| March 14, 2026 | Landscape | The concrete post has leaned to the extent the rail have fallen out. See attached photo showing how much it has tipped.
This is located at the end of Viognier ct.
Robert: I will forward to HOA office.
| In-Progress |
| June 12, 2026 | Villages | The concrete fence next to our house fell.
I have sent previous messages concerning this issue but could not attach a photo, so now here is the photo of the problem.
Location: Viognier Ct
Robert: I have forwarded this request to HOA office.I spoke with the HOA office and was told to repair the fence via Facilities Dept. The concrete rail needs to be cut and refitted. The concrete post has started to lean. I have created a work order.
| In-Progress |
| June 10, 2026 | Landscape | The Concrete fence at the end of Viognier Ct has fallen down. I have submitted this request earlier and have had no response.
I have tried to attach a photo but the MTL site rejects it because th file is too large.
Please advise.
| In-Progress |
| September 15, 2022 | Gates | The city park between Bourdeaux and Toscany is now open. However, the gate allowing access to the Bourdeaux pathway is locked creating a safety issue and blocking walkers from using the pathway. If this is an HOA issue, please have the lock removed as soon as possible.
I look forward to your response.
Thank you
- Response from VAMC - Thank you for your report. Shea Homes and the City are working on getting this gate lock working properly so that VAMC residents can access the park from the trail. JW
| Completed |
| December 28, 2021 | Club | The circle around the fountain at the club.
The trees around the circle have up light landscape lighting a lot of these are burned out.
Can you someone check them?
Thanks
Ken
| Completed |
| December 18, 2023 | Gates | The Christmas lights on the Solera entry gate into Tuscany are out of order.
| Completed |
| June 2, 2025 | Landscape | The Chef's Garden team will be planting the new herbs in the raised garden beds behind the club and the pumpkin patch beside the garden beds this week. Can you please turn on the water to both areas and do any repairs needed to ensure the water is adequate?
Thanks so much!
| Completed |
| January 4, 2023 | Vineyards | The cement v ditch on the other side of my back fence is in bad shape from the recent rains. heavy rain water has gouged it out between the ditch and the service road. I am concerned about further rains collapsing the cement v ditch. an emergencie stop gap would just take a couple of sand bags to divert the water (like was done to my neighbors ditch) immediately after my fence ends.
I have pictures to illustrate that I could send from my I phone if you need
Thanks
Terry Weisbrich
| Completed |
| February 8, 2026 | Club | The ceiling fans in the gym are rotating at various speeds (some slow, some fast), even though the selector on the wall is set to “fans hi.” In addition, one fan is not working at all. Thank you.
Robert: The Programming tech had a family emergency on the 4th the day before our appointment. we are waiting for a new date and time for the programmers return.
| Completed |
| March 3, 2026 | Club | The caution tape on the sidewalk on Trilogy Parkway opposite the Porto gate is again peeling even thought it was repaired a week or so ago.
Robert: We will re-apply. Sprinklers are wetting the area.
| Completed |
| November 14, 2025 | Gates | The card reader on the man gate at Solera Street is not reading the cards. The light turns green but the lock does not release. This same gate is not automatically closing.
| In-Progress |
| June 18, 2020 | Gates | The car gate and pedestrian gate at Solera were not working this morning.
| Completed |
| October 20, 2026 | Villages | The canal between Rieslig Circle and Barbaresco in Firenze village has many leaves and mud (from a previous irrigation leak). With rain expected soon, we are requesting that the debris be removed.
I sent a note earlier without pictures. We now have pictures attached. I hope this helps.
Thank you
| In-Progress |
| May 23, 2025 | Gates | The call box at the Solera gate is not accepting access codes and only gives a busy signal when dialing a member's phone number.
| Completed |
| August 4, 2026 | Club | The bottle-fill function on the gym drinking fountain has been broken since May.
I submitted a written report at the gym in May, and the maintenance sheet stated that parts were ordered on May 29. Since then, I have requested updates on that sheet several times, but none have been provided.
