Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 326 - 350 of 612

 Reported Location Issue Status
January 31, 2025Landscape

Over two years ago the HOA was going to reapply bark to the common area around the upper and lower Miwok Park. That was delayed because of the PG&E project. I have a view fence that overlooks the upper park, and the space between the fence and the grass is constantly growing weeds. Terra Care sprays some of those weeds maybe once or twice a year. When will the promised bark be reapplied? I see that it was done near the clubhouse. I pay a lot in HOA fees to be ignored for many years. This is marked as completed, but the only bark that is left, and that is very little, is from the original bark that was put down many years ago. Thank you.

In-Progress
July 17, 2022Landscape

Over one year ago the HOA was going to reapply bark to the common area around the upper and lower Miwok Park. That was delayed because of the PG&E project. Is that still on hold or will that be completed sometime in the near future? I have a view fence that overlooks the upper park, and the space between the fence and the grass is great for growing weeds. Terra Care sprays some of those weeds maybe once or twice a year. They do not spray the spurge which is a prolific spreader of seeds. I have been weeding the area behind my fence about every two weeks. New bark won't solve the problem completely, but it would help.

There is also a watering issue near Chianti on the upper park. There is a large area that is dry because it is not getting water from a sprinkler. Near that area between the grass and Chianti there is constant water runoff into the dirt, (that should be covered with bark) causing the area to puddle with water and be very muddy. This poses a slip hazard for people that leave the trail and take a short cut over to Chianti. It is also an attraction for wasps. Thank you for your response.

Completed
January 18, 2023Club

Outside of the spa area is a small sitting area with 2 double seats and 2 tables. The cement in that area has a large stain of spilt food or drink or something that has been there a long time. Can the area be hosed off? The spa itself is immaculate, but this area looks terrible and is the first thing you see when coming to the spa. Thank you so much.

Completed
April 5, 2023Club

Outside main entrance to event center canopy.
I believe 7 or the 8 lights are burned out. Very Dark Safety Issue?

Completed
July 29, 2024Club

Outside mailroom door has not been latching completely on its own for the last few days.

Completed
October 2, 2024Villages

Our exit gate in Rhone is off the hinges and needs emergency attention

Completed
July 5, 2021Club

Only one shower in the men's locker room is operational. One already has an out-of-order sign, but another (the one on the right) has no hot water. Also thanks for getting the swimsuit spinner working!

Completed
June 13, 2024Gates

Ongoing issues with Viognier pedestrian gate. Maintenance report filed several times in the past 14 months.

1. The gate has a reversed strike plate and elevated screws. The elevated screws sometimes block the gate from closing or make it hard or impossible to open. This is/has been part of the ongoing gate sticking open or not opening problem.
2. Additionally and with more impact - in the afternoon after the sun hits the metal fence, the framing of the gate expands. When it expands the top of the gate is blocked from both opening and closing by the metal fence. If you want to observe the problem come out in the late afternoon. It will not be in evidence in the A.M.
3. The problem is once the gate is opened in the afternoon, it will remain open until it cools off, then it closes on its own. Meanwhile the gate does not provide a security-related function as it stay open until late P.M..

Completed
June 3, 2024Landscape

One of the two newly planted young purple flowering trees at Miwok Park needs to be re-secured at its support pole. It has broken loose from the top tie and bending over. If not secured, the tree will not grow straight. I noticed this driving by and did not stop to take a photo.

In-Progress
March 26, 2023Club

One of the pool tables was damaged when it was moved to make room for chairs to view a football play-off game over a month ago. It has not been repaired.

1. Safety concern: During this move one of the pool table legs cracked off and was partially replaced, and even though the table is level the separation is visibly still there. If someone playing pool were to put their weight (like sitting on the edge as is commonly done) on that end to make a shot the leg could further separate and the table could even collapse.
2. The pool table felt has been altered as a result. There are places where the felt is now loose fitting on the slate and as a result it alters the path of a ball traveling over the area.
3. The leather netting inside the pockets of one pocket on each table has holes in it where balls often get stuck, and sometime slide through. They need to be replaced.
4. There is no noticeable maintenance in the recreation room. For example the pool chalk has been used up and has not been replaced. Some of the players have donated their own chalk so that there is some working chalk in the pool area.
5. Many of the cue sticks are warped or have damaged tips and have for some time.

