| July 9, 2024 | Villages | I am reporting this again because it has been "in progress" since June 13! What is the status?
Ongoing safety, security and mechanical defect with Viognier pedestrian gate. Maintenance report filed several times in the past 14 months. Problem not fixed.
1. The gate has a reversed strike plate and elevated screws. The strike plate blocks the gate from closing or makes it hard or impossible to open. This is/has been part of the ongoing gate sticking open or not opening problem going back to early 2023.
2. It is especially prominent in the afternoon after the sun hits the metal fence, the framing around the gate expands. When it expands the strike plate blocks the gate from both opening and closing. If you want to observe the problem come out in the late afternoon. It will not be in evidence in the A.M.
3. The security and safety problem exists because once the gate is opened in the afternoon, it will remain open until it cools off, then it sometimes closes on its own sometimes not at all..
Please address this ASAP! Can someone give me a progress report please?
| Completed |
| July 9, 2024 | Club | Need more cue chalk for pool table area.
ALSO: what is status of maintenance report regarding broken crutch (bridge) in pol area?
| Completed |
| July 15, 2024 | Gates | Latour veh exit gate acting up. Left gate will open about a 1/4, then right gate will open 1/2. Then freeze. Cars approaching cannot activate. Several minutes later gates will close. Happened several times since Friday.
| Completed |
| July 15, 2024 | Landscape | Leaking irrigation pipe along path in upper MiWok park.
| Completed |
| July 20, 2024 | Club | Batteries in clock at indoor lap pool need to be changed - clock running slow.
| Completed |
| July 27, 2024 | Club | What's happening in the ladies locker room - the floor is dirty?? wearing out?? Not sure what has happened. Thank-you.
| Completed |
| July 27, 2024 | Club | Women’s locker room floor was filthy as of 7:30am this morning. Almost looks like there was something wrong with the floor cleaner.
| Completed |
| July 28, 2024 | Gates | Miwok exit gate not closing. Beeping!
| Completed |
| July 29, 2024 | Club | Outside mailroom door has not been latching completely on its own for the last few days.
| Completed |
| July 31, 2024 | Landscape | This is an ongoing issue with many requests over the years. The bushes on the upper half of Trilogy Parkway going up to the clubhouse need to be trimmed. Each year the maintenance staff only trim half way up the parkway and stop (for no apparent reason). Due to this, the bushes are in very poor shape and don't even closely resemble the nice and full and healthy bushes on the lower half. You can see the actual point where maintenance has stopped. Three years ago myself and another neighbor met with HOA staff and gardeners and both assured me that this would be remedied by repairing damaged water lines, replacement of dead bushes, additional fertilizer to repair the damage, and annual topping to keep the bushes healthy. Three years and multiple requests later, the bushes are worse than ever. While the lower portion was recently topped and most likely fertilized as an annual task and look amazing, the gardeners stopped at the same place they always do and left the upper half alone. Please can you please treat the upper bushes on the parkway with the same care you treat the lower half. Not asking for anything extra, just the same level of care. Respectfully, Linda Tarantino
| Completed |
| August 2, 2024 | Gates | 9am on Friday 8/2 I couldn’t get out of the Latour gate. Used the St Emilion gate
| Completed |
| August 4, 2024 | Gates | Latour exit gates having issues again
| Completed |
| August 4, 2024 | Landscape | At the out Miwok Gate there is a River Rock area between gate pillar and grass full spreading weeds.
Thanks Ken
| Completed |
| August 12, 2024 | Gates | I understand that you are working to repair the Latour gates. Just an FYI that the Latour entrance gate remains open. See photo below. Thank you for your continued attention to the operation of Bordeaux gates.
| Completed |
| August 12, 2024 | Gates | I understand that you are working to repair the Latour gates. Just an FYI that the Latour entrance gate remains open. See photo below. Thank you for your continued attention to the operation of Bordeaux gates.
I was unable to submit the photo
| Completed |
| August 14, 2024 | Tennis / Pickleball Court | On the gate, near pickleball court #4, one part of the gate latch (the part attached to the gate) is loose. That part has only one screw (it has been that way for a long time), and that screw is now partially stripped and cannot be fully tightened.
| Completed |
| August 17, 2024 | Gates | There is a problem with the right hand side gate mechanism for the Zinfandel Entrance gate. Earlier today I heard a banging noise when the gate opened. When I went back to look at the gate the top cover of the motor mechanism is damage. As I watched the gate open, just about when the right hand side gate is fully opened, the mechanism makes a noise and the top part of the unit pops up. Seems something in the mechanism is not working properly and cause the internals to poke through the cover.
| Completed |
| August 28, 2024 | Club | The TV’s on the recumbent bikes are, once again, not working. 2 of the bikes get a few channels & the other one gets a few more. How long do we have to wait for functioning equipment ? This is beyond reasonable time allowed to have this ongoing problem resolved. It’s been ongoing for a year.
The cost of new recumbent bikes is a fraction of what you want to invest in “the kitchen”. Replace the darn bikes already.
| Completed |
| September 3, 2024 | Gates | Porto neighbors have asked me to request help with an outbound gate issue. Unlike other Trilogy at the Vineyards villages, Porto's exit gate does not open when small vehicles like motorcycles, e-bicycles, bicycles and golf carts approach to exit. We need a way to get the gate open. (Walking through the pedestrian gate is unsafe and awkward. Our gate fobs are of no use inside the village.)
| Completed |
| September 12, 2024 | Landscape | I called the concierge desk to advise of this also since it is time-sensitive. There is a broken sprinkler head or line in the landscaping area of the Miwok gate as you're entering Trilogy that is shooting out water right now.
| Completed |
| September 13, 2024 | Club | The water large valve and standpipe is leaking. It is next to the sidewalk between the parking lot next to the kitchen.
| Completed |
| September 16, 2024 | Vineyards | Two water lines have come uncoupled in the vineyards located between Trilogy Parkway and Moscato Place. Both broken lines were gushing water until I stopped the flow of each one.
Uncoupled water line #1) Feeder water line located on the end of a vineyard row approximately 10 yards up the gravel maintenance road that branches off from Trilogy Parkway. I temporarily stopped the flow of water by folding the end of the line on itself and securing it with wire.
Uncoupled water line #2) Same vineyard but the ruptured water line is at the end of a vineyard row on top of the hill (west of Moscato Place) just off the maintenance gravel road. Same fix.
| Completed |
| September 17, 2024 | Landscape | Weeds are looking terrible at the back of Solera Street.
My husband and I have already cleared the fire lane between our house and the Neighbors house, which I feel we should have to do but have waited so long for it to be done.. these weeds make the place look, unkempt, and scruffy!
Could you please send out somebody asap!
Thank you!
| Completed |
| September 17, 2024 | Club | All the olive tree light are out from California Trail to the Bell Tower in the Median. Main Fountain Lights in the Circle are out.
Thanks
Ken
| Completed |
| September 17, 2024 | Club | Mailroom outside door not fully latching again. First reported in July.
| Completed |