Yesterday, I spoke with Pria at the concierge desk. She checked the records and found that the repair had been reported as completed in May. That information is incorrect. The bottle filler was not fixed and still does not work.
Facilities has reset the unit more than once. Each time, it worked only once or twice and had stopped working again by the following day. Clearly, resetting it is not a repair.
Please have Facilities correct the inaccurate record, determine what repair or replacement is actually required, and provide a specific status update and expected completion date. After more than two months, this should not remain unresolved without any explanation.
Thanks. Hi Frank, we had two companies look at this without any luck. we will be purchasing a new unit shortly. we apologize for the inconvenience and thank you for your patience.
| Completed |
| July 30, 2023 | Pool | The blue fabric pool chairs are filthy. When will they be cleaned please?
| Completed |
| May 6, 2025 | Gates | The Barossa pedestrian gate across from the bocce courts is broken again.
| Completed |
| December 7, 2024 | Gates | The backlight for one of the large Trilogy entrance signs (on the left/South side) at Vineyards Parkway/John Muir Parkway is burnt out and has been for a few months. Thank you.
- 12.12.24 Call to DPW - Work order placed with
Parks and Rec.
- 12.17.24 Call to Parks & Rec: Work order is active
and ETA is 2 to 3 more weeks to replace the
backlight
- 02.27.25 After many emails with the City, they will be making repairs to the backlights for this sign, I'll say in a few more weeks, but it could be as soon as tomorrow. They have thanked us for our patience and ultimately they will get this fixed. Thank you!
| In-Progress |
| June 13, 2023 | Club | The air conditioning in the card rooms is still not functioning. It has been 3 weeks and still no remedy. Luckily, it has been a cool June.
| Completed |
| August 17, 2026 | Club | The ADA restroom in the Clubhouse ladies room needs some facilities attention. The lighting is low light, ie darker. I think the light is burning out or something. The toilet keeps running longer than usual when we flush it. I finallly got it to stop running by jiggling the flush nob. The door to enter is warped and requires the full force of my body to open it. I helped a person open it to get in and waited til she was finished to let her out.
May want to check
| Completed |
| October 17, 2026 | Pool | The accordion doors in the swimming pool building need critical fixing and adjustment.
See attached picture
The hinge screws need to be tightened up and are significantly loose. Very easy to do but don’t overstrip. Some screws are missing and will need to be replaced. This are suspended roller doors require sound connection.
Also, the elevation of these doors need to be adjusted up by the top vertical pin to keep it from hitting the bottom of the floor, which prevents it from sliding. The top suspension roller has a vertical adjustment screw. has a safety pin you pull down and then turn the pin to raise the elevation of doors to provide bottom threshold clearance.
In addition, the lower tracks need to be cleaned out out of debris
These are still very good doors and will function quite well once they’re readjusted
See picture
| In-Progress |
| August 8, 2023 | Vineyards | The access gate from the Montepulciano vineyard to Viogner Court is broken. Unable to open gate from either side. Acts like the lock mechanism is broken.
| Completed |
| February 26, 2022 | Club | The abdominal crunch machine in the gym is very squeaky. Other than this being annoying, it may mean it needs servicing. Just an FYI.
| Completed |
| November 8, 2023 | Gates | The 3 pillars supporting the Miwok gates are stained and the middle one has a damaged cap. This was first reported as an open forum comment for the June 13th HOA meeting and nothing was corrected. It was reported on MTL as a Maintenance Issue Report on September 14th and still has not been fixed nor did I even receive a reply that the report was received. When can we expect to have this taken care of?
| In-Progress |
| September 14, 2023 | Gates | The 3 pillars supporting the gates at the Miwok entrance are all spotted/stained with something brown. And the cap on the middle pillar was damaged. Any opportunity for cleaning or painting these? This was first reported on June 12th as anopen forum comment.
| Completed |