| December 26, 2024 | Bocce Court | Happy Holiday! Not urgent but the bathroom at the Bocce courts needs cleaning. I tried to tidy it up yesterday (paper towels on the floor, even gave the toilet a scrub but you need a new brush there and there was no cleaning product.). There is toilet paper but I couldn't figure out how to put it on the holder. Paper towels are out as well. Thanks very much.
| Completed |
| April 8, 2023 | Club | Have night maintenance ensure there are kleenex and disinfecting wipes in Fitness Studio. Thanks!
| Completed |
| June 14, 2021 | Vineyards | Heavy water coming down from vineyards into drain. I live at 1739 Chardonnay Lane, And it’s right behind us. Not sure if this is normal.
| Completed |
| October 25, 2020 | Villages | Hello, the sidewalk is popping up and a tripping hazard on Miwok where it intersects Barbaresco, kind of near the corner. It's located on Miwok close to the corner kitty-corner to the park. You may want to spray it to alert seniors asap until it can be repaired. I took a photo if you have an email let me know and I can send.
| Completed |
| October 27, 2023 | Gates | Hey there. I just found this link in MTL. The Sonoma gate going out is not shutting again. It’s about 9:30 pm.
This happened the other night as well.
Please can you fix. Thanks.
Sonoma gate on Zinfandel
| Completed |
| February 6, 2024 | Villages | Hey there. The home on 1629 Zinfandel needs a gardener. Lynn French owns the home and it’s now for sale. And they moved out of the area. So their yard is not being taken care of. Just wanted you to know. Thanks.
| Completed |
| January 10, 2025 | Gates | Hi - Any ETA on when the pedestrian gate access will be fixed at the Solera Gate in Tuscany?
Thank-you,
Donna
| Completed |
| September 18, 2022 | Villages | Hi there reporting sprinklers running all day this Saturday along Bordouex park along the sidewalks of latour
| Completed |
| August 9, 2023 | Villages | Hi there,
The Latour gate is squeaking again. Can you please send someone out to lubricate it? Thank so much!
| Completed |
| April 18, 2025 | Villages | Hi,
I hate to be this person, but at the corner of Latour and St Julian is a house with a superbad lawn that desperately has needed attention for many months. It's overgrown, weed ridden, animal holes, etc. Looks like a vacant lot. Pics don't do it 'justice.' I think it's a rental but regardless, I'm sure someone is responsible for keeping it at least presentable. The address is 1738 Latour. thank you
PS. Your Report page would not allow enough room to attach even one picture. You need to increase the MB.
| In-Progress |
| April 20, 2021 | Villages | Hi,
I live next to the Latour gate. Every so often it needs to be "silenced." It squeaks. I have been gone for a couple of weeks and came home to "fingernails on a chalkboard" every time the gate opens. I think it is the entry side but not positive. My office is on that side of the house and so I hear it from morning until evening. It is driving me crazy. I have had to move to another room to work. Worse yet, I have company coming in about a week and that is the guest room side of the house. They will never sleep if it is screeching like it currently is doing. Please help!
Thanks so much and sorry to be a bother.
| Completed |
| January 24, 2025 | Pool | Hi. Will you be replacing the clock in the ladies locker room? Do you know why we don’t have music in the pool now? Thanks.
| Completed |
| January 3, 2023 | Pool | HOT TUB JETS NOT WORKING
| Completed |
| November 10, 2023 | Pool | hot tub temperature to low
| Completed |
| July 9, 2024 | Villages | I am reporting this again because it has been "in progress" since June 13! What is the status?
Ongoing safety, security and mechanical defect with Viognier pedestrian gate. Maintenance report filed several times in the past 14 months. Problem not fixed.
1. The gate has a reversed strike plate and elevated screws. The strike plate blocks the gate from closing or makes it hard or impossible to open. This is/has been part of the ongoing gate sticking open or not opening problem going back to early 2023.
