Maintenance Issue Reports

Trilogy® at The Vineyards

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 Reported Location Issue Status
September 13, 2026Landscape

About a year ago, I reported that the backlight to the TRILOGY monument sign at the development entrance sign on the left side of the Vineyards Parkway past John Muir Parkway was burned out. It is still burned out. Please have maintenance staff address the issue.

Thank you,
Celeste Storrs
1740 Veneto Ln
925-519-3019
fourstorrs@yahoo/gmail

In-Progress
September 17, 2026Bocce Court

I know there have been some issues with the bathroom at the Bocce Courts being dirty. How often does it get cleaned? Are there any cleaning supplies (brush/detergent) kept in the room so that someone could attempt to clean up a mess? Thanks.

In-Progress
September 17, 2026Gates

Entrance man gate into Bordeaux on Saint
Julian
The gate post is not secure and damage to stucco wall and foam
Best to fix this as soon as possible
Looks like there was an attempt to bootleg fix it last time, but that was poorly done.
Needs proper Anchorage to resist the impact of the Gate closing
Thank you

In-Progress
September 17, 2026Gates

Man Gate into Bordeaux on Saint Julian,
Gate post needs to be properly secured into the stucco and foam waterproof
Prior attempt not adequate

Thank you

In-Progress
September 18, 2026Villages

The gate to the olive grove (next to 1521 Symphony Cir) can not be closed. The latch, the gate, and the fence do not align. It was not installed properly. (I hope we didnt pay full price for that).

See attached photo.

In-Progress
September 23, 2026Villages

The street light is not working, the light is located by my backyard on 2105 Rioja Way. The pole #29949.

Thank you!

In-Progress
September 28, 2026Bocce Court

In Bocce area, the lights over the picnic/BBQ area are not working correctly. The west side lights are or were controlled by a timer that is broken and the lights were on 24/7. The East side lights don't work at all as far as I can tell. Some of the junction boxes are very corroded and no longer seal out weather.

In-Progress
September 28, 2026Bocce Court

In Bocce area, the lights over the picnic/BBQ area are not working correctly. The west side lights are or were controlled by a timer that is broken and the lights were on 24/7. The East side lights don't work at all as far as I can tell. Some of the junction boxes are very corroded and no longer seal out weather.

In-Progress
October 2, 2026Tennis / Pickleball Court

We need the timer for the lights reset on the pickleball and tennis courts. They are coming on at around 7:20 am and we need the timer set for 7:00 am now that it’s darker earlier in the morning. Thanks so much!

Randy Mitchell

In-Progress
October 6, 2026Villages

Meritage Loop Park in Tuscany, the grass field is being over watered and large areas of grass are dead because of the pooling water. Photos show some of the dead grass and pooled water in the morning . One photo shows the area in the late afternoon, it is still soggy from the morning irrigation.

In-Progress
October 8, 2026Gates

The exit street gates continue to be a problem for my tricycle and others leaving the community; Sonoma, Bordeaux (both exit gates), Tuscany (both exit gates). I ride my tricycle daily and when leaving those gates I ride in a circle on the spots that appear have the sensors, to now avail. I have to wait for a gate to open and more often than not it is the entrance gate that opens when a car enters. This should not be the way I have to exit the community. My trike is made of Chromoly Steel, a very heavy body (85lbs). Please adjust the sensor or whatever needs to be adjusted. I know the contractor has been working on the gates and I know that the gates before the streets were sealed and resealed recognized my trike. Please fix.

In-Progress
September 3, 2024Club

While using the services of SAWA SPA in August, I noted a few minor maintenance issues which ideally should be addressed. Specifically, the patio umbrella closest to the jacuzzi/spa is torn and faded; the life preserver rope has been cut and is laying on the ground; there are 2 large decorative lanterns which have seen better days and should probably be removed; and finally, several large landscape pots around the jacuzzi/spa with dying and/or dead plants. See attached pics. If this is not something addressed through MTL, please forward to SAWA SPA management. Thank you .. Celeste Storrs

In-Progress
September 8, 2024Landscape

The water pressure at the Chef's Garden area is reduced to the point that we can't water the plants. This just happened yesterday. Also, we need more water to the pumpkin area as none of those plants are getting enough water and our one pumpkin is starting to shrivel up.

Thank you!
The Chef's Garden Team

In-Progress
September 15, 2024Landscape

Just noticed this morning that the sprinkler line at the north end of Miwok Park is not working correctly AGAIN. It is the line that waters at 10:50 am daily. There is a small amount of water coming out of each sprinkler, maybe 18 to 24 inches max. The grass is not suffering yet, but it will be dead again as in August if not repaired soon. Thank you!

In-Progress
September 17, 2024Villages

Fire Hydrant Blue Marker is still missing in front of 1837 Moscato. I reported this about a year ago when the trash truck took it on its turn?
Thanks
Ken

In-Progress
September 18, 2024Tennis / Pickleball Court

On the Pickleball courts there is a burnt bulb in one of the night flood lights. The one next to court 4 towards the center of the courts.
This issue prevents play on court 4 after dark.
Please correct as soon as possible.

In-Progress
September 25, 2024Villages

Two Street Lights Out on Moscato # 29854 and 29853 cross street Barbaresco.

In-Progress
September 26, 2024Villages

A home in Bordeaux on St. Julien had a water leak which ran downhill to the olive grove path next to St. Emilion. Water and mud have made the path a potential fall/slip risk and a v ditch filled with mud. Will attach a photo from last night.

In-Progress
September 26, 2024Villages

A home in Bordeaux on St. Julien had a water leak which ran downhill to the olive grove path next to St. Emilion. Water and mud have made the path a potential fall/slip risk and a v ditch filled with mud. Will attach a photo from last night - the photo would not download even though it is 3.4 mb which is under the 5 mb file size max. This is happened before. Is there an issue that can be resolved so I can attach a photo?
Thank You.

In-Progress
October 7, 2024Gates

Latour entry gates stuck open

In-Progress
October 7, 2024Vineyards

The v- ditch behind 1640 Healing Rock (Porto Village) has filled with gravel and debris from the water pipe break in the vineyard. Should we have rain, my property is in danger of flooding .

In-Progress
October 8, 2024Gates

Around 9pm, right-side Latour gate was stuck open again until a car left and somehow the gate closed "properly"

In-Progress
October 26, 2024Landscape

Upper Miwok Park trail: Behind the big rocks along the walking trail in front of the giant Oak tree there are two dripper sprinkler tubes that are shooting water up into the air and landing about 6 feet from the tube. I took photos, but I'm not being allowed to download them to this site (message says the file is too big).

In-Progress
October 28, 2024Villages

It has been reported that our gates are making a very high pitch sound when opening and closing. I am out of town and submitting this request. As you know the gates are new and have already broken once. Thanks for investigating. Rhone Village

In-Progress
November 4, 2024Gates

Miwok gates not working. Beeping loudly! Entrance side is half open. Large vehicles cannot get in, i.e. emergency vehicles! Exit side stuck open.

In-Progress
 Reported Location Issue Status

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