter

In-Progress
December 29, 2024Tennis / Pickleball Court

Fabric cover over the gazebo (between Pball and tennis) is torn.

12.30.24 - Update: New, more durable canvas with eyelets and tensioners was ordered on 12/26/24 and is due to arrive this week. It will be installed ASAP when it arrives. Thank you

In-Progress
August 20, 2024Gates

At 7:16pm, I witnessed the right-side exit gate for Latour Gate stick open. At the same time, there was a distinctive beeping sound from the gate system. When a vehicle entered the Latour gate, the stuck gate and the entry gates closed at the same time.

In-Progress
September 26, 2024Villages

A home in Bordeaux on St. Julien had a water leak which ran downhill to the olive grove path next to St. Emilion. Water and mud have made the path a potential fall/slip risk and a v ditch filled with mud. Will attach a photo from last night.

In-Progress
August 11, 2026Pool

The tile around the inside of the pool is very dirty with a scum film on it. While across all the tile, it is particularly noticeable on the white depth indicator tiles. This should be cleaned scrubbed clean regularly.

In-Progress
August 25, 2026Landscape

Chardonnay Court has five plants that are dead in the plantings by the gate at end of the court. It looks like it’s all along the area by the fence isn’t getting water. A few weeds have gotten large. Please have our Trilogy Landscaping company look into replacing the dead plants on e the weather turns a bit cooler.

In-Progress
April 25, 2023Wine Barn

Center cutouts for Wine Barn outside tables are hazards. Most do not fit in holes, and they frequently fall through to the ground.

In-Progress
September 18, 2026Villages

The gate to the olive grove (next to 1521 Symphony Cir) can not be closed. The latch, the gate, and the fence do not align. It was not installed properly. (I hope we didnt pay full price for that).

See attached photo.

In-Progress
December 11, 2025Villages

As Neighborhood Watch captain, I received the follow emails from Claudia Curran regarding pedestrian gates:

First message:
“ I know you are one of the reps for our neighborhood watch in Firenze. I am passing along an ongoing observation of the Bordeaux pedestrian gates. I walk very early every morning between 5:30 am - 7 am depending on the time of the year. 99% of the time in the last few months I am finding the Bordeaux gates unsecured, especially the Latour gate. Someone is leaving them open. Maybe you can send a copy of my email to their rep for that area. Here are photos from this morning of the two gates. The first is the Latour Avenue gate, the second two are the other gate at St Julien Street which was left wide open.
Claudia”

Second message:

“Good morning Dan,

I checked out the gates further this morning. The Latour gate doesn't shut on its own; you have to push it shut. The St. Julien gate is even worse, the hydraulics on the gate don't work at all so when someone opens it, it stays wide open. Surprisingly, our Sonoma gate doesn't shut automatically now...that's new. You have to push it to close. So, it looks like these gates are getting old and not working as they should.

Maybe an email to all to be sure to manually shut these gates for our safety, especially during the holiday season. Thanks for looking into this for our community.

Merry Christmas!

Claudia Curran”.

Please contact Claudia Curran if further details are needed.

Regards,
Daniel Hunter

In-Progress
June 4, 2026Landscape

Behind Chardonnay and Zinfandel entrance to the vineyard on gravel rd. There are the first 5 trees on the left side along the fence that could use trimming and maintenance Also the culvert behind Chardonnay is half full of dead grape leaves

In-Progress
August 13, 2025Club

The two benches in the men’s locker room are very dirty and stained. Not only is this hygienically unsafe, it presents a bad appearance. Is there a way to hose/scrub them down? Thank you.

Reply: We scrub them down and clean them a few times a week. We are in the process of replacing with a more easily sanitized bench.
Robert

In-Progress
October 6, 2025Villages

The v-ditch behind homes on east side of Healing Rock Ct has considerable amount of leaves and debris that should be removed prior to the rains. Could cause flooding and or blocking of drain inlet.

In-Progress
October 12, 2019Gates

Are all access gates backed up by a battery in case PG&E turns off the power?

Completed
November 22, 2019Club

Lights out on steps to Mail Room for several days now

Completed
February 10, 2020Club

The door to locker #24 in the men’s locker room is off one hinge.

Completed
April 9, 2020Gates

The walk-through gate at Miwok does not lock, even when pulled fully closed.

Completed
June 18, 2020Gates

The car gate and pedestrian gate at Solera were not working this morning.

Completed
August 6, 2020Landscape

A number of plants, shrubs, and trees have died. Grasses are an eyesore. The dead hedges at the wine barn, the over watered olive trees, and the unsightly grasses at Miwok Park. The olive trees leading up to the club on Trilogy Parkway a number of the olive trees have been over watered and there is a standing accumulation of water under them of about 3 inches or more. If the situation is not quickly resolved, the olive trees will die. This not only means that they will need to be replaced, but also it will come at a cost which the homeowners will have to absorb. If you share my concerns, it is my hope that this information will spur you into action, and that you will write to both the HOA & the board.

Completed
August 17, 2020Landscape

At roughly 8:30 AM the last couple of days, there is the sound of a lot of water flowing under one of the rosemary shrubs in Miwok park. Haven't dug into the dense plant, but I'm guessing it is a drip that blew it's head off or undergrounded hosing since not a lot of water, just the sound of rushing water. I took a photo of which plant it is if you want me to email it to someone. If not, it's near the entrance off of Miwok near the gate (NOT the one off of Chianti). On right side as you enter, roughly 3rd plant in between walkway and gasline sign

Completed
October 28, 2020Club

All of elliptical machines are unable to view the TV channel “HGTV”. All the other TV channels view clearly. Also the middle elliptical has a consistent knocking noise when in use.

Completed
 Reported Location Issue Status

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