| April 27, 2026 | Club | The mail room door is not closing and locking. It appears to be binding on the threashold plate.
This is also a problem for nighttime security as the mailroom door will not be locked unless it is manually closed.
| Completed |
| March 31, 2026 | Villages | Someone has written "Amazon" and the access code in a sharpie marker on the keypad at the entrance to the Sonoma Village. This now allows anyone to enter beyond the gates. It needs to be erased.
| Completed |
| April 1, 2026 | Wine Barn | The door knob on the door of the Olive Club storage area on the outside of the wine barn has fallen off and both sides are loose. The secondary lock has also become very tight and hard to lock due to warping. Both issues are in need of repair for security of our items and ability to access.
Thanks!
Robert: Thank you for reporting. I will create a work order and inspect today 04/02
| Completed |
| April 4, 2026 | Pool | Pool and jacuzzi could use some cleaning. There’s debris in both that should be removed, especially before Easter as the weather will be warmer and there’s likely to be families here using the facilities.
Thank you!
Robert: The pool sweeper broke and a new one was ordered.
| Completed |
| April 5, 2026 | Club | The digital readout on the shoulder press is not working. Thank you.
Robert: The unit was unplugged.
| Completed |
| April 9, 2026 | Gates | St Julien exit gate stuck open.
| Completed |
| April 9, 2026 | Vineyards | There appears to be a water leak in the water lines in the vineyards behind the park and Solera Street. It is in the middle of the vineyards about halfway up.
Robert: This has been reported to the Vineyard caretakers
| Completed |
| April 10, 2026 | Gates | Sonoma out gate 1/2 stuck open
| Completed |
| April 15, 2026 | Club | Mailroom door not latching closed on it’s own.
| Completed |
| April 15, 2026 | Gates | Having trouble with gate codes for both Solera and Andalucia. Our codes are not letting people in the gates and today I never got a ring on my phone.
| Completed |
| April 19, 2026 | Pool | This is probably already on your list; the protective coverings to both the pool and sauna handrails need to be replaced. Thank you.
| Completed |
| April 19, 2026 | Pool | This is probably already on your list; the protective grip coverings for both the outdoor pool and hot tub need replacing. Thank you.
| Completed |
| April 22, 2026 | Pool | There is an army of ants in the women’s shower area crawling up the wall by the farthest shower.
| Completed |
| April 2, 2026 | Vineyards | Water sprinkler leak Miwok park area. Water line for vineyard irrigation
| Completed |
| May 1, 2026 | Club | The entry gate to the club from Vineyards Parkway does not close and does not accept the entry code.
Robert: A new closer has been installed
| Completed |
| May 1, 2026 | Gates | The Solera Street exit gate to Vineyards Parkway is stuck in the open position.
| Completed |
| May 1, 2026 | Pool | The music at the pool keeps looping to the same stuff over and over. When will this get fixed? Also - why is there caution tape around the pool? It would be nice if you communicated with the membership about your work and whether the pool area is open or not.
Robert: Dana has addressed this report
| Completed |
| May 5, 2026 | Gates | As you come from Fairview the shrubs behind the bushes in front of the Butterflr sign on the right are ALL dead and have needed to be replaced for months!
Also why are various entry gates like Miwok and St Julien half painted. Sometimes one gate is painted and the other no. Looks tacky
Robert: HOA has addressed this report.
| Completed |
| May 28, 2026 | Gates | The outbound Solera Street exit gate is not closing.
| Completed |
| May 26, 2026 | Club | The lighting in the first shower stall in the men’s locker room (the one furthest to the right; the one you first come upon) seems to be darker/dingier than the rest. I’m not really sure this is a problem, but we do have residents with compromised vision, so it may be for some. Thank you.
Robert: I have created a work order to get this repaired.
Robert: This has been fixed
| Completed |
| May 7, 2026 | Gates | The Tuscany exit gate on Solera has been screeching day and night every time a car exits for about a week. It can be heard blocks away. I have reported this via phone and at the front desk half a dozen times with no action.
Robert: I will go and investigate. I have made a work order for this issue.
| Completed |
| May 7, 2026 | Pool | Music by the pool is making everyone crazy. The playlist consists of 6 instrumentials on he continuous loop. sounds like music on hold.
how about some variety like in the spa or in the club?
Robert: The playlist has been updated.
| Completed |
| May 8, 2026 | Landscape | Water is running pretty quickly out of the drain pipe adjacent to the fountain at the entrance to trilogy parkway. I couldn’t take a photo since in was driving when I noticed it.
Robert: We were doing maintenance on the fountain. Thank you for reporting.
| Completed |
| May 23, 2026 | Gates | The pedestrian gate at Vineyards Pkwy/Zinfandel into Sonoma is locked and/or damaged somehow - as of this morning 5/23/26. Tried to use my card and it would not open. I entered through the car gate and tried to open the pedestrian gate on the "inside" and it still would not open.
| Completed |
| May 18, 2026 | Tennis / Pickleball Court | Canvas on top of the gazebo between the pickleball & tennis courts is torn and not fully secured.
| Completed |