| July 5, 2021 | Club | Only one shower in the men's locker room is operational. One already has an out-of-order sign, but another (the one on the right) has no hot water. Also thanks for getting the swimsuit spinner working!
| Completed |
| December 26, 2024 | Club | Middle shower stall in men’s locker room has clogged drain
| Completed |
| January 16, 2026 | Club | The cord for the weight selector on the chest press has come unattached.
A work order has been created.
Robert
| In-Progress |
| July 20, 2023 | Club | A light in the H’ii room is not working. It is near the windows.
| Completed |
| November 7, 2023 | Club | The Event Center needs to be cleaned. The floors are slippery and dirty. The window sills are also dirty
Thank you,
Julia Benveniste
| Completed |
| November 22, 2019 | Club | Lights out on steps to Mail Room for several days now
| Completed |
| January 20, 2021 | Club | There is a leak in the fountain at the bottom of Trilogy Parkway. Water is running over the road and into the gutter
| Completed |
| April 11, 2024 | Club | SHAMPOO is being filled in the BODY WASH dispensers in the ladies shower room.
| Completed |
| September 17, 2024 | Club | All the olive tree light are out from California Trail to the Bell Tower in the Median. Main Fountain Lights in the Circle are out.
Thanks
Ken
| Completed |
| September 3, 2024 | Club | While using the services of SAWA SPA in August, I noted a few minor maintenance issues which ideally should be addressed. Specifically, the patio umbrella closest to the jacuzzi/spa is torn and faded; the life preserver rope has been cut and is laying on the ground; there are 2 large decorative lanterns which have seen better days and should probably be removed; and finally, several large landscape pots around the jacuzzi/spa with dying and/or dead plants. See attached pics. If this is not something addressed through MTL, please forward to SAWA SPA management. Thank you .. Celeste Storrs
| In-Progress |
| December 25, 2025 | Club | Who locked the mail room!!!
I was under the impression the mail room was always supposed to be open 24/7.
When I went to get my mail and found the mail room locked I was very surprised and also somewhat annoyed. There were a number of other members that were there with the same question and response.
| In-Progress |
| October 13, 2021 | Club | Mail room outside door doesn’t close correctly. Need to pull in closed. Does not close and latch on its own. Did report to concierge at 8:30 on Wednesday 10/13/2021
| Completed |
| December 30, 2024 | Club | There is a ceiling light out in the Komei Room. Please fix it. It has been this way over a year!
12.30.24 - This is in progress now: wiring/ballast replacement work is involved. Will update when the work has been completed.
| In-Progress |
| August 13, 2025 | Club | The two benches in the men’s locker room are very dirty and stained. Not only is this hygienically unsafe, it presents a bad appearance. Is there a way to hose/scrub them down? Thank you.
Reply: We scrub them down and clean them a few times a week. We are in the process of replacing with a more easily sanitized bench.
Robert
| In-Progress |
| December 28, 2021 | Club | The circle around the fountain at the club.
The trees around the circle have up light landscape lighting a lot of these are burned out.
Can you someone check them?
Thanks
Ken
| Completed |
| July 17, 2025 | Club | For several months now, ALL the gym equipment with monitors are unable to play the TV channels. The only channel available is the golf channel....... If Trilogy is only able to view one channel, can we rotate through the different ones listed? I've seen enough golf to last me a lifetime. But seriously, why are we unable to watch all the TV channels listed on the screen?
We are currently working with an outside video engineer to bring the old outdated Direct TV dish system up to the current technologies available. Robert
| In-Progress |
| March 3, 2024 | Club | There seems to be something wrong with the HVAC in the Clubhouse, especially in the restaurant area. It seems like the air conditioner is on because cool air is constantly coming out.
| Completed |
| October 5, 2023 | Club | Saw an ant on the mats at the Northeast corner of the gym today by the mirrors & pilates machine.
Also; all the monitors in the club are advertising very old events, one I saw was for August. Can we update the video show to show actual future event and club activities?
Thank you
| Completed |
| February 11, 2026 | Club | apparent new(ish) asphalt rupture in parking space, first stall left side, 2nd level, across from pickleball courts
| In-Progress |
| July 10, 2023 | Club | Seats in front of spa across from mailroom and concrete under seats need to be cleaned on a regular basis of accumulated bird droppings.
| Completed |
| September 13, 2026 | Club | I would like to request the following be addressed:
1) The Men's Locker Room needs to be be cleaned better. It appears the floors haven't been mopped and/or deep cleaned in a while.
2) The 55# and 60# dumbbells in the gym are bent and unsafe. I brought this specific matter to an employee LAST YEAR and it's still an issue.
3) Curious if the outdoor speaker system isn't working. The last several times I've been to the patio/pool area, no music is heard.
I will be out of the country for the next several weeks. If you need additional info, feel free to contact my wife/Celeste Storrs at 925-519-3019 or fourstorrs@gmail/yahoo.
Thank you,
Jeff
| Completed |
| February 18, 2020 | Club | Are there plans to put in lights on both sets of stairs in the parking lot? At night they are very dark and it is a safety hazard.
| Completed |
| December 14, 2024 | Club | Swimsuit water extractor in men’s locker room broken
| Completed |
| February 10, 2020 | Club | The door to locker #24 in the men’s locker room is off one hinge.
| Completed |
| July 28, 2026 | Club | There are two different audio tracks playing in the men’s locker room; one in the poker table area and the other in the rest of the locker room. I realize this is not a major problem, but thought it best to bring to someone’s attention nonetheless. Thanks.
| Completed |