| March 24, 2025 | Villages | I would like to report of a large road crack that has been developing for quite a while at the upper part (near the end) of Gamay Lane in the Bordeaux village.
| In-Progress |
| December 12, 2020 | Villages | We cannot open the gates at Tuscany (both Solera and Andalucia) remotely. People can call us at the gate but when we push 9 it doesn't let them in. Both my husband's code and mine are not working.
| Completed |
| November 8, 2022 | Villages | Entry gate at Porto village is not closing
| Completed |
| July 3, 2026 | Villages | Paint peeling off pillar at Latour pedestrian gate.
| In-Progress |
| August 9, 2023 | Villages | Hi there,
The Latour gate is squeaking again. Can you please send someone out to lubricate it? Thank so much!
| Completed |
| August 23, 2025 | Villages | There is an issue with standing water and a buildup of algae along the street on Meritage Loop from the west end (1586 Meritage Loop) up to the storm drain between 1592 and 1594 Meritage Loop. This has been occurring yearly since the completion of some of the landscaping on the west side of the loop. It attracts pigeons, mice, and other creatures and is unsanitary. Something needs to be done about it.
I will pass this along to the HOA.
Robert
Shea Homes is the governing office and has investigated the issue. A corrective action has been put in place.
| Completed |
| December 15, 2025 | Villages | A Seal Coat barrier is still at the St Julien entrance.
| In-Progress |
| March 25, 2022 | Villages | Water is leaking from sprinkler valve box on olive grove path in Bordeaux adjacent to or near Sauternes
| Completed |
| May 3, 2025 | Villages | Porto gate stuck open. Will not close
| Completed |
| August 5, 2026 | Villages | Would like roof inspection of my home. 2100 Solera street. Thanks
| In-Progress |
| September 26, 2024 | Villages | A home in Bordeaux on St. Julien had a water leak which ran downhill to the olive grove path next to St. Emilion. Water and mud have made the path a potential fall/slip risk and a v ditch filled with mud. Will attach a photo from last night - the photo would not download even though it is 3.4 mb which is under the 5 mb file size max. This is happened before. Is there an issue that can be resolved so I can attach a photo?
Thank You.
| In-Progress |
| May 4, 2021 | Villages | Street light in front of 1143 St Julien is off at around 10PM on Tuesday 5/4. It has been off at around this time (when we walk our dog) for several nights. When this light is off, the street is quite dark in the area. Note - on 5/4 when the power came back on at around 8:15pm, that street light was on, along with the other ones nearby.
Also note - on this page (https://www.mytrilogylife.com/vineyards/maintenance-issue-report/), where it says "please search the list of existing requests - here", the link at 'here' does not work.
| Completed |
| March 21, 2025 | Villages | Crosswalks are in bad shape in Sonoma village. Not sure of other areas. I did look up to see if anybody else complained about it. I could not find it.Big chunks are chipping off. Looks bad in this amazing community.
| In-Progress |
| August 13, 2023 | Villages | Security gate end of Viognier Ct. The latch (I reported before as being unsafe due to sharp corner edges) has a screw(s) coming loose and blocking the gate from opening and closing. Pretty sure this is the cause, score marks are on the gate at the same place where screws are attached to the metal ence.
| Completed |
| September 3, 2022 | Villages | I received a report from a neighbor that for the past couple of days, the St. Julien exit gate has not been working correctly. Appreciate your help!
| Completed |
| February 6, 2024 | Villages | Hey there. The home on 1629 Zinfandel needs a gardener. Lynn French owns the home and it’s now for sale. And they moved out of the area. So their yard is not being taken care of. Just wanted you to know. Thanks.
| Completed |
| November 5, 2023 | Villages | The Solera gates to Tuscany have been open all day, since yesterday. Please close them.
| Completed |
| May 9, 2024 | Villages | The HOA side of the wood fence on the vineyard trail-head adjacent to 1701 Zinfandel needs to be re-stained. The old stain is peeling and bare wood is exposed. Diving on Miwok, I noticed another HOA wood fence on the eastern hillside also appears to be in need of new stain. Perhaps there should be a schedule for HOA fence maintenance if one doesn't already exist.
| In-Progress |
| October 27, 2023 | Villages | Porto left gate is open and will not close.
| Completed |
| June 16, 2025 | Villages | Pedestrian gate at Solera will not close. Looks like the door itself got bent or something.
| Completed |
| January 16, 2023 | Villages | Leak in my roof in the library
- Message from VAMC - Please contact Shea Customer Service to see if it's under warranty. If not, please call a roofer. Unfortunately, the HOA does not cover any repairs to homes. Thank you. - JW
| Completed |
| August 19, 2021 | Villages | The wooden fence on the Bordeaux side of Briones Valley Rd - facing out toward Rhone - is in bad shape. This isn't a homeowner's issue as it is the side that faces the street. There are at least two boards along the top of the fence that have either fallen off or have popped up and will fall off soon. The fence is also in desperate need of staining on that side. *** This fence is located on City property***
| Completed |
| February 12, 2026 | Villages | Pathway lights walking down to the Porto gate from the clubhouse are still out. This problem has been reported to the concierge but still not fixed.
Robert: The Programming tech had a family emergency the day before our appointment. we are waiting for a new date and time for the programmers return.
| Completed |
| January 14, 2025 | Villages | There is a street light flickering on Chianti between Corsica and Barbaresco. It is on the West side of the street closest to Barbaresco
| In-Progress |
| January 13, 2023 | Villages | You probably have received many complaints about“Lake Moscato" in front of 1816 Moscato. I would think it should be a simple and cheap fix. It’s been a problem literally for 5+? years. In heavy rain the water pools in front of the house so much that it goes over the middle of the road and drains somewhat on that side of the street. Maybe it could be solved by a pipe or a small, deeper gutter to the storm drain several feet away.
- Message from VAMC - Thank you for the report. This street is still in control by Shea Homes. We have followed up with them requesting a repair timeframe. JW
| Completed |