| January 10, 2022 | Gates | Latour pedestrian gate not closing properly again
| Completed |
| January 12, 2022 | Gates | The following gate does not work: golf cart gate between Rhone (Briones Valley Road) today again.
| Completed |
| March 4, 2022 | Gates | The following gate does not work: golf cart gate between Rhone (Briones Valley Road) today.
Why does the gate always have issues. We use it on a daily basis for walking.
| Completed |
| March 4, 2022 | Gates | The following gate does not work: golf cart gate between Rhone (Briones Valley Road) today.
Why does the gate always have issues. We use it on a daily basis for walking.
| Completed |
| March 8, 2022 | Gates | Latour Exit gate stuck open
| Completed |
| March 11, 2022 | Gates | Latour entry gate is stuck open
| Completed |
| March 30, 2022 | Gates | The following gate does not work: golf cart gate between Rhone (Briones Valley Road) today.
Why does the gate always have issues. We use it on a daily basis for walking.
| Completed |
| April 25, 2022 | Gates | Porto entry gate is locked open. will not close. could we have a technician fix the problem.
thank you,
Jeffrey Haug
| Completed |
| May 17, 2022 | Gates | Residents calling, texting,and emailing me that Lafitte golf cart gate is still broken.
| Completed |
| June 29, 2022 | Gates | St Julien Vehicle exit gate stuck in open position, it was stuck open yesterday also for several minutes
| Completed |
| July 8, 2022 | Gates | Latour gate: one of them is screeching very loudly; please silence it
Thanks
| Completed |
| July 19, 2022 | Gates | The entry gate at Latour is squeaky terribly!!! I didn’t know but my husband called the front desk a week or so ago asking for it to be fixed. I wrote in on this site early last week about it. I need someone to tell me when it is going to be fixed. I need it fixed asap!!! My husband had a heart attack. I am bringing him home from the hospital today. The gate is so loud he will get no rest. I actually counted the gate closings in the last 5 minutes as 8 times. It is more often earlier in the morning. It is driving me crazy. Drive through yourself; wait with your windows open as the gate closes; trust me you will wince and cringe! We can’t sit outside; it is too painful. PLEASE HELP!
| Completed |
| August 6, 2022 | Gates | My card does not open the sidewalk Solera gate. When I can scan the card it beeps and the light turns green but the latch does not open when the lever is pushed down. I have tried this several times and it works occasionally. I can use the card to open the car gate.
| Completed |
| September 7, 2022 | Gates | A friend visited yesterday. I had told her to enter the last four digits of my phone number at the Latour gate, which has always worked in the past (causing my phone to ring so I can dial 9 to remotely open the gate.) This time, she got a message displayed that it was dialing my number, and it came through as a voice call. This happened multiple times, including once when I was sitting beside her and saw that she did exactly what was the correct steps. My transponder and card continue to work normally, but I want visitors and delivery people to be able to ring my phone so I can open the gate for them.
| Completed |
| September 15, 2022 | Gates | The city park between Bourdeaux and Toscany is now open. However, the gate allowing access to the Bourdeaux pathway is locked creating a safety issue and blocking walkers from using the pathway. If this is an HOA issue, please have the lock removed as soon as possible.
I look forward to your response.
Thank you
- Response from VAMC - Thank you for your report. Shea Homes and the City are working on getting this gate lock working properly so that VAMC residents can access the park from the trail. JW
| Completed |
| September 28, 2022 | Gates | Lafite gate stuck open
| Completed |
| October 31, 2022 | Gates | At St. Julien gate: a person who wanted to enter called me on the call box with the last 4 digits of my phone number. My phone rang, and I entered '9' (the open code) multiple times. However, the gate did not open. We tried twice.
| Completed |
| November 6, 2022 | Gates | The pedestrian gate at Solera Street does not close properly. The spring needs to be adjusted or replaced. It does not generate enough force to close the gate. This is more apparent when it is cold outdoors.
| Completed |
| November 18, 2022 | Gates | St Julien gate reported to be stuck open again
| Completed |
| November 19, 2022 | Gates | Security gate at end of Viognier Ct. recently has had the door latching hardware replaced. The new catch latch has several sharp corners that protrude and could cut someone passing through the gate.
If there anyway to make this less dangerous?
Thanks
| Completed |
| November 21, 2022 | Gates | St Julien entry gate is stuck open again, as reported by several folks. It's been open since at least 1pm
| Completed |
| November 29, 2022 | Gates | The Miwok entrance gate is stuck open and its control box is beeping.
| Completed |
| December 30, 2022 | Gates | The pedestrian gate at Zinfandel is not working. It remains locked after using key card. Please check.
Thank you.
| Completed |
| January 9, 2023 | Gates | Latour pedestrian gate malfunctioning, key cards not working. Multiple people have tried
| Completed |
| January 12, 2023 | Gates | St Julien /Vehicle entrance gate stuck open
St Julien Pedestrian gate does not lock. When in locked positon a slight push down on handle will open gate
| Completed |