| January 27, 2026 | Gates | The Sonoma pedestrian gate still doesn’t always work.
The Latour pedestrian gate is working great!!
| Completed |
| January 27, 2026 | Villages | The street light on Solera st by meritage loop park pergola is out.
Robert: I will inform the HOA office.
| Completed |
| January 28, 2026 | Gates | ST. Julien Walking gate is not closing. Needs repair
| Completed |
| January 28, 2026 | Gates | Both pedestrian gates on Barsac ct & Viognier Ct will not open using the numeric key pad.
This is my third request concerning this issue.
Please acknowledge this request.
Thank you
Robert: New batteries has been installed twice in 2 weeks. We will replace the lock.
| Completed |
| January 30, 2026 | Villages | There is a crosswalk going up Trilogy Parkway at the entrance to Porto Village. The button on the pole on the side going up is broken. The parts are laying on the ground at the base of the pole. Also I thought there were supposed to be lights on the signs that lit up when the button was pushed to alert drivers that there are pedestrians in the crosswalk. There does not appear to be any lights on the either sign.
Robert: Thank you for bringing this forward. I will investigate and repair.
This has been fixed.
| Completed |
| January 30, 2026 | Gates | The gate at the end of Viognier Ct is not working
Robert: New batteries has been installed twice in 2 weeks. We will replace the lock.
| Completed |
| January 30, 2026 | Gates | Pedestrian gate at the end of Viognier Ct - the gate code does not open the gate.
Robert: New batteries has been installed twice in 2 weeks. We will replace the lock.
| Completed |
| January 30, 2026 | Gates | The vineyard gate on Viognier Ct is not working. I live right by the gate and I get requests to let people in often. This seems to be an ongoing issue and it gets fixed but then breaks again. Thanks
Robert: New batteries has been installed twice in 2 weeks. We will replace the lock.
| Completed |
| January 31, 2026 | Landscape | Trail on Chardonnay lane in need of weed removal.
Robert: HOA office has been informed
| Completed |
| February 1, 2026 | Gates | Viognier Ct pedestrian gate lock not working. No power to keypad. Barsac working fine
Robert: New batteries has been installed twice in 2 weeks. We will replace the lock.
| Completed |
| February 3, 2026 | Gates | At the St Julien gate, the pedestrian gate closing mechanism is not attached to the gate. (I don't know if it's supposed to be attached or just push against it.) The gate seems to latch OK if it's released from wide-open, but it does not latch if released from nearly-closed.
Robert: I adjusted the closing hinge spring. The gate now closes from 4in away. Also, the mechanism you see is installed correctly it's a closer assist.
| Completed |
| February 3, 2026 | Villages | 2ND REQUEST the street light on Solera st by meritage loop park pergola is still out. Please follow up with a course of repair.
Robert: I will forward to HOA office.
Message sent to HOA
| In-Progress |
| February 8, 2026 | Club | The ceiling fans in the gym are rotating at various speeds (some slow, some fast), even though the selector on the wall is set to “fans hi.” In addition, one fan is not working at all. Thank you.
Robert: The Programming tech had a family emergency on the 4th the day before our appointment. we are waiting for a new date and time for the programmers return.
| In-Progress |
| February 10, 2026 | Gates | entry gate staying open at Porto Village
| Completed |
| February 10, 2026 | Villages | The is a cobblestone "path" going from Chardonnay to the vineyards and "trail" behind California Trail. It is loaded with weeds.
Robert: HOA responded to this request
| Completed |
| February 11, 2026 | Club | apparent new(ish) asphalt rupture in parking space, first stall left side, 2nd level, across from pickleball courts
| In-Progress |
| February 12, 2026 | Villages | Pathway lights walking down to the Porto gate from the clubhouse are still out. This problem has been reported to the concierge but still not fixed.
Robert: The Programming tech had a family emergency the day before our appointment. we are waiting for a new date and time for the programmers return.
| In-Progress |
| February 18, 2026 | Tennis / Pickleball Court | Several of the electrical outlets at the tennis and pickleball courts don't work. We need them to work for special events to aid in food and beverage service, and potentially to help dry and clean the courts. Please restore all outlets near the shade structure between the tennis and pickleball courts to a functioning level.
Robert: I have created a work order for these repairs.
| In-Progress |
| February 18, 2026 | Tennis / Pickleball Court | Clock on pickleball court is gone. I think it fell down in the storm and broke.
Robert: A new clock has been ordered, 02/19.
02/20. New clock installed
| Completed |
| February 19, 2026 | Landscape | I am one of the Trilogy Pickleball Club Board members and have a maintenance issue for you. Two new shade structures were added along one side of the pickleball courts. The posts supporting these structures sit in one of the grass areas that is irrigated using pop up sprinkler heads. Some of these sprinkler heads now need to be adjusted to both reduce the amount of overspray on the posts and to ensure the surrounding grass still receives the water it needs.
Thank you!
Robert: I will instruct our landscaping contractor to adjust.
| In-Progress |
| February 22, 2026 | Villages | There is a caution tape on the sidewalk across from the Porto gate that has lost adhesion and is half way come off.
Robert: I will apply new tape and notify HOA on the issue so they can have the sidewalk ground down or replace that section.
| Completed |
| February 23, 2026 | Club | The former handicap parking stalls that are now open parking stalls need to have the old pavement symbols repainted black. The forecast is calling for rain this week (2/23/26) I checked and did not see any previously submitted maintenance requests. Thank You
Robert: Mark the stalls are to be blacked out when the paving contractor comes back to do the top sealant coat. The contractor is waiting for a full week of dry weather with appropriate temp to aide drying.
| In-Progress |
| February 24, 2026 | Villages | Hi, please let me know if I should be emailing someone else about this long standing issue. There is a house at 1738 Latour that is a rental but the front yard has not been maintained for years. It is mostly weeds and animal holes and mounds that are an eyesore. Several neighbors have complained but nothing changes. This is an insult to those of us who try to comply with the reasonable guidelines.
I'm not sure if the owner is responsible or the tenant. Will you let me know and tell us what can be done?
Thank you,
Dr. Woodruff
Robert: Hello Dr. Woodruff.
I will forward your concerns to the HOA office asap.
| In-Progress |
| February 27, 2026 | Vineyards | Vineyards behind Moscato.
The weeds are about 2 Feet tall behind the last row of vines and the the retaining wall.
Is this the famers job?
Thanks
Ken
| In-Progress |
| February 28, 2026 | Gates | Barossa pedestrian gate on Trilogy Parkway does not work.
Robert: I will open a work order for repair.
| In-Progress |