January 8, 2020 | Gates | The groundcover on the mow strip on the left just inside the Miwok entrance gate is overflowing into the curb and is filled with weeds. It has been that way for months.
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April 1, 2024 | Club | The half of the lights on the mirrors in the women’s bathroom are out.
Also the cabinet door is falling off.
The women’s bathroom really needs a renovation.
The cabinets are all scuffed up also.
| In-Progress |
April 21, 2021 | Landscape | The heavy equipment vehicles ran over the plantings in the center of the driveways at the Solera gate. We are concerned that the irrigation in that area has been compromised.
| Completed |
June 7, 2022 | Landscape | The hedges on the lower end of Trilogy Parkway (on the right side heading up to the clubhouse) were cut back very nicely as usual every year, but for some reason the gardeners stop about half way up the street every year. This has been going on for many years causing our hedges to not fill in as nicely as the ones below. I would like to request that the upper hedges receive the same maintenance as the lower hedges. Anyone can see the difference and where the maintenance is lacking. Please cut them back as soon as can reasonably be done. And, in the future please provide the same maintenance as the lower hedges on the street receive without my requesting it. Thank You.
| Completed |
September 3, 2022 | Landscape | The hedges on Trilogy Parkway approximately 1/2 way up on the right hand side (as you are going up the parkway) need to be trimmed again. This has been an issue for several years and I am hoping we can have the hedges maintained and looking like the same hedges on the lower section of the Parkway. The only way this can happen is with consistent trimming the top of the hedges, proper irrigation and fertilizing on a regular basis.
| Completed |
July 18, 2023 | Landscape | The hedges on Trilogy Parkway approximately 1/2 way up the street on the right side (as you are going up the parkway to the clubhouse) need to be trimmed down again. This is an ongoing issue. If you drive up the parkway you can see where the hedges on the lower part of the parkway have been trimmed properly and where maintenance stopped trimming. The upper part of the parkway needs the same attention as the lower part and because the hedges have been neglected they need a bit more attention to look as nice as the hedges in the lower part of the street. I do thank you for removing and replacing the dead hedges and hoping that with proper maintenance (proper water and fertilizer) they will grow nicely and the hedges will look as good as the hedges on the lower part of the parkway.
| Completed |
July 15, 2022 | Pool | The hot tub needs cleaning please. There is dirt accumulated on the bottom and when it is turned on, scummy bubbles are forming. Thank you.
| Completed |
March 25, 2023 | Gates | The Inbound Porto Automobile Gates have been found wide open many times during the last month, with no explanation or warning..
Last night was the latest, reported to me by my neighbor Jack.
Instances: 2/20/23, 3/2/23, 3/3/23, 3/7/23, and now again (3/25/23).
| In-Progress |
September 16, 2023 | Pool | The indoor lap pool continues to be exceeding warm. It is not healthy to have to work out in warm temperatures. This is a lap pool not a recreational pool like the outdoor pool. It is meant to be a place where swimmers exercise and work out. Who does one speak to about changing the temperature?
| In-Progress |
May 17, 2022 | Pool | The intake air vent above the indoor swimming pool is black and needs to cleaned for appearance and health concerns
| Completed |
October 31, 2022 | Pool | The interior window frame of the indoor pool has separated, raised several inches and has an exposed nail. Both sets of windows on this wall have peeling paint. The windows are facing the exterior sitting area adjacent to the Spa entrance doors.
| Completed |
March 12, 2024 | Club | The jets in the hot tub are not working.
hair dryer has been missing from the women's bathroom since last fall.
music: can you limit spa music to the spa area? the women's locker area has current music playing from the lounge and crying whales and pan flutes from other speakers.
thanks for your help!
| In-Progress |
March 5, 2024 | Landscape | The keypad for the gate in the wrought iron fence at the end of Barsac Court is not working. I entered the code - 1443 right? - multiple times on different days and nothing happened. Tried the handle and it would not open. Maybe it is operator error but I walked on to Viognier Court, entered the same code, and it worked fine. Maybe someone could check it? Thanks!
| In-Progress |
January 13, 2020 | Club | The lat machine (pull down) in the gym no longer tracks reps/sets with the technogym key.
| Completed |
June 3, 2021 | Gates | The Latour Ave pedestrian gate's door knob is broken.
| Completed |
August 12, 2020 | Villages | The Latour pedestrian gate does not latch rendering it unsecured.
| Completed |
June 23, 2021 | Gates | The Latour pedestrian gate is broken again. Now, the inside door knob is missing that you can't open the gate.
| Completed |
May 11, 2020 | Bocce Court | The lawn by the Bocce Park hasn't been mowed for over a month. This condition is more than an eye sore as allergy season is upon us. Also. the Contra Costa Fire Protection District has notified us to keep our grasses mowed to less than 3 inches because of fire risks. The grass is over 12 inches high.
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April 2, 2022 | Villages | The little park-like area in the center of the cul-de-sac in Porto village is not doing well. The plants do not seem to be getting water.
| Completed |
June 22, 2022 | Club | The mail room door that leads to the outside of the building needs to be refinished or repainted.
| Completed |
December 1, 2023 | Gates | The man gate at the Solera Street entrance is not reading the entry keys.
| In-Progress |
November 29, 2022 | Gates | The Miwok entrance gate is stuck open and its control box is beeping.
| Completed |
January 3, 2023 | Club | The music seems to have stopped playing in the gym. This has been for about a week now. Thank you.
| Completed |
January 12, 2023 | Villages | The new paint on top of the sound wall caps is peeling off badly along the side of our house (left side of Latour gate). We can’t tell how many caps are affected but at least a few look like there are leaves 🍁 on top of the cap but when you look closer the “leaves” are paint peels so they aren’t blowing away in the wind. Haven’t gone out to look at the back wall on Vineyards pkwy.
- Message from VAMC - Thank you for your report. Whit's Painting is aware of the issue caused by all the rain and has reported that they will schedule the repairs as soon as there are consecutive days of clear weather. JW
| Completed |
July 21, 2023 | Landscape | The new plants added along Trilogy Parkway are already dying! They were planted with the rootball exposed. They are not getting watered enough. And they are dying - leaves are drooping and turning yellow. I believe these are Laurel plants added to replace the dead ones.
They need to be replaced. Most of them are dead now. Next time, dig a hole and put the entire rootball in the soil. Then water every day. It's 100 degrees today.
| Completed |