| March 2, 2026 | Wine Barn | The string lights around the park at the wine barn were on at noon today.
Robert: We are having an issue with the controller work order for tomorrow.
| Completed |
| April 10, 2026 | Gates | Sonoma out gate 1/2 stuck open
| Completed |
| April 9, 2026 | Gates | St Julien exit gate stuck open.
| Completed |
| April 5, 2026 | Club | The digital readout on the shoulder press is not working. Thank you.
Robert: The unit was unplugged.
| Completed |
| April 4, 2026 | Pool | Pool and jacuzzi could use some cleaning. There’s debris in both that should be removed, especially before Easter as the weather will be warmer and there’s likely to be families here using the facilities.
Thank you!
Robert: The pool sweeper broke and a new one was ordered.
| Completed |
| April 1, 2026 | Wine Barn | The door knob on the door of the Olive Club storage area on the outside of the wine barn has fallen off and both sides are loose. The secondary lock has also become very tight and hard to lock due to warping. Both issues are in need of repair for security of our items and ability to access.
Thanks!
Robert: Thank you for reporting. I will create a work order and inspect today 04/02
| Completed |
| March 31, 2026 | Villages | Someone has written "Amazon" and the access code in a sharpie marker on the keypad at the entrance to the Sonoma Village. This now allows anyone to enter beyond the gates. It needs to be erased.
| Completed |
| March 29, 2026 | Wine Barn | Wine Barn BBQ, layered in rat/mice poop! Actually very unhealthy for any bbq activities until thoroughly cleaned.
Robert: I have created a work order to have the bque island cleaned and sanitized.
Update: This work order has been completed.
| Completed |
| March 25, 2026 | Gates | Vehicle entry gate stuck open, Latour gate
| Completed |
| March 25, 2026 | Vineyards | Broken vineyard water line
At end of briones gate behind latour ave
Robert: This has been reported to the HOA office.
| Completed |
| March 23, 2026 | Vineyards | Big water leak vineyard behind Frascati this morning. Only got a pic from the gentle slope downhill towards Zinfandel. You should be able to find it when you look at the house at the bottom.
Robert: Report has been forwarded to HOA office.
| Completed |
| March 20, 2026 | Villages | Entrance man gate into Bordeaux on Saint Julian,
The post that has the locking mechanism on it stucco Anchorage is failing and posts wiggling
New stucco wall anchorages need to be installed.
Robert: New mounts has been ordered and repair set for Sunday 29th
| Completed |
| March 19, 2026 | Pool | Someone needs to clean the cobwebs and treat for spiders in the lap pool building, especially along the bottom of the wall adjacent to the outdoor patio area. I found a black widow spider in a web there this afternoon.
| Completed |
| March 18, 2026 | Gates | The miwok entrance gate is broken. Looks like someone tried to break in or hit it with a car. But it is open and Bars on it are bent. It was dark when I saw it so I did not take a photo
Robert: Thank you for your report. WE are currently handling the issue
| Completed |
| March 5, 2026 | Wine Barn | Event: Olive Club St. Patrick's Day Celebration
Where: WINE BARN
When: March 12, 2026, 4:00 - 6:00 p.m.
What: Request 3-4 additional trash cans placed outside the wine barn day of event by no later than 2:30 p.m..
Event starts at 3:00 p.m. Pick up cans after 6:00 p.m.
| Completed |
| March 2, 2026 | Wine Barn | At noon today all the string lights surrounding the wine barn park were on. Why?
| Completed |
| March 3, 2026 | Club | Can the upper shades in the gym be closed during the early morning hours please? Or if they are not working, can they manually be closed? The sunlight is literally blinding and with people’s varying compromised vision/eye health issues, this is a real problem. Thank you.
Robert: The wall controller is having a bit of an issue. I will make it my task to go in the morning and lower daily, until corrected.
| Completed |
| March 3, 2026 | Wine Barn | I called Feb. 25 and left a message with facilities about the lights on the Wine Barn being left on 24/7 for days. I was very thankful that someone went there to turn them off within 3 hours of my report. Unfortunately, I had to call again on Feb. 27 as they were back on again. I'm not sure that anyone showed up then or not. As of Mar. 2 they were on and they are still on today, Mar. 3.
Robert:
This issue has been corrected.
| Completed |
| March 17, 2026 | Gates | Approximately 9pm a large truck crashed through the Miwok entry gate and sped up Miwok. Gate is trashed!
Please fix. Police called.
Thank-you.
Robert: Thank you for your report. WE are currently handling the issue
| Completed |
| March 3, 2026 | Club | The caution tape on the sidewalk on Trilogy Parkway opposite the Porto gate is again peeling even thought it was repaired a week or so ago.
Robert: We will re-apply. Sprinklers are wetting the area.
| Completed |
| March 5, 2026 | Gates | Pedestrian gate at St Julien does not latch. Seems like the handle mechanism is stuck.
Robert: The parts has been ordered. ETA Weds 3/18
| Completed |
| March 7, 2026 | Gates | St Julien pedestrian gate is NOT latching when closed. Anyone can just push or pull it open
Robert: The parts has been ordered. ETA Weds 3/18
| Completed |
| March 13, 2026 | Villages | The man door entrance gate into Saint Julian, at Bordeaux does not lock
Robert: The parts has been ordered. ETA Weds 3/18
| Completed |
| September 3, 2024 | Gates | Porto neighbors have asked me to request help with an outbound gate issue. Unlike other Trilogy at the Vineyards villages, Porto's exit gate does not open when small vehicles like motorcycles, e-bicycles, bicycles and golf carts approach to exit. We need a way to get the gate open. (Walking through the pedestrian gate is unsafe and awkward. Our gate fobs are of no use inside the village.)
| Completed |
| September 12, 2024 | Landscape | I called the concierge desk to advise of this also since it is time-sensitive. There is a broken sprinkler head or line in the landscaping area of the Miwok gate as you're entering Trilogy that is shooting out water right now.
| Completed |