Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 551 - 575 of 611

 Reported Location Issue Status
August 16, 2023Gates

Back on August 9 I emailed that the Latour gate(s) where squeaking badly. I got a response on the same day that they had been lubricated. It didn't work. I emailed back a few days later to ask for the gates to be rechecked. I don't know if that has been done but the gate(s) are still like fingernails on a chalkboard. Please HELP! I live next to the gates and the squeak is heard in my bedroom and office. That puts us at pretty much 24/7 noise.

Completed
February 20, 2023Gates

Auto gate entry side in Porto Village is consistently open which is a big safety concern. Has been going on for months.

Completed
January 2, 2025Tennis / Pickleball Court

At the pickleball courts, near court 4, the gate latch is loose. The part that attaches to the swinging gate has just one screw in it (ie one is missing); the gate post hole appears to be partially stripped so that this screw cannot be tightened. Thank you.

01.02.25 - We are addressing this issue today. Thanks for letting us know!

Completed
August 4, 2024Landscape

At the out Miwok Gate there is a River Rock area between gate pillar and grass full spreading weeds.
Thanks Ken

Completed
February 18, 2024Tennis / Pickleball Court

At the Los Olivos Tennis and Pickleball Pavilion there are light poles for playing after dark. The switch for the lights is in the center shaded area between Pickleball and tennis courts. The cover plate for the light switch is broken and needs to be replaced.

Completed
March 14, 2023Gates

At the Latour Gate, the top cap on one of the gate pillars has blown off and is currently sitting in the landscape.

Completed
September 19, 2023Villages

At the corner of California Trail and Chardonnay Lane in Sonoma Village, on the east/lower end, there is a hole in the edge of the asphalt. The hole is small but the void underneath it seems pretty deep. As rain water flows down California Trail, I suspect it flows into that hole. This may start undermining the road at that corner. In fact, it is looking like the asphalt is starting to sink around that hole. I think it would be good to get that hole/void filled in before the heavy rains come. I have attached a picture of the hole.

**** Response from HOA - * Asphalt Company will address this when they are completing the street crack-fill project at the end of October. JW ****

Completed
April 10, 2020Bocce Court

At the Bocce Ball court on the left side of the walkway as your face the courts. One of the sprinkler heads has popped off shooting up a geyser. I put it back in place but noted the twist cap would not lock anymore. Please fix. Thank you.

Completed
April 7, 2025Gates

At the Barossa fire (emergency) gate the pedestrian entry door is not working. Several neighbors as well as myself have tried several times over the past week.
Maintenance: Tested the gate reader and found it worked intermediately. Adjusted the antenna and the gate worked as designed. I will advise the landscapers to keep the hedge on the corner trimmed back.

Completed
October 31, 2022Gates

At St. Julien gate: a person who wanted to enter called me on the call box with the last 4 digits of my phone number. My phone rang, and I entered '9' (the open code) multiple times. However, the gate did not open. We tried twice.

Completed
August 17, 2020Landscape

At roughly 8:30 AM the last couple of days, there is the sound of a lot of water flowing under one of the rosemary shrubs in Miwok park. Haven't dug into the dense plant, but I'm guessing it is a drip that blew it's head off or undergrounded hosing since not a lot of water, just the sound of rushing water. I took a photo of which plant it is if you want me to email it to someone. If not, it's near the entrance off of Miwok near the gate (NOT the one off of Chianti). On right side as you enter, roughly 3rd plant in between walkway and gasline sign

Completed
September 19, 2023Landscape

At end of Muscato Cul-de-sac.
This area is over grown.
It has not been touched in a long time!
Thanks
Ken

Completed
September 15, 2022Villages

At Bordeaux Park, irrigation water is flowing abundantly over the sidewalk and grass and into the drains. Looks like a major leak. Has been going on since at least Sept 14 evening.

Completed
March 8, 2025Gates

At approximately 11:30am, the Latour vehicle entry gate was stuck in open position again, not sure how long, and around 12:15pm I saw it was closed

-BSRG to continue checking on the gates-

Completed
March 16, 2025Gates

At approximately 10:49 am, Sun March 16, ambulance responded to a medical on Latour. Resident witness saw the ambulance could not enter via entry gate, but somehow entered through exit gate. Witness says the ambulance did not have emergency lights on, unknown if they tried an access code

Completed
July 11, 2023Gates

At 9:30pm, I questioned a woman on Healing Rock Ct. I asked how she got inside the gate. She said the pedestrian gate was unlatched.

Completed
August 20, 2024Gates

At 7:16pm, I witnessed the right-side exit gate for Latour Gate stick open. At the same time, there was a distinctive beeping sound from the gate system. When a vehicle entered the Latour gate, the stuck gate and the entry gates closed at the same time.

In-Progress
November 30, 2022Villages

Asphalt crack across Latour at south corner with Sauternes

- Message from VAMC - Thank you for the report. We will continue to monitor the crack and will have the asphalt company investigate in the spring. JW

Completed
April 8, 2023Gates

As I have reported before, the pedestrian gate for our Porto neighborhood in Trilogy by the Vineyards, is not closing by itself when pedestrians walk through without expressly closing the gate behind them. If left to swing shut by itself, the gate will often not close. This is not due to wind or any other weather condition. it can happen just as frequently on warm windless sunny days as it can in rainy, windy weather.
Note that I have submitted maintenance requests about this and about the vehicle gates that also do not close quite often. but I have never received any reply or status report for the comfort of my neighbors
Robert Stapleton, Porto Neighborhood Watch Captain.

Completed
August 19, 2023Pool

Around the indoor pool has not been cleaned in weeks and weeks. There has been a Q-tip on the hoist chair “which is also disgusting,” a band aid amongst other bits all around the floor. It could do with bring disinfected at least once a week with people walking aroundceith no shoes on.

Completed
October 8, 2024Gates

Around 9pm, right-side Latour gate was stuck open again until a car left and somehow the gate closed "properly"

In-Progress
September 6, 2020Bocce Court

Area around in-ground irrigation manifold boxes on south side of courts floods. Suspect broken pipe (s).

Completed
February 18, 2020Club

Are there plans to put in lights on both sets of stairs in the parking lot? At night they are very dark and it is a safety hazard.

Completed
October 12, 2019Gates

Are all access gates backed up by a battery in case PG&E turns off the power?

Completed
July 8, 2023Club

Apparently there is no shower gel in men’s locker room showers, nor has there been for a few days.

Completed
 Reported Location Issue Status

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