| September 12, 2024 | Landscape | I called the concierge desk to advise of this also since it is time-sensitive. There is a broken sprinkler head or line in the landscaping area of the Miwok gate as you're entering Trilogy that is shooting out water right now.
| Completed |
| September 15, 2024 | Landscape | Just noticed this morning that the sprinkler line at the north end of Miwok Park is not working correctly AGAIN. It is the line that waters at 10:50 am daily. There is a small amount of water coming out of each sprinkler, maybe 18 to 24 inches max. The grass is not suffering yet, but it will be dead again as in August if not repaired soon. Thank you!
| In-Progress |
| September 17, 2024 | Landscape | Weeds are looking terrible at the back of Solera Street.
My husband and I have already cleared the fire lane between our house and the Neighbors house, which I feel we should have to do but have waited so long for it to be done.. these weeds make the place look, unkempt, and scruffy!
Could you please send out somebody asap!
Thank you!
| Completed |
| October 26, 2024 | Landscape | Upper Miwok Park: Two dripper sprinklers near the big oak tree are broken. They are shooting water into the air up to 6 feet away.
| Completed |
| October 26, 2024 | Landscape | Upper Miwok Park trail: Behind the big rocks along the walking trail in front of the giant Oak tree there are two dripper sprinkler tubes that are shooting water up into the air and landing about 6 feet from the tube. I took photos, but I'm not being allowed to download them to this site (message says the file is too big).
| In-Progress |
| November 19, 2024 | Landscape | The parkway artificial grass in front of 1629 Zinfandel is badly damaged. It appears to have been scorched/burned by something extremely hot. The turf is melted.
| In-Progress |
| January 30, 2025 | Landscape | I noticed recently that the bushes were trimmed on the Miwok Park Trail near Chianti Ln. and thank you for that. There are common area bushes that adjoin our bushes on Chianti Ln. and we try to keep our property trimmed, but it seems that this common area is always overlooked and I have to ask for them to be trimmed. So, I am asking for the 5 bushes that adjoin ours be trimmed to the same height of what is on our property. Thank you!
| In-Progress |
| January 31, 2025 | Landscape | Over two years ago the HOA was going to reapply bark to the common area around the upper and lower Miwok Park. That was delayed because of the PG&E project. I have a view fence that overlooks the upper park, and the space between the fence and the grass is constantly growing weeds. Terra Care sprays some of those weeds maybe once or twice a year. When will the promised bark be reapplied? I see that it was done near the clubhouse. I pay a lot in HOA fees to be ignored for many years. This is marked as completed, but the only bark that is left, and that is very little, is from the original bark that was put down many years ago. Thank you.
| In-Progress |
| March 21, 2025 | Landscape | Trilogy Parkway and Vineyards Parkway. Entrance on Trilogy Parkway by Monument Sign There is a water/sprinkler leak. It has been leaking for some time.
Thanks
Ken
| In-Progress |
| September 3, 2024 | Gates | Porto neighbors have asked me to request help with an outbound gate issue. Unlike other Trilogy at the Vineyards villages, Porto's exit gate does not open when small vehicles like motorcycles, e-bicycles, bicycles and golf carts approach to exit. We need a way to get the gate open. (Walking through the pedestrian gate is unsafe and awkward. Our gate fobs are of no use inside the village.)
| Completed |
| September 19, 2024 | Gates | Porto gate not rtesponding to codes or transponders.
| Completed |
| September 23, 2024 | Gates | The gate going out of Trilogy on Zinfandel is not working correctly. Only half of it opens and you can get through, but it is tight. That side of the gate has been working very slowly.
| Completed |
| September 25, 2024 | Gates | Right side of Latour gate has been in the open position multiple times when we try yo leave but when we drive up it opens fully for us to exit so we haven't reported anything. Today, however, John tried to leave after lunch to go back to work & he couldn't get out of Latour gate, had to back up & drive to St. Julien gate to leave. I didn't see that issue recently reported. Any idea when our Latour gate will be working like it is supposed to?
| Completed |
| October 7, 2024 | Gates | Latour entry gates stuck open
| In-Progress |
| October 8, 2024 | Gates | Around 9pm, right-side Latour gate was stuck open again until a car left and somehow the gate closed "properly"
| In-Progress |
| October 9, 2024 | Gates | The pedestrian gate that allows access from the Montepulciano Vineyard into Bordeaux at Barsac Court is not working. Entering the code does not unlock the gate.
| Completed |
| October 20, 2024 | Gates | Porto gate is broken. Won't close.
| Completed |
| October 22, 2024 | Gates | porto gate broken. Stays open will not close!
| Completed |
| November 4, 2024 | Gates | Miwok gates not working. Beeping loudly! Entrance side is half open. Large vehicles cannot get in, i.e. emergency vehicles! Exit side stuck open.
| In-Progress |
| November 16, 2024 | Gates | Latour pedestrian gate not closing properly. Has to be pulled shut every time.
| In-Progress |
| November 18, 2024 | Gates | Latour vehicle entry gates stuck open.... Sorry
| Completed |
| November 19, 2024 | Gates | The Zinfandel security gate (exit) has been stuck in the open position for several days.
| In-Progress |
| December 7, 2024 | Gates | The backlight for one of the large Trilogy entrance signs (on the left/South side) at Vineyards Parkway/John Muir Parkway is burnt out and has been for a few months. Thank you.
- 12.12.24 Call to DPW - Work order placed with
Parks and Rec.
- 12.17.24 Call to Parks & Rec: Work order is active
and ETA is 2 to 3 more weeks to replace the
backlight
- 02.27.25 After many emails with the City, they will be making repairs to the backlights for this sign, I'll say in a few more weeks, but it could be as soon as tomorrow. They have thanked us for our patience and ultimately they will get this fixed. Thank you!
| In-Progress |
| December 30, 2024 | Gates | Latour entry gates are locked in the open position
12.30.24 - Gate is closed as of 1:34:08pm. Thank you for letting us know.
| Completed |
| December 31, 2024 | Gates | The pedestrian gate access at the Solera Gate in Tuscany does not work - hasn't worked for a while and many others have this issue as well. (I haven't tried it today - in case this was something you've alread fixed).
Thanks,
Donna
12.31.24 Thank you for reporting this. The card reader failed and a new unit has been ordered. ETA for part to arrive and be installed is this Friday.
| Completed |