Maintenance Issue Reports

Trilogy® at The Vineyards

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 Reported Location Issue Status
June 29, 2023Vineyards

There seems to be a Water leak at The end of The row on The vineyard at end of Moscato Place behind my house 1803 Moscato Place. Just donʻt want The grapes to struggle with The heat that is coming, you can see The Wet area at The end of The row going into The walking path.

Completed
March 3, 2024Club

There seems to be something wrong with the HVAC in the Clubhouse, especially in the restaurant area. It seems like the air conditioner is on because cool air is constantly coming out.

Completed
June 14, 2021Vineyards

There's a major water leak on the vineyard trail that connects with Zinfandel. It's coming from about the 4th row of vines up the hill and is creating a river of water.

Completed
September 3, 2025Landscape

There’s a bush/tree growing out of the drain at 1811 Moscato. My concern Is for downpours and possible flooding. I figure it’ll just keep growing unless it is taken care of soon.

In-Progress
September 26, 2025Villages

They have not whacked the weeds lining the fence the length of Andalucia against the hill. I called in a month ago and talked with Megan who said it is a Terracare problem. It still has not been done and it is a fire hazard. The road was mowed but the fence was not whacked this year.

In-Progress
October 11, 2022Landscape

They have sprinklers running in the heat of the at the Sonoma gate Entrance.

Completed
September 1, 2022Vineyards

This is an emergency! I realize that Trilogy doesn't maintain the vineyard, but I don't know who does. I am reporting a broken sprinkler head that is spewing a large amount of water at the bottom of the Tempranillo vineyard in back of the home at 2029 Tempranillo Lane. It looks like it's been going for a while and a large amount of water is being lost and is eroding the walking path.

Completed
July 31, 2024Landscape

This is an ongoing issue with many requests over the years. The bushes on the upper half of Trilogy Parkway going up to the clubhouse need to be trimmed. Each year the maintenance staff only trim half way up the parkway and stop (for no apparent reason). Due to this, the bushes are in very poor shape and don't even closely resemble the nice and full and healthy bushes on the lower half. You can see the actual point where maintenance has stopped. Three years ago myself and another neighbor met with HOA staff and gardeners and both assured me that this would be remedied by repairing damaged water lines, replacement of dead bushes, additional fertilizer to repair the damage, and annual topping to keep the bushes healthy. Three years and multiple requests later, the bushes are worse than ever. While the lower portion was recently topped and most likely fertilized as an annual task and look amazing, the gardeners stopped at the same place they always do and left the upper half alone. Please can you please treat the upper bushes on the parkway with the same care you treat the lower half. Not asking for anything extra, just the same level of care. Respectfully, Linda Tarantino

Completed
October 11, 2025Landscape

This is from July 17, 2022. Over three years ago the HOA was going to reapply bark to the common area around the upper and lower Miwok Park. That was delayed because of the PG&E project. The application of bark was placed on hold, to be completed sometime in the near future. I have a view fence that overlooks the upper park and the space between the fence and the park grass is great for growing weeds. Terra Care sprays some of those weeds, but not all, maybe once or twice a year. They do not spray the spurge which is a prolific spreader of seeds. I have been hand weeding the area behind my fence about every two weeks. New bark won't solve the problem completely, but it would help. That bark project is now Marked Completed on this site.
It has NOT been completed! I am still pulling weeds by hand to avoid the unsightly mess that would occur if it I did not pull the weeds. Terra Care's spraying of some of the weeds over the years doesn't even begin to address the issue. I hate to play this card, but i pay HOA dues the same as everyone else and I shouldn't have to look at unsightly weeds or have seeds easily blown into my backyard and have more weeds there. I still go out every two to three weeks and pull all the weeds by hand. Bark won't completely solve the problem, but it would certainly help. Please address this problem.

