Maintenance Issue Reports

Trilogy® at The Vineyards

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 Reported Location Issue Status
January 24, 2026Club

Pic’s

Completed
February 8, 2026Club

The ceiling fans in the gym are rotating at various speeds (some slow, some fast), even though the selector on the wall is set to “fans hi.” In addition, one fan is not working at all. Thank you.

Robert: The Programming tech had a family emergency on the 4th the day before our appointment. we are waiting for a new date and time for the programmers return.

Completed
February 11, 2026Club

apparent new(ish) asphalt rupture in parking space, first stall left side, 2nd level, across from pickleball courts

In-Progress
February 23, 2026Club

The former handicap parking stalls that are now open parking stalls need to have the old pavement symbols repainted black. The forecast is calling for rain this week (2/23/26) I checked and did not see any previously submitted maintenance requests. Thank You

Robert: Mark the stalls are to be blacked out when the paving contractor comes back to do the top sealant coat. The contractor is waiting for a full week of dry weather with appropriate temp to aide drying.

In-Progress
March 3, 2026Club

Can the upper shades in the gym be closed during the early morning hours please? Or if they are not working, can they manually be closed? The sunlight is literally blinding and with people’s varying compromised vision/eye health issues, this is a real problem. Thank you.

Robert: The wall controller is having a bit of an issue. I will make it my task to go in the morning and lower daily, until corrected.

Completed
March 3, 2026Club

The caution tape on the sidewalk on Trilogy Parkway opposite the Porto gate is again peeling even thought it was repaired a week or so ago.

Robert: We will re-apply. Sprinklers are wetting the area.

Completed
April 5, 2026Club

The digital readout on the shoulder press is not working. Thank you.

Robert: The unit was unplugged.

Completed
April 15, 2026Club

Mailroom door not latching closed on it’s own.

Completed
April 27, 2026Club

The mail room door is not closing and locking. It appears to be binding on the threashold plate.
This is also a problem for nighttime security as the mailroom door will not be locked unless it is manually closed.

Completed
May 1, 2026Club

The entry gate to the club from Vineyards Parkway does not close and does not accept the entry code.

Robert: A new closer has been installed

Completed
May 26, 2026Club

The lighting in the first shower stall in the men’s locker room (the one furthest to the right; the one you first come upon) seems to be darker/dingier than the rest. I’m not really sure this is a problem, but we do have residents with compromised vision, so it may be for some. Thank you.

Robert: I have created a work order to get this repaired.
Robert: This has been fixed

Completed
June 9, 2026Club

Bottle fill on gym drinking fountain does not work. Reported several times. Facilities reset it, it works temporarily and then stops working. At some point says on read out 'clear bottle fill area'.

In-Progress
June 21, 2026Club

Ants in men’s locker room by sinks.
Scott. the team has sprayed and took care of this. thank you for letting us know

Completed
June 28, 2026Club

The locks on the piano wheels do not appear to lock. Tonight I asked Jason to take a look - he tried several position of the levers on the two piano cart wheels and the wheels did not appear to lock in any position. The Vineyard Singers concert is on Tuesday - it would be great if the wheel locks could work by then. Thanks.

Robert: This has been fixed

Completed
July 5, 2026Club

The up lights under the two Magnolia trees out from the event entrance parallel to the parking lot as well as the one on the opposite of the circle in the same position. These have been burned out pretty much since we have lived here six plus years.
See pics for location

Could not drop file. attachement. Hi Ken, we have an electrician coming out on 7/22 at 6pm. thanks.

In-Progress
July 28, 2026Club

There are two different audio tracks playing in the men’s locker room; one in the poker table area and the other in the rest of the locker room. I realize this is not a major problem, but thought it best to bring to someone’s attention nonetheless. Thanks.

Completed
August 3, 2026Club

1). Trash enclosure of club house.
Please clean up trash on floor & close lid of trash.
No trash smell with lid closed.
2). Light of toilet in ladies restroom at pool & gym needs to get replaced.

Thank you.

Completed
August 4, 2026Club

The bottle-fill function on the gym drinking fountain has been broken since May.

I submitted a written report at the gym in May, and the maintenance sheet stated that parts were ordered on May 29. Since then, I have requested updates on that sheet several times, but none have been provided.

Yesterday, I spoke with Pria at the concierge desk. She checked the records and found that the repair had been reported as completed in May. That information is incorrect. The bottle filler was not fixed and still does not work.

Facilities has reset the unit more than once. Each time, it worked only once or twice and had stopped working again by the following day. Clearly, resetting it is not a repair.

Please have Facilities correct the inaccurate record, determine what repair or replacement is actually required, and provide a specific status update and expected completion date. After more than two months, this should not remain unresolved without any explanation.

Thanks. Hi Frank, we had two companies look at this without any luck. we will be purchasing a new unit shortly. we apologize for the inconvenience and thank you for your patience.

Completed
August 8, 2026Club

In the handicapped shower in the ladies locker room, The hose to the hand held shower head is wor and about to break.

Completed
August 11, 2026Club

Walkway up to Club, been this way for over a year!!
Hi Michael, we are in the process with the HOA to purchase a grinding machine as there will more issue in the future. this will allow use to take of issues quickly. thank you for your patience.

Completed
August 11, 2026Club

Internet connection in gym is patchy, at best. It was working well for quite some time but over the past 2 weeks the connection continues to disconnect. The connection is possible in the hall leading to the gym but lost in the gym proper.
Also, on some machines, only 2 TV channels are accessible.
Thank you.

In-Progress
August 17, 2026Club

The ADA restroom in the Clubhouse ladies room needs some facilities attention. The lighting is low light, ie darker. I think the light is burning out or something. The toilet keeps running longer than usual when we flush it. I finallly got it to stop running by jiggling the flush nob. The door to enter is warped and requires the full force of my body to open it. I helped a person open it to get in and waited til she was finished to let her out.

May want to check

Completed
September 13, 2026Club

I would like to request the following be addressed:
1) The Men's Locker Room needs to be be cleaned better. It appears the floors haven't been mopped and/or deep cleaned in a while.
2) The 55# and 60# dumbbells in the gym are bent and unsafe. I brought this specific matter to an employee LAST YEAR and it's still an issue.
3) Curious if the outdoor speaker system isn't working. The last several times I've been to the patio/pool area, no music is heard.

I will be out of the country for the next several weeks. If you need additional info, feel free to contact my wife/Celeste Storrs at 925-519-3019 or fourstorrs@gmail/yahoo.

Thank you,
Jeff

Completed
September 24, 2019Club

Light out in entry fountain

Completed
September 29, 2019Club

An announcement was sent out to members a while back that the "back" patio door in the gym by the treadmills was to be locked at all times. A sign was placed on the glass door referencing this policy. Now however, the sign has been removed from the door, and the door is regularly unlocked when I use the gym on a daily basis .

This policy was put into place for added security, and to prevent unauthorized non-member access to the gym, pool, and other facilities. Who changed this important policy, and why wasn't there a notification sent out to members, if it has been reversed?

Thank you,
Warren Watson

Completed
 Reported Location Issue Status

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