| July 13, 2026 | Gates | Entrance to person gate next to fire exit for Barossa has not been working for atleast two months. When can we expect resolution?
| Completed |
| July 28, 2026 | Club | There are two different audio tracks playing in the men’s locker room; one in the poker table area and the other in the rest of the locker room. I realize this is not a major problem, but thought it best to bring to someone’s attention nonetheless. Thanks.
| Completed |
| August 1, 2026 | Gates | The man-gate at the Solera entrance is out alighment. The gate strikes the support post near the top when it swings closed and sometimes the gate does not fully close.
Scott: a work order has been placed. thanks for letting us know.
| Completed |
| August 1, 2026 | Villages | Road-kill (poor little bunny) on Chianti Ln near 1617 should be removed.
Scott: hi Maurice, i will go and take a look now. thanks for letting us know
| Completed |
| August 3, 2026 | Club | 1). Trash enclosure of club house.
Please clean up trash on floor & close lid of trash.
No trash smell with lid closed.
2). Light of toilet in ladies restroom at pool & gym needs to get replaced.
Thank you.
| Completed |
| August 4, 2026 | Club | The bottle-fill function on the gym drinking fountain has been broken since May.
I submitted a written report at the gym in May, and the maintenance sheet stated that parts were ordered on May 29. Since then, I have requested updates on that sheet several times, but none have been provided.
Yesterday, I spoke with Pria at the concierge desk. She checked the records and found that the repair had been reported as completed in May. That information is incorrect. The bottle filler was not fixed and still does not work.
Facilities has reset the unit more than once. Each time, it worked only once or twice and had stopped working again by the following day. Clearly, resetting it is not a repair.
Please have Facilities correct the inaccurate record, determine what repair or replacement is actually required, and provide a specific status update and expected completion date. After more than two months, this should not remain unresolved without any explanation.
Thanks. Hi Frank, we had two companies look at this without any luck. we will be purchasing a new unit shortly. we apologize for the inconvenience and thank you for your patience.
| Completed |
| August 8, 2026 | Club | In the handicapped shower in the ladies locker room, The hose to the hand held shower head is wor and about to break.
| Completed |
| August 9, 2026 | Villages | 5th request.
Gate cards #23677 & 23678 do not work at the Barossa (our village) pedestrian gate at the fire exit on California Trail. Please resolve and communicate it has been resolved
Thank you
| Completed |
| August 11, 2026 | Club | Walkway up to Club, been this way for over a year!!
Hi Michael, we are in the process with the HOA to purchase a grinding machine as there will more issue in the future. this will allow use to take of issues quickly. thank you for your patience.
| Completed |
| August 11, 2026 | Pool | All of the palm trees and palm shrubs around the pool area have dead fronds in them. These should be cut off to maintain the image of a true resort pool.
| Completed |
| August 15, 2026 | Vineyards | Hello,
From my home at 1615 Frascati Way, looking out over the Petite Sirah hillside, I see multiple drip irrigation lines throughout the vines spraying upward. The attached photos show the problem.
Bob McHugh
| Completed |
| August 17, 2026 | Club | The ADA restroom in the Clubhouse ladies room needs some facilities attention. The lighting is low light, ie darker. I think the light is burning out or something. The toilet keeps running longer than usual when we flush it. I finallly got it to stop running by jiggling the flush nob. The door to enter is warped and requires the full force of my body to open it. I helped a person open it to get in and waited til she was finished to let her out.
May want to check
| Completed |
| August 21, 2026 | Gates | Latour gate call box - - - When I was called from the call box to open the Latour gate I pressed 9 repeatedly without successfully opening the gate. I went down and rebooted the modem and checked with my phone and is working fine. please let us know if u have any more issues. thanks
| Completed |
| August 21, 2026 | Tennis / Pickleball Court | Clock at pickleball courts has stopped. Hi Mark a work order has been placed and we will take of this ASAP. thank you
| Completed |
| August 23, 2026 | Wine Barn | On Saturday the Amici Club crushed and destemmed the grapes from around the Barn. Norm thought that there was supposed to be a dumpster for the stems and seeds, but there wasn't. We ended up taking the bagged trash from several cans around the barn and filling them with the organic/compost waste. They are still on the driveway by the roll-up door, along with the other bagged trash, and beginning to attract flies. I think Scott is aware.
| Completed |
| August 25, 2026 | Tennis / Pickleball Court | Please empty the recycled tennis ball bin at the shed - it's quite full. Also, please rehang the #2 and #3 signs at the courts. I believe the #3 sign is on the ground - not sure where the #2 sign is.
| Completed |
| August 26, 2026 | Gates | When a visitor at the Porto gate enters my 4-digit code and presses CALL, the kiosk immediately gets my Verizon voicemail greeting. My iPhone never rings and the call does not appear in my Recent Calls.
However, calls to my iPhone from my landline work normally.
This happens when I am home or away from home.
This has been happening for several weeks. hi Robert, i just checked with my phone and is working fine. the number that will show up on your phone is 925-293-2541. can you please make sure this number isn't blocked. thank you
| Completed |
| August 26, 2026 | Vineyards | Irrigation line broken water spraying over area. Location on hillside behind lot line 1632/1634 Healing Rock Ct
| Completed |
| August 27, 2026 | Tennis / Pickleball Court | Thanks for hanging the #3 court sign. We found the #2 sign in the shed and placed it on court #2. Could you please hang that one as well? Thanks for emptying the used tennis balls from the recycling bin!
| Completed |
| September 3, 2026 | Gates | The L bracket near the top of the St Julien pedestrian gate is very loose. It is on the resident side of the gate. Thank You!
| Completed |
| September 6, 2026 | Pool | I was assured the indoor pool temp was being monitored with a thermostat on the wall. Well after not going for awhile I thought I’d give it a try today. The thermostat was not registering a temp and it was too cold for me to go in. A little later I spoke to “Dave” who was talking on the pool phone so I asked him about it. He said he’ll check. I then went home and got my thermometer, went back and took temp in 3 different areas of the pool. 75.0, 75.0 and 75.4. This is disappointing to say the least and totally unacceptable. I understand that eventually this will be redone. But in the meantime this is an amenity for the homeowners. the thermostat on the wall has been replaced and was reading 81.3. i will adjust so it reads between 82 and 83. thanks.
| Completed |
| September 8, 2026 | Gates | Both Latour vehicle gates locked in open position
| Completed |
| September 13, 2026 | Club | I would like to request the following be addressed:
1) The Men's Locker Room needs to be be cleaned better. It appears the floors haven't been mopped and/or deep cleaned in a while.
2) The 55# and 60# dumbbells in the gym are bent and unsafe. I brought this specific matter to an employee LAST YEAR and it's still an issue.
3) Curious if the outdoor speaker system isn't working. The last several times I've been to the patio/pool area, no music is heard.
I will be out of the country for the next several weeks. If you need additional info, feel free to contact my wife/Celeste Storrs at 925-519-3019 or fourstorrs@gmail/yahoo.
Thank you,
Jeff
| Completed |
| September 14, 2026 | Wine Barn | Rodents got into one of the BARN restrooms, gnawing on paper products. Visible blood. I've blocked it off as best as I could.
| Completed |
| September 14, 2026 | Wine Barn | A rodent (s) got into one bathroom cabinet, chewing on paper products, and bleeding. We did NOT try to clean it up. I did try to barricade it.
the area has been cleaned and i will notify our pest company to add more traps
| Completed |