In-Progress
July 21, 2026Villages

This is my second report of large cracks on upper Gamay Lane of Bordeaux village our home. The crack has gotten wider since my last message. Does not appear that the company hired did not completely fill the cracks from the original repair. There are quite a few road cracks in the upper Gamay Lane. When can we expect this to be repaired properly?
Thank you

Best

Keith Groves

In-Progress
July 21, 2026Villages

This is my second report of large cracks on upper Gamay Lane of Bordeaux village our home. The crack has gotten wider since my last message. Does not appear that the company hired did not completely fill the cracks from the original repair. There are quite a few road cracks in the upper Gamay Lane. When can we expect this to be repaired properly?
Thank you

Best
Keith Groves

In-Progress
April 19, 2026Pool

This is probably already on your list; the protective coverings to both the pool and sauna handrails need to be replaced. Thank you.

Completed
April 19, 2026Pool

This is probably already on your list; the protective grip coverings for both the outdoor pool and hot tub need replacing. Thank you.

Completed
March 19, 2026Landscape

This the property alongside 1874 Fiano. It is the common area property along Miwok. The sprinkler lines are uncovered and there is almost no top dressing.
This a second request!
Thanks
Ken

In-Progress
February 10, 2024Gates

Today I used the new padlock that was recently installed on the gate at the end of Latour. The lock appeared to be locked when I used the 1443 code to unlock it. However, when I went to close the lock, it will not stay locked. No matter what code I set the lock to, it will unlock with a slight tug. Seems the lock is broken. I left the lock on the chain so it looks like it is locked.

Completed
July 15, 2026Landscape

Took much water for little green patch ?
Run off onto street.
Please check & adjust. Andalucia gate.
Thank you.

In-Progress
February 5, 2024Gates

Top cover (1/2) of Sonoma gate intercom blew off from storm. Cover is in planter area outside gate.

Completed
January 5, 2023Landscape

Trail below Vineyard behind the Bocce Park and along the trail towards the bend in the trail: With every rain mud from the vineyard washes down onto the gravel trail and moves closer and closer to the homes. There are several areas where the mud has reached the v-ditch. I see that waddle was placed at the base of the vineyard along the Chardonnay side of the trail. The same thing needs to be done along the California Trail side of the vineyard ASAP before we have mud coming into our yards or flowing into the park.

Completed
January 31, 2026Landscape

Trail on Chardonnay lane in need of weed removal.

Robert: HOA office has been informed

Completed
July 27, 2022Villages

Trash can in Bordeaux park near picnic table needs repair or replacement, it has broken slats on sides.

Completed
April 12, 2023Wine Barn

TRASH REMOVAL AND LIGHTING ISSUES

Since I live on Miwok Court I am a frequent visitor to the Wine Barn property on a daily basis. I have noticed that often times when a group uses the Wine Barn the trash is not removed regularly. Right now there is a filled lined trash can on the front patio area that has been there since last week and it stinks! Also at various times the lights have not been set correctly when the maintenance people come to close up - leaving the entire property dark. May I suggest that you come up with a procedure or checklist that is posted for groups to know how to dispose of trash and set the lights when they leave. The alternative is to do the same with staff.

Completed
March 21, 2025Landscape

Trilogy Parkway and Vineyards Parkway. Entrance on Trilogy Parkway by Monument Sign There is a water/sprinkler leak. It has been leaking for some time.
Thanks
Ken

In-Progress
April 29, 2026Villages

Tuscany fire road maintenance.
Need someone to weed wack the weeds next to our fence between our fence and the drainage ditch. We as homeowners have no access to this area. I tried to attach pictures but it didn't work. Let me know if you need me to send them to you.
Maggie

In-Progress
September 25, 2023Villages

Tuscany gate at Solera is stuck open again. Thank-you.

Completed
October 29, 2021Wine Barn

TV at Wine Barn not working. We'd like to use the Pandora Station if available at Olive Club event on November 4. Thanks.

Completed
 Reported Location Issue Status

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