Maintenance Issue Reports

Trilogy® at The Vineyards

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 Reported Location Issue Status
August 9, 2026Villages

5th request.

Gate cards #23677 & 23678 do not work at the Barossa (our village) pedestrian gate at the fire exit on California Trail. Please resolve and communicate it has been resolved

Thank you

In-Progress
August 11, 2026Club

Walkway up to Club, been this way for over a year!!
Hi Michael, we are in the process with the HOA to purchase a grinding machine as there will more issue in the future. this will allow use to take of issues quickly. thank you for your patience.

In-Progress
August 11, 2026Pool

The tile around the inside of the pool is very dirty with a scum film on it. While across all the tile, it is particularly noticeable on the white depth indicator tiles. This should be cleaned scrubbed clean regularly.

In-Progress
August 11, 2026Club

Internet connection in gym is patchy, at best. It was working well for quite some time but over the past 2 weeks the connection continues to disconnect. The connection is possible in the hall leading to the gym but lost in the gym proper.
Also, on some machines, only 2 TV channels are accessible.
Thank you.

In-Progress
August 11, 2026Gates

SINKHOLE: Sonoma Gate Roundabout

There is potential sinkhole developing(?) at the Sonoma Gate roundabout. Its is between the center ring around the garden and the asphalt. Located on the left as you exit the gate approching Vineyards Parkway stop sign.

Probably a good idea to check it out before Sonoma reseal.

Greg

In-Progress
August 17, 2026Club

The ADA restroom in the Clubhouse ladies room needs some facilities attention. The lighting is low light, ie darker. I think the light is burning out or something. The toilet keeps running longer than usual when we flush it. I finallly got it to stop running by jiggling the flush nob. The door to enter is warped and requires the full force of my body to open it. I helped a person open it to get in and waited til she was finished to let her out.

May want to check

In-Progress
August 21, 2026Tennis / Pickleball Court

Clock at pickleball courts has stopped. Hi Mark a work order has been placed and we will take of this ASAP. thank you

In-Progress
August 22, 2026Pool

Ref. Trees behind cabanas and outdoor grill

I am aware that the trees actually leaning on or very close to the fence have been removed. At the same time if you review the pictures below and better yet actually go take a look, I think you will agree that more work should be done.

In fact, probably the largest of all the trees while several feet back from the fence remains as probably the worst case of overhang and greatest angle of list. Other smaller trees are already starting to lean and roots for most if no all are already exposed above ground level.

Given the forecast El Nino the work should be accomplished in the next few months. Additionally any replacement plantings should have a maximum height limit of no more than 15 or 20 feet.

I will attempt to put this in the site maintenance log
and
Thank you all for all your efforts

Jim Kenna Ph (925) 989-9062

In-Progress
August 22, 2026Vineyards

There is a pedestrian gate into the vineyards at Moscato and Chianti. The gate latch is damaged. The bar that connects the inner and outer latches is no longer attached to the inner latch. It probably requires a spot welded to fix the problem.

In-Progress
August 23, 2026Wine Barn

On Saturday the Amici Club crushed and destemmed the grapes from around the Barn. Norm thought that there was supposed to be a dumpster for the stems and seeds, but there wasn't. We ended up taking the bagged trash from several cans around the barn and filling them with the organic/compost waste. They are still on the driveway by the roll-up door, along with the other bagged trash, and beginning to attract flies. I think Scott is aware.

In-Progress
September 3, 2024Club

While using the services of SAWA SPA in August, I noted a few minor maintenance issues which ideally should be addressed. Specifically, the patio umbrella closest to the jacuzzi/spa is torn and faded; the life preserver rope has been cut and is laying on the ground; there are 2 large decorative lanterns which have seen better days and should probably be removed; and finally, several large landscape pots around the jacuzzi/spa with dying and/or dead plants. See attached pics. If this is not something addressed through MTL, please forward to SAWA SPA management. Thank you .. Celeste Storrs

In-Progress
September 8, 2024Landscape

The water pressure at the Chef's Garden area is reduced to the point that we can't water the plants. This just happened yesterday. Also, we need more water to the pumpkin area as none of those plants are getting enough water and our one pumpkin is starting to shrivel up.

Thank you!
The Chef's Garden Team

In-Progress
September 15, 2024Landscape

Just noticed this morning that the sprinkler line at the north end of Miwok Park is not working correctly AGAIN. It is the line that waters at 10:50 am daily. There is a small amount of water coming out of each sprinkler, maybe 18 to 24 inches max. The grass is not suffering yet, but it will be dead again as in August if not repaired soon. Thank you!

In-Progress
September 17, 2024Villages

Fire Hydrant Blue Marker is still missing in front of 1837 Moscato. I reported this about a year ago when the trash truck took it on its turn?
Thanks
Ken

In-Progress
September 18, 2024Tennis / Pickleball Court

On the Pickleball courts there is a burnt bulb in one of the night flood lights. The one next to court 4 towards the center of the courts.
This issue prevents play on court 4 after dark.
Please correct as soon as possible.

In-Progress
September 25, 2024Villages

Two Street Lights Out on Moscato # 29854 and 29853 cross street Barbaresco.

In-Progress
September 26, 2024Villages

A home in Bordeaux on St. Julien had a water leak which ran downhill to the olive grove path next to St. Emilion. Water and mud have made the path a potential fall/slip risk and a v ditch filled with mud. Will attach a photo from last night.

In-Progress
September 26, 2024Villages

A home in Bordeaux on St. Julien had a water leak which ran downhill to the olive grove path next to St. Emilion. Water and mud have made the path a potential fall/slip risk and a v ditch filled with mud. Will attach a photo from last night - the photo would not download even though it is 3.4 mb which is under the 5 mb file size max. This is happened before. Is there an issue that can be resolved so I can attach a photo?
Thank You.

In-Progress
October 7, 2024Gates

Latour entry gates stuck open

In-Progress
October 7, 2024Vineyards

The v- ditch behind 1640 Healing Rock (Porto Village) has filled with gravel and debris from the water pipe break in the vineyard. Should we have rain, my property is in danger of flooding .

In-Progress
October 8, 2024Gates

Around 9pm, right-side Latour gate was stuck open again until a car left and somehow the gate closed "properly"

In-Progress
October 26, 2024Landscape

Upper Miwok Park trail: Behind the big rocks along the walking trail in front of the giant Oak tree there are two dripper sprinkler tubes that are shooting water up into the air and landing about 6 feet from the tube. I took photos, but I'm not being allowed to download them to this site (message says the file is too big).

In-Progress
October 28, 2024Villages

It has been reported that our gates are making a very high pitch sound when opening and closing. I am out of town and submitting this request. As you know the gates are new and have already broken once. Thanks for investigating. Rhone Village

In-Progress
November 4, 2024Gates

Miwok gates not working. Beeping loudly! Entrance side is half open. Large vehicles cannot get in, i.e. emergency vehicles! Exit side stuck open.

In-Progress
November 16, 2024Gates

Latour pedestrian gate not closing properly. Has to be pulled shut every time.

In-Progress
 Reported Location Issue Status

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