2. It is especially prominent in the afternoon after the sun hits the metal fence, the framing around the gate expands. When it expands the strike plate blocks the gate from both opening and closing. If you want to observe the problem come out in the late afternoon. It will not be in evidence in the A.M.
3. The security and safety problem exists because once the gate is opened in the afternoon, it will remain open until it cools off, then it sometimes closes on its own sometimes not at all..
Please address this ASAP! Can someone give me a progress report please?
| Completed |
| April 24, 2020 | Landscape | I applaud your team for putting in the dog waster dispensers on Vineyard Parkway. I have seen several members picking up after their dogs. I noted for the last several days that there are no bags in the dispensers and when I walk, I see a lot of dog waste on the sidewalk, some already stepped in.....
Regards
Dave
| Completed |
| September 12, 2024 | Landscape | I called the concierge desk to advise of this also since it is time-sensitive. There is a broken sprinkler head or line in the landscaping area of the Miwok gate as you're entering Trilogy that is shooting out water right now.
| Completed |
| October 9, 2024 | Club | I continue to have concerns regarding the cleaning of the gym. I have reported my concerns before. There are "dust bunnies" underneath and by equipment. I took several pictures today, and will (hopefully) attach them. I don't know how often the gym gets a thorough cleaning, but it should (in my opinion) be at least every week to 2 weeks.
I just tried sending 4 photos, but the message won't go through, so I'm sending only one.
| Completed |
| October 9, 2024 | Club | I continue to have concerns regarding the cleaning of the gym. I have reported my concerns before. There are "dust bunnies" underneath and by equipment. I took several pictures today, and will (hopefully) attach them. I don't know how often the gym gets a thorough cleaning, but it should (in my opinion) be at least every week to 2 weeks.
| Completed |
| July 2, 2021 | Pool | I have been hearing that there is an ant problem when renting the Cabanas. The ants will come out of nowhere and swarm your food. It is most unappetizing. We are renting a cabana on Monday, July 5th and on Saturday, July 10th. Please address this pest problem so the Cabanas can be enjoyed. Thank You!
| Completed |
| February 28, 2024 | Club | I have notice for along time now that a lot of the lights around the club in the landscaping are on during the day. I was told once that its cheaper leave on 24hrs a day?!
With the cost of electricity I fine this hard to believe!
Thanks
Ken
| Completed |
| February 15, 2023 | Club | I just wanted to thank you and the contractor who was here yesterday servicing the gym equipment. He was very thorough. Kudos to you for keeping the equipment safe.
| Completed |
| July 17, 2022 | Landscape | I live at 1701 Zinfandel Drive. The HOA property that boarders my home (at the entrance to the pathway into the vineyard) is full of tall weeds growing in the bark between the street and the sidewalk. I tried to pull them out, but I cannot because they are full of stickers. This is the second time I've reported the issue. I don't see it on the list of existing requests.
| Completed |
| June 22, 2022 | Villages | I live at 1966 Sacred Mountain Lane, due to construction at the models and empty lots, there is excessive dirt (mud) in the gutters in front of my house. I watch the construction staff clean up and wash down the street and gutters leaving a nice clean look; however, they wash this dirt down to my home leaving a mess in front of my house. Not sure what can be done to ensure this does not continue to happen or provide regular cleanup in front of our homes.
| Completed |
| June 15, 2022 | Landscape | I live next to the Bordeaux Latour gate (1691 Gamay Lane) so the community wall is on 2 sides of my property. The side wall that is next call box and gate has 2 loose caps. By caps, I mean the white top has separated from the beige bricks. One of them is totally loose. My gardener showed me how he could totally raise it up off the brick below. Is suspect this may have happened when the trees were taken down during the re-landscaping of the area around the gate. That top is the 3rd one from center raised top. If you are looking from the new landscaping there are 3 new Italian cypress in the middle. Look 3 tops towards the gate. The other bad one is on the same wall but almost to the corner of Latour and Vineyards. There is a huge gap between the 2nd & 3rd top and it looks like the wall may be tilting? Maybe one of the old trees had a large root??
| Completed |