| July 27, 2024 | Landscape | The recent addition of rocks and boulders to the landscape medians in front of 1101 Lafite Court resulted in the work crew breaking the water pipe which waters half of the landscaping on the 1101 Lafite Court side of the golf cart path. I immediately notified the HOA (Jayme Walls) and received a response that the mattewr would be attended to. Now, after several months much of the landscaping is dying or dead and the problem has not been addressed. Likewise, the automatic sprinkler system for this area has not worked for over 5 years, which has facilitated myself and the gardener for 1101 Lafite Court to manually turn on the irrigation system every week.
Dozens of plants have now died and numerous other plants are threatened. I can't imagine why this matter has not been fixed as I have been alerting Mr. Walls and other Trilogy employees for several years. My Neighbor Dennis Reynolds asked for me to advise of his dissatisfaction with the manner these repairs have been ignored. I am also notifying the property managers Nacny and Patrick Lewis of this most unfortunate situation. The landscape employee who previously checked on the sprinkler system was not fluent in english and stated that he did not know how to fix the control boxes, but true to your word he came out and looked at the boxes for a minute or two and shook his head and left.
| In-Progress |
| July 29, 2024 | Landscape | Broken sprinkler system at golf cart gate if front of 1100-1101 Lafite Court. Me. Reynolds gardener Carlos repaired the broken supply line pipe, however we need to have the sprinkler control box(s) repaired asap?
| In-Progress |
| July 30, 2024 | Landscape | Upper Miwok park irrigation for lawn is not working the lawn is dead in many areas. See photo. This is an on going problem that never seems to be addressed. I have seen other park areas in Trilogy that are looking great such as the Bocce park area (it looked poor for awhile) now looks good. Why is there no effort to work on upper Miwok ? Thank you
| In-Progress |
| July 31, 2024 | Landscape | This is an ongoing issue with many requests over the years. The bushes on the upper half of Trilogy Parkway going up to the clubhouse need to be trimmed. Each year the maintenance staff only trim half way up the parkway and stop (for no apparent reason). Due to this, the bushes are in very poor shape and don't even closely resemble the nice and full and healthy bushes on the lower half. You can see the actual point where maintenance has stopped. Three years ago myself and another neighbor met with HOA staff and gardeners and both assured me that this would be remedied by repairing damaged water lines, replacement of dead bushes, additional fertilizer to repair the damage, and annual topping to keep the bushes healthy. Three years and multiple requests later, the bushes are worse than ever. While the lower portion was recently topped and most likely fertilized as an annual task and look amazing, the gardeners stopped at the same place they always do and left the upper half alone. Please can you please treat the upper bushes on the parkway with the same care you treat the lower half. Not asking for anything extra, just the same level of care. Respectfully, Linda Tarantino
| Completed |
| August 4, 2024 | Landscape | At the out Miwok Gate there is a River Rock area between gate pillar and grass full spreading weeds.
Thanks Ken
| Completed |
| August 6, 2024 | Landscape | The sprinklers are lower Miwok park at running evening, morning, and even mid day. You can hardly use the park.
| In-Progress |
| August 6, 2024 | Landscape | The Trilogy sign at the top of Trilogy Pkwy is damaged. The word Trilogy is misaligned. The “T” is about to fall off. And. The “L” is upside down.
| In-Progress |
| May 6, 2026 | Landscape | Bordeaux needs maintenance. The trellis is in serious condition. It’s leaning and the posts need repair. The roses need to be trimmed and north slope requires some mowing and the bare spots replanted.
Thank you.
Robert: I have forwarded this report to HOA
| In-Progress |
| May 8, 2026 | Landscape | Water is running pretty quickly out of the drain pipe adjacent to the fountain at the entrance to trilogy parkway. I couldn’t take a photo since in was driving when I noticed it.
Robert: We were doing maintenance on the fountain. Thank you for reporting.
| Completed |
| May 11, 2026 | Landscape | The hedges on the west side going up Trilogy Parkway behind Sacred Mountain Lane need to be topped by at least 2-3 feet in order to ensure that they stay healthy and not woody. This is something that should be on the landscapers annual list of maintenance tasks in early spring.
| In-Progress |
| March 14, 2026 | Landscape | The concrete post has leaned to the extent the rail have fallen out. See attached photo showing how much it has tipped.
This is located at the end of Viognier ct.
Robert: I will forward to HOA office.
| In-Progress |
| March 19, 2026 | Landscape | This the property alongside 1874 Fiano. It is the common area property along Miwok. The sprinkler lines are uncovered and there is almost no top dressing.
This a second request!
Thanks
Ken
| In-Progress |
| March 30, 2026 | Landscape | 1) All the palms east(?) of the spa need attention.
2) On the same side of the parking lot, as you would exit, is a wooden fence that is bleached white. It needs some wood oil.
3) Actually, that entire edge of the parking area that borders above the rear of Healing Rock homes is very neglected. Plants are suffering. Need water and/or replanting.
Elsewhere ...
4) The space between the tennis courts and the former sales office has weeds that are knee-high or taller.
| In-Progress |
| May 1, 2026 | Gates | The Solera Street exit gate to Vineyards Parkway is stuck in the open position.
| Completed |
| March 17, 2026 | Gates | Approximately 9pm a large truck crashed through the Miwok entry gate and sped up Miwok. Gate is trashed!
Please fix. Police called.
Thank-you.
Robert: Thank you for your report. WE are currently handling the issue
| Completed |
| March 18, 2026 | Gates | The miwok entrance gate is broken. Looks like someone tried to break in or hit it with a car. But it is open and Bars on it are bent. It was dark when I saw it so I did not take a photo
Robert: Thank you for your report. WE are currently handling the issue
| Completed |
| March 25, 2026 | Gates | Vehicle entry gate stuck open, Latour gate
| Completed |
| May 7, 2026 | Gates | The Tuscany exit gate on Solera has been screeching day and night every time a car exits for about a week. It can be heard blocks away. I have reported this via phone and at the front desk half a dozen times with no action.
Robert: I will go and investigate. I have made a work order for this issue.
| In-Progress |
| March 7, 2026 | Gates | St Julien pedestrian gate is NOT latching when closed. Anyone can just push or pull it open
Robert: The parts has been ordered. ETA Weds 3/18
| Completed |
| May 5, 2026 | Gates | As you come from Fairview the shrubs behind the bushes in front of the Butterflr sign on the right are ALL dead and have needed to be replaced for months!
Also why are various entry gates like Miwok and St Julien half painted. Sometimes one gate is painted and the other no. Looks tacky
Robert: HOA has addressed this report.
| Completed |
| March 5, 2026 | Gates | Pedestrian gate at St Julien does not latch. Seems like the handle mechanism is stuck.
Robert: The parts has been ordered. ETA Weds 3/18
| Completed |
| April 9, 2026 | Gates | St Julien exit gate stuck open.
| Completed |
| April 10, 2026 | Gates | Sonoma out gate 1/2 stuck open
| Completed |
| April 15, 2026 | Gates | Having trouble with gate codes for both Solera and Andalucia. Our codes are not letting people in the gates and today I never got a ring on my phone.
| In-Progress |
| September 3, 2024 | Gates | Porto neighbors have asked me to request help with an outbound gate issue. Unlike other Trilogy at the Vineyards villages, Porto's exit gate does not open when small vehicles like motorcycles, e-bicycles, bicycles and golf carts approach to exit. We need a way to get the gate open. (Walking through the pedestrian gate is unsafe and awkward. Our gate fobs are of no use inside the village.)
| Completed |