Maintenance Issue Reports

Trilogy® at The Vineyards

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 Reported Location Issue Status
December 3, 2025Club

Can we remove the empty signs and poles that were put in during Covid to park to pick food from the club.
They put new poles and signs in for Handicap Parking which looks great. They left the old ones from Covid!
Thanks
Ken

In-Progress
November 19, 2024Gates

The Zinfandel security gate (exit) has been stuck in the open position for several days.

In-Progress
February 18, 2026Tennis / Pickleball Court

Several of the electrical outlets at the tennis and pickleball courts don't work. We need them to work for special events to aid in food and beverage service, and potentially to help dry and clean the courts. Please restore all outlets near the shade structure between the tennis and pickleball courts to a functioning level.

Robert: I have created a work order for these repairs.
The parts are in and we will start the outlet replacement .

In-Progress
April 3, 2025Vineyards

URGENT Large water leak end of moscato bottom of vineyard

Photo to large to send.

In-Progress
September 28, 2025Gates

The man gate at the Solera Street entrance is not self-closing.

In-Progress
October 7, 2024Vineyards

The v- ditch behind 1640 Healing Rock (Porto Village) has filled with gravel and debris from the water pipe break in the vineyard. Should we have rain, my property is in danger of flooding .

In-Progress
July 27, 2024Landscape

The recent addition of rocks and boulders to the landscape medians in front of 1101 Lafite Court resulted in the work crew breaking the water pipe which waters half of the landscaping on the 1101 Lafite Court side of the golf cart path. I immediately notified the HOA (Jayme Walls) and received a response that the mattewr would be attended to. Now, after several months much of the landscaping is dying or dead and the problem has not been addressed. Likewise, the automatic sprinkler system for this area has not worked for over 5 years, which has facilitated myself and the gardener for 1101 Lafite Court to manually turn on the irrigation system every week.
Dozens of plants have now died and numerous other plants are threatened. I can't imagine why this matter has not been fixed as I have been alerting Mr. Walls and other Trilogy employees for several years. My Neighbor Dennis Reynolds asked for me to advise of his dissatisfaction with the manner these repairs have been ignored. I am also notifying the property managers Nacny and Patrick Lewis of this most unfortunate situation. The landscape employee who previously checked on the sprinkler system was not fluent in english and stated that he did not know how to fix the control boxes, but true to your word he came out and looked at the boxes for a minute or two and shook his head and left.

In-Progress
March 17, 2026Vineyards

Major leakage in vineyard at end of Frascati Way.

In-Progress
December 1, 2025Gates

The Solera Pedestrian Gate is not working correctly.

The Key FOB Receiver light turns from red to green, but the mechanical lock does not click open.

So the work-around for some residents has been to prop the gate open when they leave.

This practice defeats the purpose of even having gates, so could you please have maintenance look at it?

Robert: The vendor for the gates will be here Weds and Thursday.

In-Progress
November 16, 2024Gates

Latour pedestrian gate not closing properly. Has to be pulled shut every time.

In-Progress
July 22, 2024Landscape

The Lanscaping at the entrance to Andalucia Lane is in need of water most of it looks dead.
Please have someone look at it.

Regards,

Elsa

In-Progress
October 12, 2026Villages

The street lamp post that is on my property requires new light bulb(s) replaced since it has gone dark for the last few evenings. My address is:

1914 Miwok Ave.

In-Progress
August 11, 2026Pool

The tile around the inside of the pool is very dirty with a scum film on it. While across all the tile, it is particularly noticeable on the white depth indicator tiles. This should be cleaned scrubbed clean regularly.

In-Progress
January 16, 2026Landscape

The lights on the walkway between the Club and Porto Village (Healing Rock Court) were not on the last evening I needed them

we are working on the programming to work out all the timing with the new programmers.

Robert

In-Progress
October 21, 2026Villages

NO PROBLEM. JUST KUDOS. I wrote yesterday about leaves and mud in our canal. Today, I went to take the garbage out at 6:45am.
Two young men walked along the canal to see what needed to be done. They were waiting until 7:00 to start the clean-up.
Thank you so much for your speedy action.
No need to reply

In-Progress
September 3, 2024Club

While using the services of SAWA SPA in August, I noted a few minor maintenance issues which ideally should be addressed. Specifically, the patio umbrella closest to the jacuzzi/spa is torn and faded; the life preserver rope has been cut and is laying on the ground; there are 2 large decorative lanterns which have seen better days and should probably be removed; and finally, several large landscape pots around the jacuzzi/spa with dying and/or dead plants. See attached pics. If this is not something addressed through MTL, please forward to SAWA SPA management. Thank you .. Celeste Storrs

In-Progress
July 13, 2026Landscape

Sprinkler at divide area of entrance to Andalucia.
Lots of water at each watering for small area.
Much run off onto street.

May be adjust water a little?
White pipe to help soil drainage would love a little less water too.

Thank you.

In-Progress
June 12, 2026Villages

The concrete fence next to our house fell.
I have sent previous messages concerning this issue but could not attach a photo, so now here is the photo of the problem.
Location: Viognier Ct

Robert: I have forwarded this request to HOA office.I spoke with the HOA office and was told to repair the fence via Facilities Dept. The concrete rail needs to be cut and refitted. The concrete post has started to lean. I have created a work order.

In-Progress
May 18, 2025Landscape

The removable Bollards at the vineyard entrance located on Zinfandel Drive are out of the ground holes and lying horizontally on the ground. I almost stepped in one of the holes while walking. Without the bollards in place, traffic is allowed to enter the vineyard and it is a safety hazard to people walking on the trail. I tried to put one back into the hole, but it was way too heavy for me to lift.

In-Progress
March 25, 2026Villages

Several pavers in front of 1636 Healing Rock Ct are broken, missing or loose. They should be repaired to prevent damage to sub-base and failure of a larger area.

In-Progress
November 7, 2023Landscape

Water leak from sprinkler at upper Miwok Park

In-Progress
March 19, 2026Landscape

This the property alongside 1874 Fiano. It is the common area property along Miwok. The sprinkler lines are uncovered and there is almost no top dressing.
This a second request!
Thanks
Ken

In-Progress
June 4, 2026Landscape

the open area directly behind the labryinth has water leak with water shooting up into the sky

In-Progress
July 26, 2024Landscape

Please, please, please check the sprinklers at the upper end of Miwok Park. This is my third request for someone to actually run the sprinklers and look for the problem of no water pressure getting to the grass. The grass cannot withstand 100+ degree days and very little, if any water. One sprinkler line was on today, but only one sprinkler at the end was working. My requests are marked In Progress, but nothing seems to change.

In-Progress
October 9, 2026Villages

Street light is out 2107 Rioja Way
Street Pole number 29949

Homeowner Requesting Call with Updates - 510-289-0385

Thank you!

In-Progress
 Reported Location Issue Status

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