| February 4, 2025 | Club | It would be great if you could do something about the mic stand in the event center. Today was the second event I was at recently where the presenter had a heck of a time as the mic won't stay in position, constantly slipping down. This happened at the Comedy show and today at the WOW event. It looked very frustrating for the presenter who can't always be holding the microphone in their hands. Thank-you.
| Completed |
| February 21, 2025 | Club | Gym - Middle elliptical machine - video screen doesn't work per member
| Completed |
| March 15, 2025 | Club | In the gym, if the sun is out the treadmills are pretty much unusable if the shades aren’t down. The controller and automatic settings seem to be broken. If the shades and controller can’t be fixed please at least lower the shades so the treadmills can be used.
| Completed |
| March 20, 2025 | Club | Clock in Men's Locker Room needs to be changed to daylight savings time.
| Completed |
| March 21, 2025 | Club | There is no remote for TV in pool room. Please replace and have available to watch sporting events in pool room.
| Completed |
| May 11, 2025 | Club | Any idea when the TV’’s will be fixed on the gym equipment this time. Seems to me, it goes out frequently. Why not really address the issue. Stop putting bandaids on the problem & invest in a solution.
06/04/25 The Direct TV technician has been working on this for weeks now. As it is taking so long, we contacted ClubCare who is reaching out to Technogym to check and see if the machines can be set up to stream T.V.. We will update here as we get answers, hopefully today/this week. Thank you, and apologies for the delays in with getting this fixed.
BSRG Facilities Team
| In-Progress |
| May 31, 2025 | Club | The thermostat in the men’s locker room is set to 85 degrees. This leaves the locker room very hot and humid (from the showers). Please change it to something reasonable before the weather gets really hot!
06/04/25: We cleared the programming on the thermostat. It will no longer go to 85 degrees; we'll keep checking it, but it should be and stay comfortable in there.
Thank you, BSRG Facilities Team
Will
| Completed |
| July 7, 2025 | Club | So tired of lame excuses. Fix the TV’s on aerobic equipment in the gym. We have been more than patient. Think we’re into the 4th month of no service. It seems the issue has been swept under the rug.
We are currently working with an outside video engineer to bring the old outdated Direct TV dish system up to the current technologies available. Robert
| In-Progress |
| July 17, 2025 | Club | For several months now, ALL the gym equipment with monitors are unable to play the TV channels. The only channel available is the golf channel....... If Trilogy is only able to view one channel, can we rotate through the different ones listed? I've seen enough golf to last me a lifetime. But seriously, why are we unable to watch all the TV channels listed on the screen?
We are currently working with an outside video engineer to bring the old outdated Direct TV dish system up to the current technologies available. Robert
| In-Progress |
| July 24, 2025 | Club | There are ants in the men’s locker room, including the lockers and the counters.
| Completed |
| August 9, 2025 | Club | Pool tables need cue chalk replenishment.
| Completed |
| August 13, 2025 | Club | The two benches in the men’s locker room are very dirty and stained. Not only is this hygienically unsafe, it presents a bad appearance. Is there a way to hose/scrub them down? Thank you.
Reply: We scrub them down and clean them a few times a week. We are in the process of replacing with a more easily sanitized bench.
Robert
| In-Progress |
| August 17, 2025 | Club | What is the progress, if any, on the “in progress” repair of the TV’s in the gym?
Update: The bid for the repair/updating of the cabling and service type is in the hands of the Finance Commitee and HOA. Hopefully we will have a path moving forward by mid-week.
Robert
| In-Progress |
| September 8, 2025 | Club | The Group Exercise Studio needs to be cleaned. The mirrors, floor, equipment, and mats.
Thank you,
Julia Benvensiste
Thank you for request. The team has completed the tasks.
Robert
| Completed |
| September 23, 2025 | Club | In Sawa Spa ladies lounge a hook is missing on the wall in the second shower and in the bathroom.
| Completed |
| September 24, 2025 | Club | Many of the new lights around the circle are burned out also around the pillars between Spa and Club.
Thanks
Ken
| In-Progress |
| October 6, 2025 | Club | The swimming suit spin dryer in the men's locker room is not working.
Robert: I tested a few times, and it works. Another member used it while I was there, and it worked for him.
| Completed |
| November 25, 2025 | Club | The Group Exercise Studio fans need to be cleaned.
Thank you,
Julia Benveniste
| In-Progress |
| November 29, 2025 | Club | Light on step to mail room is coming out again. Maybe, they could be resisted.
| Completed |
| December 3, 2025 | Club | Can we remove the empty signs and poles that were put in during Covid to park to pick food from the club.
They put new poles and signs in for Handicap Parking which looks great. They left the old ones from Covid!
Thanks
Ken
| In-Progress |
| December 5, 2025 | Club | I've noticed a number up lights under the olive trees in fountain circle are either out or on in the daytime. Also some of up lights in front entry to the club are out. These lights are a wonderful amenity and add safety to the entrance to the club. Hopefully this issue can be addressed in the near future.
| In-Progress |
| December 16, 2025 | Club | Two ceiling light bulbs are not working in the Hii Room at club. Have been reported but not fixed for some time now. Both lights are next to each other and window. Makes game playing dark and difficult. Thank you.
| In-Progress |
| September 24, 2019 | Club | Light out in entry fountain
| Completed |
| September 29, 2019 | Club | An announcement was sent out to members a while back that the "back" patio door in the gym by the treadmills was to be locked at all times. A sign was placed on the glass door referencing this policy. Now however, the sign has been removed from the door, and the door is regularly unlocked when I use the gym on a daily basis .
This policy was put into place for added security, and to prevent unauthorized non-member access to the gym, pool, and other facilities. Who changed this important policy, and why wasn't there a notification sent out to members, if it has been reversed?
Thank you,
Warren Watson
| Completed |
| November 2, 2019 | Club | The plastic clear/grayish faceplate on the Abdominal Crunch machine in the gym is loose. It is missing a screw. Thanks.
| Completed |