| June 11, 2025 | Gates | The pedestrian gate at Solera and Vineyards (entrance to Tuscany) is misaligned and does not close. It's been this way for quite some time, and was reported originally on 5/20. The status on that report states that the item is "completed", but it definitely is not. Please revisit this.
Correct, it was updated incorrectly and has since been placed back under "in progess" status. We will update again when we get the repair date set. Thank you
| Completed |
| June 12, 2025 | Villages | The gates at the Solera entrance to Tuscany are both squeaking and need lubrication.
The pedestrian gate is still not closing despite recent attempts to fix the problem. The hinge plate at the top right of the gate is not flush with the wall by a fraction of an inch.
| Completed |
| June 13, 2025 | Landscape | The new plants planted this week or last by Andalucia Gate are dying in need of water.
| In-Progress |
| June 16, 2025 | Villages | Pedestrian gate at Solera will not close. Looks like the door itself got bent or something.
| Completed |
| June 16, 2025 | Gates | Scott - I reported a pedestrian gate issue, just wanted to be sure I said it was the Solera gate (not Andalucia).
Thanks,
Donna
| Completed |
| June 18, 2025 | Tennis / Pickleball Court | Clock at the pickleball courts has stopped working.
A new outdoor clock was ordered on Tuesday, 6/17/25 through Amazon. ETA 5 days
| Completed |
| June 26, 2025 | Pool | There is no water pressure in a jacuzzi. Very weak stream coming from an opening.
| Completed |
| July 1, 2025 | Tennis / Pickleball Court | It would help to have a ceilng fan installed on the pergola between the tennis and pickleball courts. There is electrical feed there and also the structure to hold the fan. This would add to the comfort and health of the players and guests during the extreme summer months. Thanks from Alan Cezar
| In-Progress |
| July 6, 2025 | Gates | Miwok Gate something is splashed all over the pillars. Looks like lubricant from maintenance of the gates.
Thanks
Ken
| In-Progress |
| July 7, 2025 | Club | So tired of lame excuses. Fix the TV’s on aerobic equipment in the gym. We have been more than patient. Think we’re into the 4th month of no service. It seems the issue has been swept under the rug.
We are currently working with an outside video engineer to bring the old outdated Direct TV dish system up to the current technologies available. Robert
| In-Progress |
| July 15, 2025 | Landscape | Clubhouse freestanding sign in landscape along roadway leading to the clubhouse is dilapidated and an eyesore. Is it possible to have it replaced sooner than later? Thank you! Celeste
| In-Progress |
| July 16, 2025 | Gates | Latour entrance gate is remaining open.
| Completed |
| July 17, 2025 | Club | For several months now, ALL the gym equipment with monitors are unable to play the TV channels. The only channel available is the golf channel....... If Trilogy is only able to view one channel, can we rotate through the different ones listed? I've seen enough golf to last me a lifetime. But seriously, why are we unable to watch all the TV channels listed on the screen?
We are currently working with an outside video engineer to bring the old outdated Direct TV dish system up to the current technologies available. Robert
| In-Progress |
| July 21, 2025 | Tennis / Pickleball Court | The pickleball court gate latch stayed tight for a long time with the new screws. Unfortunately, it’s loose again.
thank you for the heads up. I have issued a work order, and this will be repair asap. Robert
| Completed |
| July 24, 2025 | Club | There are ants in the men’s locker room, including the lockers and the counters.
| Completed |
| July 27, 2025 | Pool | As of Sunday July 27th the hot tub is not hot at all, water is completely cold like the pool water. Absolutely NO heat. A few jets are not working at all, and really low pressure. I checked maintenance records and it says work was completed and that the heat and new pump was put in Feb and June. The hot tub is still not working correctly. Thanks
The heater has been replaced.
Robert
| Completed |
| July 30, 2025 | Landscape | Andalucia Gate entrance; When are the plants that died because of no water be replaced?
Regads,
Elsa
| In-Progress |
| August 6, 2025 | Gates | Latour exit gate remains open
| Completed |
| August 7, 2025 | Gates | Latour exit gate stuck open now, 2:33pm, 5 + minutes
| Completed |
| August 9, 2025 | Club | Pool tables need cue chalk replenishment.
| Completed |
| August 9, 2025 | Bocce Court | Cold water fountain at Bocce Courts has algae
growing in supply inlet, which is also restricting
water flow. HEALTH HAZARD!
| Completed |
| August 13, 2025 | Club | The two benches in the men’s locker room are very dirty and stained. Not only is this hygienically unsafe, it presents a bad appearance. Is there a way to hose/scrub them down? Thank you.
Reply: We scrub them down and clean them a few times a week. We are in the process of replacing with a more easily sanitized bench.
Robert
| In-Progress |
| August 13, 2025 | Gates | Latour exit gate is locked open again, at least an hour so far. 🤯 Sorry Scott
| Completed |
| August 14, 2025 | Gates | Latour Ave. out gate is stick open again and making noises.
| Completed |
| August 16, 2025 | Villages | Sidewalk in Tuscany on Andalucia by the park and the gate to the park have overgrown plants blocking people from walking.
Reply: I will pass this on to the HOA office.
Robert
| In-Progress |