| March 21, 2025 | Villages | Crosswalks are in bad shape in Sonoma village. Not sure of other areas. I did look up to see if anybody else complained about it. I could not find it.Big chunks are chipping off. Looks bad in this amazing community.
| In-Progress |
| March 24, 2025 | Villages | I would like to report of a large road crack that has been developing for quite a while at the upper part (near the end) of Gamay Lane in the Bordeaux village.
| In-Progress |
| April 3, 2025 | Vineyards | URGENT Large water leak end of moscato bottom of vineyard
Photo to large to send.
| In-Progress |
| April 9, 2025 | Villages | The olive grove path running from St Emilion lane to the Bordeaux Park is in need of maintenance. The weeds are growing across the entire path in spots, eventually, there will be no path!! The area of mud is still there, I suppose with the warmer weather it will turn to dust!! I was told that that issue would be addressed in January. The path desperately needs new gravel and weed removal. There is also serious overgrowth between the Olive trees. Many of these weeds are grasses that have spikes that are dangerous for our dogs. Please see photos
| In-Progress |
| April 18, 2025 | Villages | Hi,
I hate to be this person, but at the corner of Latour and St Julian is a house with a superbad lawn that desperately has needed attention for many months. It's overgrown, weed ridden, animal holes, etc. Looks like a vacant lot. Pics don't do it 'justice.' I think it's a rental but regardless, I'm sure someone is responsible for keeping it at least presentable. The address is 1738 Latour. thank you
PS. Your Report page would not allow enough room to attach even one picture. You need to increase the MB.
| In-Progress |
| April 25, 2025 | Villages | The "blue bots dot, fire hydrant marker" needs to be replaced on St Emilion at St Julien. Resident was told to throw away the old one Thank You
| In-Progress |
| May 7, 2025 | Villages | I live on trilogy second house in from Zinfandel. Could you please ask the Vineyard people that are spraying, etc. not to drive so fast past our houses it create lots of dust. Also, sometimes they start at 6 AM but if that’s the rule OK, but if they’re supposed to start later, maybe you can reinforce it. Thanks,
| In-Progress |
| May 11, 2025 | Club | Any idea when the TV’’s will be fixed on the gym equipment this time. Seems to me, it goes out frequently. Why not really address the issue. Stop putting bandaids on the problem & invest in a solution.
06/04/25 The Direct TV technician has been working on this for weeks now. As it is taking so long, we contacted ClubCare who is reaching out to Technogym to check and see if the machines can be set up to stream T.V.. We will update here as we get answers, hopefully today/this week. Thank you, and apologies for the delays in with getting this fixed.
BSRG Facilities Team
| In-Progress |
| May 18, 2025 | Landscape | The removable Bollards at the vineyard entrance located on Zinfandel Drive are out of the ground holes and lying horizontally on the ground. I almost stepped in one of the holes while walking. Without the bollards in place, traffic is allowed to enter the vineyard and it is a safety hazard to people walking on the trail. I tried to put one back into the hole, but it was way too heavy for me to lift.
| In-Progress |
| June 5, 2025 | Landscape | Water leak Miwok Park. Looks like an emergency
| In-Progress |
| June 8, 2025 | Landscape | There is a gopher in the northeast corner of Meritage Park. It is killing all the shrubs.
1. The gopher needs to be removed.
2. Gophers go after grubs that live near roots. The shrubs and surrounding soil need to be sprayed with insecticide.
| In-Progress |
| June 10, 2025 | Landscape | A number of trees have died on Trilogy Parkway across from the Porto gate and need to be replaced. Have spoken to the HOA and gardeners but to no avail. Situation has been on going for about two years. Perhaps an irrigation issue? Not a good look as people drive up to the club.
| In-Progress |
| June 13, 2025 | Landscape | The new plants planted this week or last by Andalucia Gate are dying in need of water.
| In-Progress |
| July 1, 2025 | Tennis / Pickleball Court | It would help to have a ceilng fan installed on the pergola between the tennis and pickleball courts. There is electrical feed there and also the structure to hold the fan. This would add to the comfort and health of the players and guests during the extreme summer months. Thanks from Alan Cezar
| In-Progress |
| July 6, 2025 | Gates | Miwok Gate something is splashed all over the pillars. Looks like lubricant from maintenance of the gates.
Thanks
Ken
| In-Progress |
| July 7, 2025 | Club | So tired of lame excuses. Fix the TV’s on aerobic equipment in the gym. We have been more than patient. Think we’re into the 4th month of no service. It seems the issue has been swept under the rug.
We are currently working with an outside video engineer to bring the old outdated Direct TV dish system up to the current technologies available. Robert
| In-Progress |
| July 15, 2025 | Landscape | Clubhouse freestanding sign in landscape along roadway leading to the clubhouse is dilapidated and an eyesore. Is it possible to have it replaced sooner than later? Thank you! Celeste
| In-Progress |
| July 17, 2025 | Club | For several months now, ALL the gym equipment with monitors are unable to play the TV channels. The only channel available is the golf channel....... If Trilogy is only able to view one channel, can we rotate through the different ones listed? I've seen enough golf to last me a lifetime. But seriously, why are we unable to watch all the TV channels listed on the screen?
We are currently working with an outside video engineer to bring the old outdated Direct TV dish system up to the current technologies available. Robert
| In-Progress |
| July 30, 2025 | Landscape | Andalucia Gate entrance; When are the plants that died because of no water be replaced?
Regads,
Elsa
| In-Progress |
| August 13, 2025 | Club | The two benches in the men’s locker room are very dirty and stained. Not only is this hygienically unsafe, it presents a bad appearance. Is there a way to hose/scrub them down? Thank you.
Reply: We scrub them down and clean them a few times a week. We are in the process of replacing with a more easily sanitized bench.
Robert
| In-Progress |
| August 16, 2025 | Villages | Sidewalk in Tuscany on Andalucia by the park and the gate to the park have overgrown plants blocking people from walking.
Reply: I will pass this on to the HOA office.
Robert
| In-Progress |
| August 17, 2025 | Club | What is the progress, if any, on the “in progress” repair of the TV’s in the gym?
Update: The bid for the repair/updating of the cabling and service type is in the hands of the Finance Commitee and HOA. Hopefully we will have a path moving forward by mid-week.
Robert
| In-Progress |
| September 3, 2025 | Landscape | There’s a bush/tree growing out of the drain at 1811 Moscato. My concern Is for downpours and possible flooding. I figure it’ll just keep growing unless it is taken care of soon.
| In-Progress |
| September 10, 2025 | Tennis / Pickleball Court | The lock is not working on the shed - maybe just needing the battery to be replaced. Located behind tennis court #2.
| In-Progress |
| September 14, 2025 | Gates | Latour exit gate is stuck open again
| In-Progress |