| January 27, 2026 | Villages | The street light on Solera st by meritage loop park pergola is out.
Robert: I will inform the HOA office.
| Completed |
| January 28, 2026 | Gates | ST. Julien Walking gate is not closing. Needs repair
| Completed |
| January 28, 2026 | Gates | Both pedestrian gates on Barsac ct & Viognier Ct will not open using the numeric key pad.
This is my third request concerning this issue.
Please acknowledge this request.
Thank you
Robert: New batteries has been installed twice in 2 weeks. We will replace the lock.
| Completed |
| January 30, 2026 | Villages | There is a crosswalk going up Trilogy Parkway at the entrance to Porto Village. The button on the pole on the side going up is broken. The parts are laying on the ground at the base of the pole. Also I thought there were supposed to be lights on the signs that lit up when the button was pushed to alert drivers that there are pedestrians in the crosswalk. There does not appear to be any lights on the either sign.
Robert: Thank you for bringing this forward. I will investigate and repair.
This has been fixed.
| Completed |
| January 30, 2026 | Gates | The gate at the end of Viognier Ct is not working
Robert: New batteries has been installed twice in 2 weeks. We will replace the lock.
| Completed |
| January 30, 2026 | Gates | Pedestrian gate at the end of Viognier Ct - the gate code does not open the gate.
Robert: New batteries has been installed twice in 2 weeks. We will replace the lock.
| Completed |
| January 30, 2026 | Gates | The vineyard gate on Viognier Ct is not working. I live right by the gate and I get requests to let people in often. This seems to be an ongoing issue and it gets fixed but then breaks again. Thanks
Robert: New batteries has been installed twice in 2 weeks. We will replace the lock.
| Completed |
| January 31, 2026 | Landscape | Trail on Chardonnay lane in need of weed removal.
Robert: HOA office has been informed
| Completed |
| February 1, 2026 | Gates | Viognier Ct pedestrian gate lock not working. No power to keypad. Barsac working fine
Robert: New batteries has been installed twice in 2 weeks. We will replace the lock.
| Completed |
| February 3, 2026 | Gates | At the St Julien gate, the pedestrian gate closing mechanism is not attached to the gate. (I don't know if it's supposed to be attached or just push against it.) The gate seems to latch OK if it's released from wide-open, but it does not latch if released from nearly-closed.
Robert: I adjusted the closing hinge spring. The gate now closes from 4in away. Also, the mechanism you see is installed correctly it's a closer assist.
| Completed |
| February 8, 2026 | Club | The ceiling fans in the gym are rotating at various speeds (some slow, some fast), even though the selector on the wall is set to “fans hi.” In addition, one fan is not working at all. Thank you.
Robert: The Programming tech had a family emergency on the 4th the day before our appointment. we are waiting for a new date and time for the programmers return.
| Completed |
| February 10, 2026 | Gates | entry gate staying open at Porto Village
| Completed |
| February 10, 2026 | Villages | The is a cobblestone "path" going from Chardonnay to the vineyards and "trail" behind California Trail. It is loaded with weeds.
Robert: HOA responded to this request
| Completed |
| February 12, 2026 | Villages | Pathway lights walking down to the Porto gate from the clubhouse are still out. This problem has been reported to the concierge but still not fixed.
Robert: The Programming tech had a family emergency the day before our appointment. we are waiting for a new date and time for the programmers return.
| Completed |
| February 18, 2026 | Tennis / Pickleball Court | Clock on pickleball court is gone. I think it fell down in the storm and broke.
Robert: A new clock has been ordered, 02/19.
02/20. New clock installed
| Completed |
| February 19, 2026 | Landscape | I am one of the Trilogy Pickleball Club Board members and have a maintenance issue for you. Two new shade structures were added along one side of the pickleball courts. The posts supporting these structures sit in one of the grass areas that is irrigated using pop up sprinkler heads. Some of these sprinkler heads now need to be adjusted to both reduce the amount of overspray on the posts and to ensure the surrounding grass still receives the water it needs.
Thank you!
Robert: I will instruct our landscaping contractor to adjust.
| Completed |
| February 22, 2026 | Villages | There is a caution tape on the sidewalk across from the Porto gate that has lost adhesion and is half way come off.
Robert: I will apply new tape and notify HOA on the issue so they can have the sidewalk ground down or replace that section.
| Completed |
| February 28, 2026 | Gates | Barossa pedestrian gate on Trilogy Parkway does not work.
Robert: I will open a work order for repair.
| Completed |
| February 28, 2026 | Wine Barn | I walked by the wine barn this afternoon a few minutes after 4:00. All the string lights were on. Why? Sunset is not till 6:00. Most likely the timers need to be adjusted.
Robert: I will go and check the controller.
| Completed |
| March 2, 2026 | Wine Barn | The string lights around the park at the wine barn were on at noon today.
Robert: We are having an issue with the controller work order for tomorrow.
| Completed |
| March 2, 2026 | Wine Barn | At noon today all the string lights surrounding the wine barn park were on. Why?
| Completed |
| March 3, 2026 | Club | Can the upper shades in the gym be closed during the early morning hours please? Or if they are not working, can they manually be closed? The sunlight is literally blinding and with people’s varying compromised vision/eye health issues, this is a real problem. Thank you.
Robert: The wall controller is having a bit of an issue. I will make it my task to go in the morning and lower daily, until corrected.
| Completed |
| March 3, 2026 | Wine Barn | I called Feb. 25 and left a message with facilities about the lights on the Wine Barn being left on 24/7 for days. I was very thankful that someone went there to turn them off within 3 hours of my report. Unfortunately, I had to call again on Feb. 27 as they were back on again. I'm not sure that anyone showed up then or not. As of Mar. 2 they were on and they are still on today, Mar. 3.
Robert:
This issue has been corrected.
| Completed |
| March 3, 2026 | Club | The caution tape on the sidewalk on Trilogy Parkway opposite the Porto gate is again peeling even thought it was repaired a week or so ago.
Robert: We will re-apply. Sprinklers are wetting the area.
| Completed |
| March 5, 2026 | Gates | Pedestrian gate at St Julien does not latch. Seems like the handle mechanism is stuck.
Robert: The parts has been ordered. ETA Weds 3/18
| Completed |