| October 9, 2024 | Club | All recessed step lights to mailroom are out
| Completed |
| November 9, 2024 | Club | Clock in men’s locker room never changed after Daylight Savings Time
| Completed |
| November 9, 2024 | Club | Fitness Studio - Spin bike #4, display monitor needs new batteries? Doesn’t register speed, level, etc. (bike is located by large window, nearest to mirror)
| Completed |
| December 14, 2024 | Club | Swimsuit water extractor in men’s locker room broken
| Completed |
| December 14, 2024 | Club | Pathway bollard light on Trilogy Pkwy, uphill, right hand side from tower/gazebo, failing . Flickering on and off
| Completed |
| December 20, 2024 | Club | 2 Gym issues: 1) The ants have reappeared on the mat in the back corner. I have seen them two consecutive days now, as I stretch out back by the mirrors in the gym.
2) There is an exercise bike that has been turned so the rider looks onto the exercise mat, instead of outside. Please return the bike so the position of the rider looks outside as they exercise. It is extremely uncomfortable for those stretching on the mat.
Thank you
| Completed |
| December 26, 2024 | Club | Middle shower stall in men’s locker room has clogged drain
| Completed |
| December 30, 2024 | Club | There is a ceiling light out in the Komei Room. Please fix it. It has been this way over a year!
12.30.24 - This is in progress now: wiring/ballast replacement work is involved. Will update when the work has been completed.
| In-Progress |
| January 24, 2025 | Club | The water standpipe between the Event Center and the parking lot is leaking.
| Completed |
| February 4, 2025 | Club | It would be great if you could do something about the mic stand in the event center. Today was the second event I was at recently where the presenter had a heck of a time as the mic won't stay in position, constantly slipping down. This happened at the Comedy show and today at the WOW event. It looked very frustrating for the presenter who can't always be holding the microphone in their hands. Thank-you.
| Completed |
| February 21, 2025 | Club | Gym - Middle elliptical machine - video screen doesn't work per member
| Completed |
| March 15, 2025 | Club | In the gym, if the sun is out the treadmills are pretty much unusable if the shades aren’t down. The controller and automatic settings seem to be broken. If the shades and controller can’t be fixed please at least lower the shades so the treadmills can be used.
| Completed |
| March 20, 2025 | Club | Clock in Men's Locker Room needs to be changed to daylight savings time.
| Completed |
| March 21, 2025 | Club | There is no remote for TV in pool room. Please replace and have available to watch sporting events in pool room.
| Completed |
| May 11, 2025 | Club | Any idea when the TV’’s will be fixed on the gym equipment this time. Seems to me, it goes out frequently. Why not really address the issue. Stop putting bandaids on the problem & invest in a solution.
06/04/25 The Direct TV technician has been working on this for weeks now. As it is taking so long, we contacted ClubCare who is reaching out to Technogym to check and see if the machines can be set up to stream T.V.. We will update here as we get answers, hopefully today/this week. Thank you, and apologies for the delays in with getting this fixed.
BSRG Facilities Team
| In-Progress |
| May 31, 2025 | Club | The thermostat in the men’s locker room is set to 85 degrees. This leaves the locker room very hot and humid (from the showers). Please change it to something reasonable before the weather gets really hot!
06/04/25: We cleared the programming on the thermostat. It will no longer go to 85 degrees; we'll keep checking it, but it should be and stay comfortable in there.
Thank you, BSRG Facilities Team
Will
| Completed |
| September 24, 2019 | Club | Light out in entry fountain
| Completed |
| September 29, 2019 | Club | An announcement was sent out to members a while back that the "back" patio door in the gym by the treadmills was to be locked at all times. A sign was placed on the glass door referencing this policy. Now however, the sign has been removed from the door, and the door is regularly unlocked when I use the gym on a daily basis .
This policy was put into place for added security, and to prevent unauthorized non-member access to the gym, pool, and other facilities. Who changed this important policy, and why wasn't there a notification sent out to members, if it has been reversed?
Thank you,
Warren Watson
| Completed |
| November 2, 2019 | Club | The plastic clear/grayish faceplate on the Abdominal Crunch machine in the gym is loose. It is missing a screw. Thanks.
| Completed |
| November 7, 2019 | Club | The technogym kiosk is offline. Unable to log in using my key. Thanks.
| Completed |
| November 20, 2019 | Club | New treadmill in the Gym is not working
| Completed |
| November 22, 2019 | Club | Lights out on steps to Mail Room for several days now
| Completed |
| December 18, 2019 | Club | Lights are either totally out or partially out along the steps between club house parking lot levels. It's very dark descending the steps at night. Also light on east side of parking lot is out.
| Completed |
| January 13, 2020 | Club | The lat machine (pull down) in the gym no longer tracks reps/sets with the technogym key.
| Completed |
| January 28, 2020 | Club | The screen is not working on the stationary upright bike to the left (if standing behind them). Thanks.
| Completed |