Maintenance Issue Reports

Trilogy® at The Vineyards

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 Reported Location Issue Status
March 19, 2026Landscape

This the property alongside 1874 Fiano. It is the common area property along Miwok. The sprinkler lines are uncovered and there is almost no top dressing.
This a second request!
Thanks
Ken

In-Progress
March 30, 2026Landscape

1) All the palms east(?) of the spa need attention.
2) On the same side of the parking lot, as you would exit, is a wooden fence that is bleached white. It needs some wood oil.
3) Actually, that entire edge of the parking area that borders above the rear of Healing Rock homes is very neglected. Plants are suffering. Need water and/or replanting.

Elsewhere ...
4) The space between the tennis courts and the former sales office has weeds that are knee-high or taller.

In-Progress
May 6, 2026Landscape

Bordeaux needs maintenance. The trellis is in serious condition. It’s leaning and the posts need repair. The roses need to be trimmed and north slope requires some mowing and the bare spots replanted.
Thank you.

Robert: I have forwarded this report to HOA

In-Progress
May 8, 2026Landscape

Water is running pretty quickly out of the drain pipe adjacent to the fountain at the entrance to trilogy parkway. I couldn’t take a photo since in was driving when I noticed it.

Robert: We were doing maintenance on the fountain. Thank you for reporting.

Completed
May 11, 2026Landscape

The hedges on the west side going up Trilogy Parkway behind Sacred Mountain Lane need to be topped by at least 2-3 feet in order to ensure that they stay healthy and not woody. This is something that should be on the landscapers annual list of maintenance tasks in early spring.

In-Progress
June 4, 2026Landscape

the open area directly behind the labryinth has water leak with water shooting up into the sky

In-Progress
June 4, 2026Landscape

At the end of Trilogy Parkway by the Old Models and Tennis Courts.
This area was once planted with Rosemary, it looks like most are dead and full of tall weeds?
Can you check this out/
Thanks
Ken

In-Progress
June 4, 2026Landscape

Behind Chardonnay and Zinfandel entrance to the vineyard on gravel rd. There are the first 5 trees on the left side along the fence that could use trimming and maintenance Also the culvert behind Chardonnay is half full of dead grape leaves

In-Progress
June 10, 2026Landscape

The Concrete fence at the end of Viognier Ct has fallen down. I have submitted this request earlier and have had no response.
I have tried to attach a photo but the MTL site rejects it because th file is too large.
Please advise.

In-Progress
June 27, 2026Landscape

Oak trees along Vineyards Pkwy - starting at St. Julien entrance and ending at NE entrance to Monte Rosa park - were recently trimmed by the city, I assume. However, no one picked up the tree debris. They are laying all over the plants. I moved some of them onto a utility cover (see attached picture) but there's lots more all over the plants along the sidewalk.

In-Progress
July 7, 2026Landscape

The sign is down at the entrance to Miwok Park (the one that has the hill).

In-Progress
July 13, 2026Landscape

Sprinkler at divide area of entrance to Andalucia.
Lots of water at each watering for small area.
Much run off onto street.

May be adjust water a little?
White pipe to help soil drainage would love a little less water too.

Thank you.

In-Progress
July 13, 2026Landscape

Lots of water at each watering for small green area.
White pipe to help soil drainage, I guess, would love less water.

Much runoff onto street.
At divide/entrance of Andalucia gate.
Please check sprinkler. Thank you.

In-Progress
July 15, 2026Landscape

Took much water for little green patch ?
Run off onto street.
Please check & adjust. Andalucia gate.
Thank you.

In-Progress
July 30, 2026Landscape

North end of Miwok walking path area has several dry areas of grass due to lack of enough water for the heat we are experiencing.

In-Progress
August 25, 2026Landscape

Chardonnay Court has five plants that are dead in the plantings by the gate at end of the court. It looks like it’s all along the area by the fence isn’t getting water. A few weeds have gotten large. Please have our Trilogy Landscaping company look into replacing the dead plants on e the weather turns a bit cooler.

In-Progress
September 13, 2026Landscape

About a year ago, I reported that the backlight to the TRILOGY monument sign at the development entrance sign on the left side of the Vineyards Parkway past John Muir Parkway was burned out. It is still burned out. Please have maintenance staff address the issue.

Thank you,
Celeste Storrs
1740 Veneto Ln
925-519-3019
fourstorrs@yahoo/gmail

In-Progress
March 5, 2026Gates

Pedestrian gate at St Julien does not latch. Seems like the handle mechanism is stuck.

Robert: The parts has been ordered. ETA Weds 3/18

Completed
March 7, 2026Gates

St Julien pedestrian gate is NOT latching when closed. Anyone can just push or pull it open

Robert: The parts has been ordered. ETA Weds 3/18

Completed
March 17, 2026Gates

Approximately 9pm a large truck crashed through the Miwok entry gate and sped up Miwok. Gate is trashed!
Please fix. Police called.
Thank-you.

Robert: Thank you for your report. WE are currently handling the issue

Completed
March 18, 2026Gates

The miwok entrance gate is broken. Looks like someone tried to break in or hit it with a car. But it is open and Bars on it are bent. It was dark when I saw it so I did not take a photo

Robert: Thank you for your report. WE are currently handling the issue

Completed
March 25, 2026Gates

Vehicle entry gate stuck open, Latour gate

Completed
April 9, 2026Gates

St Julien exit gate stuck open.

Completed
April 10, 2026Gates

Sonoma out gate 1/2 stuck open

Completed
April 15, 2026Gates

Having trouble with gate codes for both Solera and Andalucia. Our codes are not letting people in the gates and today I never got a ring on my phone.

Completed
 Reported Location Issue Status

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