In-Progress
April 17, 2023Pool

One of the lane separators in the indoor pool is broken. The small metal hook at the "deep end" came off of the steel cable. It just needs a tiny cable clamp to reattach it. BTW, at the "shallow end", the apparatus to tighten and loosen the lane separator is frozen and has been for a long time. As a result, when the lane separator is removed, it's necessary to rotate and loosen the eyelet that screws into the side of the pool -- probably not a good long-term solution. The same apparatus on the other two late separators works well.

Completed
August 30, 2023Pool

One of the lane separators in the indoor pool is broken again. The second time this year. It seems to happen when the water aerobics class takes it down to hold their class. Now it has been sitting on the deck for several weeks. What is the status of this?

Completed
June 4, 2021Villages

One of the irrigation sprinkler heads appears to be damaged and spraying extra water when the sprinkler is on. It's in Bordeaux Park near the covered benches ... the one right that's just east of the covered benches. I observed this at around 6:30am on Friday 6/4.

Completed
August 31, 2023Villages

One of the cypress trees is falling to the side. Upon entry to the Rhone gate on the left corner.

Completed
September 16, 2023Vineyards

One major several smaller water leaks..
1. near the top of the hill parallel to Trilogy Pkwy hose disconnected below 130.
2. leak below 120.

Two minor leaks behind Frascati between 30-70.

Completed
March 27, 2023Gates

Once again the Sonoma exit gate has remained open for several days. This is unacceptable. We all know about the recent burglaries and, although Trilogy is not a completely secured community, Blue Star should be working on making it more secure, not less.
Please don’t give your pat answer, “ We’re working on it.” How about a firm date when the problem will be resolved.

Completed
August 10, 2023Vineyards

Once again I am reporting the vineyard water issue. The water was flowing like an open fire hydrant for about 2 hours on Monday above my home at 1803 Moscato Place, i have a video if you need to see where the problem is. I have reported this problem several times, it is not a small leak it is thousands of gallons of water and I am sure we are going to get another raise in our HOA fees due to the increased use of water which is not fair if i have been reporting this for weeks!

Completed
July 25, 2021Tennis / Pickleball Court

On the tennis/pickleball shed, the battery powered lock blinks red when opening. That likely means the batteries need replacing.

Completed
September 18, 2024Tennis / Pickleball Court

On the Pickleball courts there is a burnt bulb in one of the night flood lights. The one next to court 4 towards the center of the courts.
This issue prevents play on court 4 after dark.
Please correct as soon as possible.

In-Progress
August 14, 2024Tennis / Pickleball Court

On the gate, near pickleball court #4, one part of the gate latch (the part attached to the gate) is loose. That part has only one screw (it has been that way for a long time), and that screw is now partially stripped and cannot be fully tightened.

Completed
May 4, 2021Tennis / Pickleball Court

On one of the benches between pickleball and tennis courts there is a bolt missing on the seat. So the seat falls through. We turned it upside down on the grass.

Completed
July 21, 2024Landscape

On July 4, I asked for landscape maintenance and I see it is listed as "In progress". Absolutely nothing has changed in the large areas of dry and dead grass. The sprinklers are coming on with a foot and a half coverage which doesn't begin to cover the dry areas. How much do we have to lose before someone actually comes to see the lack of water pressure for the grass at the North end of Miwok Park?

In-Progress
June 14, 2023Landscape

On July 17, 2022, I requested that bark be refreshed along the view fences for homes along Fiano Lane. This still has not been done, and I am getting a significant amount of spurge (low growing weed) in that area. On rare occasion Terra Care sprays the weeds that are 12 inches tall, but does nothing for the low growing spurge. I am tired of hand weeding. With permission, I will be happy to spray the weeds myself. Hand weeding has become overwhelming. Please address this issue soon.

Completed
May 9, 2022Landscape

Oak tree in common area behind 1960 /1962 Barbaresco needs to be pruned. It has several low hanging branches.
Thank you.

Completed
July 11, 2023Villages

Numerous deliveries indicate my gate code (4166) is not working at the Bordeaux gate where we live.

Completed
 Reported Location Issue Status

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