| August 2, 2024 | Gates | 9am on Friday 8/2 I couldn’t get out of the Latour gate. Used the St Emilion gate
| Completed |
| June 1, 2024 | Landscape | 95% of the grass in Meritage Park is dead or dying. It is not being watered properly. There are obvious broken pipes which are part of the sprinkler system. Only 5% of the grass is getting any water at all.
Why would you install grass if you do not water it properly???
| In-Progress |
| September 18, 2023 | Club | 2 Problems:
1) In the gym by the mirrors where the Pilates table is and all the floor exercise is done there have been ants crossing the mats for weeks. The ants make it uncomfortable to do floor exercise.
2) Also, all 3 elliptical machines that the monitors are in operable. The machines need service.
When I advised the SAWA spa staff they keep assuring me that both problems are being handled, but it's been weeks. So I submit this report on Sept 18th, just to properly go through channels with a date marker.
| Completed |
| December 20, 2024 | Club | 2 Gym issues: 1) The ants have reappeared on the mat in the back corner. I have seen them two consecutive days now, as I stretch out back by the mirrors in the gym.
2) There is an exercise bike that has been turned so the rider looks onto the exercise mat, instead of outside. Please return the bike so the position of the rider looks outside as they exercise. It is extremely uncomfortable for those stretching on the mat.
Thank you
| Completed |
| August 9, 2021 | Gates | 2 gates don't work (tried multiple times with several cards): golf cart gate between Rhone (Briones Valley Road) and Bordeaux. AND pedestrian gate into Rhone.
thank you.
| Completed |
| January 6, 2022 | Villages | 1749 Latour has stain chipping off of their fence facing Lafitte street. It is in need of a new coat of stain.
| Completed |
| June 10, 2020 | Landscape | 1619 CHIANTI LN - The sodded vacant area (PG & E easement)adjacent to our lot at 1619 Chianti Ln. has been allowed to get very dry and brown. Apparently, in an attempt to revive it, sprinklers were turned on sometime in the morning of June 4 and allowed to run continuously until approx 10AM on June 5. This excessive watering over that amount of time caused the soil to become saturated and soft. Then the high winds of June 6 blew over a tree planted in our yard along the west wall bordering our lot. A grounds and maintenance crew needs to upright and stabilize the tree which is now at about a 30 degree cant from vertical. This needs to be done right away.
Of potentially greater concern is the fact that this unnaturally excessive water can seep under or slab/foundation and cause dynamic changes in the soil beneath resulting in structural damage to our home. And we certainly don't need any more of these issues here in Trilogy!
(this notice was sent to Management Trust on June 7)
| Completed |
| August 14, 2020 | Landscape | 1619 CHIANTI LN - Drainage on vacant lot adjacent to us (PG & E easement) needs to be reworked. (More than a shovelful or two of dirt, I might add) When the irrigation sprinklers are left on excess water, instead of draining to the street, seeps under the block wall, floods the west portion of our lot and will continue to seep under our slab. A tree in our yard has already blown over due to supersaturated soil. Potential soil instability and resulting damage to our home exists. Excessive irrigation can be addressed; excessive winter rains cannot. It's 100 degrees now........soon it will be raining!
| Completed |
| November 29, 2022 | Pool | 11/28 I was swimming in the lap pool and could hear the jack hammer outside. Another swimmer say he thought he felt the vibrations. I hope the pool, etc. was not damaged due to it and our "soil."
| Completed |
| November 2, 2020 | Vineyards | 1. A large crack in the stucco and window separation. How do I get some colored stucco to patch (preferably) or get someone to patch?
2. Circuit breakers keep tripping. This has been happening since I moved in and have had someone come to fix them but it's never fixed.
| Completed |
| April 4, 2025 | Gates | (NO RUSH) The Latour vehicle exit gate is partially stuck open, wide enough to allow people to walk through it.
| Completed |