Maintenance Issue Reports

Porto gate stuck open. Will not close

The Solera pedestrian gate in Tuscany has not been woking for over a week
It cannot be accessed with our cards -please advise status of repair
thank you

Oak tree in common area behind 1960 /1962 Barbaresco needs to be pruned. It has several low hanging branches.
Thank you.

I called Feb. 25 and left a message with facilities about the lights on the Wine Barn being left on 24/7 for days. I was very thankful that someone went there to turn them off within 3 hours of my report. Unfortunately, I had to call again on Feb. 27 as they were back on again. I'm not sure that anyone showed up then or not. As of Mar. 2 they were on and they are still on today, Mar. 3.

Robert:
This issue has been corrected.

The hedges on Trilogy Parkway approximately 1/2 way up the street on the right side (as you are going up the parkway to the clubhouse) need to be trimmed down again. This is an ongoing issue. If you drive up the parkway you can see where the hedges on the lower part of the parkway have been trimmed properly and where maintenance stopped trimming. The upper part of the parkway needs the same attention as the lower part and because the hedges have been neglected they need a bit more attention to look as nice as the hedges in the lower part of the street. I do thank you for removing and replacing the dead hedges and hoping that with proper maintenance (proper water and fertilizer) they will grow nicely and the hedges will look as good as the hedges on the lower part of the parkway.

Clock in men’s locker room never changed after Daylight Savings Time

The hedges on the lower end of Trilogy Parkway (on the right side heading up to the clubhouse) were cut back very nicely as usual every year, but for some reason the gardeners stop about half way up the street every year. This has been going on for many years causing our hedges to not fill in as nicely as the ones below. I would like to request that the upper hedges receive the same maintenance as the lower hedges. Anyone can see the difference and where the maintenance is lacking. Please cut them back as soon as can reasonably be done. And, in the future please provide the same maintenance as the lower hedges on the street receive without my requesting it. Thank You.

Barossa pedestrian gate on Trilogy Parkway does not work.

Robert: I will open a work order for repair.

Alarm system at Wine Barn is not working because the backup battery is dead and needs to be replaced.

Clock facing pickleball courts has stopped.

We will check the batteries again.
Robert

It seems like the playlist in the gym has changed to a more contemporary theme. What happened to the classic rock that was voted in? Thanks!

Pathway lights walking down to the Porto gate from the clubhouse are still out. This problem has been reported to the concierge but still not fixed.

Robert: The Programming tech had a family emergency the day before our appointment. we are waiting for a new date and time for the programmers return.