Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 101 - 125 of 450

 Reported Location Issue Status
January 3, 2023Pool

HOT TUB JETS NOT WORKING

In-Progress
November 10, 2023Pool

hot tub temperature to low

In-Progress
April 24, 2020Landscape

I applaud your team for putting in the dog waster dispensers on Vineyard Parkway. I have seen several members picking up after their dogs. I noted for the last several days that there are no bags in the dispensers and when I walk, I see a lot of dog waste on the sidewalk, some already stepped in.....

Regards
Dave

July 2, 2021Pool

I have been hearing that there is an ant problem when renting the Cabanas. The ants will come out of nowhere and swarm your food. It is most unappetizing. We are renting a cabana on Monday, July 5th and on Saturday, July 10th. Please address this pest problem so the Cabanas can be enjoyed. Thank You!

Completed
February 28, 2024Club

I have notice for along time now that a lot of the lights around the club in the landscaping are on during the day. I was told once that its cheaper leave on 24hrs a day?!
With the cost of electricity I fine this hard to believe!
Thanks
Ken

In-Progress
February 15, 2023Club

I just wanted to thank you and the contractor who was here yesterday servicing the gym equipment. He was very thorough. Kudos to you for keeping the equipment safe.

Completed
July 17, 2022Landscape

I live at 1701 Zinfandel Drive. The HOA property that boarders my home (at the entrance to the pathway into the vineyard) is full of tall weeds growing in the bark between the street and the sidewalk. I tried to pull them out, but I cannot because they are full of stickers. This is the second time I've reported the issue. I don't see it on the list of existing requests.

Completed
June 22, 2022Villages

I live at 1966 Sacred Mountain Lane, due to construction at the models and empty lots, there is excessive dirt (mud) in the gutters in front of my house. I watch the construction staff clean up and wash down the street and gutters leaving a nice clean look; however, they wash this dirt down to my home leaving a mess in front of my house. Not sure what can be done to ensure this does not continue to happen or provide regular cleanup in front of our homes.

In-Progress
June 15, 2022Landscape

I live next to the Bordeaux Latour gate (1691 Gamay Lane) so the community wall is on 2 sides of my property. The side wall that is next call box and gate has 2 loose caps. By caps, I mean the white top has separated from the beige bricks. One of them is totally loose. My gardener showed me how he could totally raise it up off the brick below. Is suspect this may have happened when the trees were taken down during the re-landscaping of the area around the gate. That top is the 3rd one from center raised top. If you are looking from the new landscaping there are 3 new Italian cypress in the middle. Look 3 tops towards the gate. The other bad one is on the same wall but almost to the corner of Latour and Vineyards. There is a huge gap between the 2nd & 3rd top and it looks like the wall may be tilting? Maybe one of the old trees had a large root??

Completed
July 10, 2020Club

I noticed the lawn area as you enter the pool area is very dry due to lack of water. In fact the grass was crunchy it was so dry. Why is area of the lawn not getting watered. Just wondering, it was real nice prior.

February 22, 2024Club

I noticed the Trilogy pick up truck has a brake light out on the left side.

In-Progress
July 28, 2020Club

I noticed today that the grass on either side of the water feature leading to the reflecting pond is very dry. Obviously the water schedule needs to be adjusted.

September 3, 2022Villages

I received a report from a neighbor that for the past couple of days, the St. Julien exit gate has not been working correctly. Appreciate your help!

Completed
July 12, 2021Pool

I rented a cabana yesterday for my grandkids. They were spraying for ants while we were there, thank you. Also I noticed the quality of the Cabana has diminished. The chairs and furniture inside are worn out, the curtains on the sides and back are missing, the TV is gone and wires hanging out on all the Cabanas. Is this work in progress as well? Will there be some updates soon? Is it possible to add a ceiling fan as well? Thank you for listening.

Completed
December 17, 2023Gates

I ride my bicycle out the Sonoma gate 2 - 3 times per week. Up until about 2 weeks ago the gate would open automatically as I rode directly in front of the gate. Now it will not open at all. I would assume some type of sensor is either faulty or defective.

In-Progress
December 13, 2023Club

I saw an ant on the mats this morning back in the Northeast corner of the gym, in the floor workout area. Ants are not easy, but not fun when they crawl on you when you are stretching either.

In-Progress
March 18, 2024Vineyards

I saw on the Vineyard report that others were having mice issues as well, this year I have been having field mice coming into my home really often. I did have the Contra Costa Vector control come and do an inspection and there really isn't anything wrong with my home but he said that field mice tend to create a home inside your home instead of coming in and out like rats do 😛 My cat is doing a pretty good job of finding and killing them as they seem to be wise about not going into the traps but it definitely is an annoyance. I just thought that I would report that I also have been dealing with this issue and have not had the problem since I moved here until this winter.

In-Progress
March 3, 2020Club

I saw the techno gym service guy today and he informed me that the screen for the upright stationary bike to the left is dead. Since this bike is out of commission until it’s either fixed or replaced, can a sign be made stating something to that effect so that people are not wasting their time getting on it and trying to use it. Thanks.

Completed
April 6, 2023Vineyards

I see they’re finishing up the spraying today off the vineyards. I hope they can smooth out the trails they tore up with their tractor during the rain. Beer and little Syrah hills

- Message from VAMC - The walking trails and v-ditches will be addressed following the rains. - JW

Completed
November 17, 2023Club

I'm not sure how to report this, but this is the only mechanism that I know of for reporting anything.

The lids that are available for the tops of the coffee cups at the morning coffee service in the club are the wrong size for the cups. I only infrequently go up to the club for morning coffee, but the lid now always pops off my coffee cup and the hot coffee burns my hands. I have also seen this happen to others. I do not recall this happening last year. Can't something be done to correct this?

In-Progress
May 9, 2023Landscape

I’d like to report a damaged fence needing repair.
It’s at Bordeaux Park.
South east corner hillside. The fence is a wooden two rail fence from the park floor up the hillside (in/near the olive grove) to the back yards of the adjacent residences.
Tow rails are out of place needing repair.

Thank you,
Robert Damico
1621 Gamay Ln.

**** Response from HOA - This has been reported to the City to address as they confirmed it's their responsibility. Fence posts need to be reset in concrete. *******

In-Progress
December 8, 2021Club

If it hasn’t already been fixed, the clock in the gym is showing the incorrect time. Thank you.

Completed
August 25, 2023Club

In library room, two bulbs out, just over chess tables..
Requested front desk to contact maintenance 3 times
within last week….someone referred me to this sight…
Please change bulbs (“LOW HANGING FRIUT”)

In-Progress
July 24, 2023Gates

In Porto (Healing Rock Ct), Outbound gates have been wide open for days. (Inbound gate is unresponsive

Completed
April 15, 2023Gates

In the back right corner of Monte Rosa park (city park located between Bordeaux and Tuscany) there is a gate that allows access to and from the Montepulciano vineyard. The gate has a card key reader, but the gate opens without using an access key. Just yank on it an it opens. I recall months ago there was a cable lock on that gate preventing it from opening, but the cable lock is not there anymore. I see that Bordeaux residents are using that gate but I think it should have a lock to prevent non-residents from using it to enter the vineyards (and therefore enter Bordeaux without any restrictions). -

*****Message from VAMC - We are currently working with the City to get this working for our residents. We have locked this gate to close access off to the public. Once resolved, we will send out a mass email to our residents. - JW ****

Completed
 Reported Location Issue Status

LEARN ABOUT THE HOMES AT OUR COMMUNITY:

Call 800.685.6494  |  Join Our Interest List