| June 12, 2026 | Pool | The cover for the stair rail in the deep end of the outdoor pool easly slides, making it dangerous to exit the pool.
I have seen people unable to get a good grip, which could result in a safety liability.
| Completed |
| June 20, 2026 | Pool | The indoor pool is very warm for those of us who use it to swim laps or work out. The aqua fit group last week was in agreement that it was too warm. I swam laps today (6/20) and left because it is too warm. The indoor pool is meant for workouts. If people want to float and enjoy water they can use the outdoor pool.
Scott: this has been fixed
| Completed |
| July 5, 2026 | Pool | The indoor pool has become oppressively warm. I know you keep it between a range of degrees recommended but it must be over the top of that. It is after all a work out pool. Wouldn’t it make sense to lower the temp and save money on energy and help those of us who use the pool to work out?
scott.this has been fixed. thank you for letting us know
| Completed |
| July 28, 2026 | Pool | I believe the indoor pool equipment is moldy, the white weights and noodles.
Thank you!
Scott: a work order has been placed. thank you for bringing this to our attention
| In-Progress |
| August 11, 2026 | Pool | The tile around the inside of the pool is very dirty with a scum film on it. While across all the tile, it is particularly noticeable on the white depth indicator tiles. This should be cleaned scrubbed clean regularly.
| In-Progress |
| August 11, 2026 | Pool | All of the palm trees and palm shrubs around the pool area have dead fronds in them. These should be cut off to maintain the image of a true resort pool.
| Completed |
| August 22, 2026 | Pool | Ref. Trees behind cabanas and outdoor grill
I am aware that the trees actually leaning on or very close to the fence have been removed. At the same time if you review the pictures below and better yet actually go take a look, I think you will agree that more work should be done.
In fact, probably the largest of all the trees while several feet back from the fence remains as probably the worst case of overhang and greatest angle of list. Other smaller trees are already starting to lean and roots for most if no all are already exposed above ground level.
Given the forecast El Nino the work should be accomplished in the next few months. Additionally any replacement plantings should have a maximum height limit of no more than 15 or 20 feet.
I will attempt to put this in the site maintenance log
and
Thank you all for all your efforts
Jim Kenna Ph (925) 989-9062
| In-Progress |
| September 6, 2026 | Pool | I was assured the indoor pool temp was being monitored with a thermostat on the wall. Well after not going for awhile I thought I’d give it a try today. The thermostat was not registering a temp and it was too cold for me to go in. A little later I spoke to “Dave” who was talking on the pool phone so I asked him about it. He said he’ll check. I then went home and got my thermometer, went back and took temp in 3 different areas of the pool. 75.0, 75.0 and 75.4. This is disappointing to say the least and totally unacceptable. I understand that eventually this will be redone. But in the meantime this is an amenity for the homeowners. the thermostat on the wall has been replaced and was reading 81.3. i will adjust so it reads between 82 and 83. thanks.
| Completed |
| August 14, 2020 | Pool | The curtains in the Pool Cabanas are in very bad condition. The rollers and tracks that the curtains move on are broken or jammed.
I was rather shocked when I recently used a cabana and saw how ragged and shredded the curtains had become.
In general, the Club grounds, parking lots etc. are in the worst condition that I have seen in my 8+ years at Trilogy...
| Completed |
| July 2, 2021 | Pool | I have been hearing that there is an ant problem when renting the Cabanas. The ants will come out of nowhere and swarm your food. It is most unappetizing. We are renting a cabana on Monday, July 5th and on Saturday, July 10th. Please address this pest problem so the Cabanas can be enjoyed. Thank You!
| Completed |
| July 12, 2021 | Pool | I rented a cabana yesterday for my grandkids. They were spraying for ants while we were there, thank you. Also I noticed the quality of the Cabana has diminished. The chairs and furniture inside are worn out, the curtains on the sides and back are missing, the TV is gone and wires hanging out on all the Cabanas. Is this work in progress as well? Will there be some updates soon? Is it possible to add a ceiling fan as well? Thank you for listening.
| Completed |
| July 18, 2021 | Pool | Ladies shower/locker room has several lockers that are jammed. Just FYI.
Thank you
Anna Larricq
| Completed |
| February 15, 2022 | Pool | The racing clock that sits on the floor of the indoor pool has stopped working. Batteries, maybe? 🙂 thank you
| Completed |
| May 17, 2022 | Pool | The intake air vent above the indoor swimming pool is black and needs to cleaned for appearance and health concerns
| Completed |
| July 15, 2022 | Pool | The hot tub needs cleaning please. There is dirt accumulated on the bottom and when it is turned on, scummy bubbles are forming. Thank you.
| Completed |
| August 17, 2022 | Pool | The swim trunk spin dryer in the mens locker is still out. Do you have an ETA on when this will be fixed. Thank you,
| Completed |
| October 31, 2022 | Pool | The interior window frame of the indoor pool has separated, raised several inches and has an exposed nail. Both sets of windows on this wall have peeling paint. The windows are facing the exterior sitting area adjacent to the Spa entrance doors.
| Completed |
| November 29, 2022 | Pool | 11/28 I was swimming in the lap pool and could hear the jack hammer outside. Another swimmer say he thought he felt the vibrations. I hope the pool, etc. was not damaged due to it and our "soil."
| Completed |
| January 3, 2023 | Pool | HOT TUB JETS NOT WORKING
| Completed |
| February 22, 2023 | Pool | When will we have music again in the pool, and when will the hot tub be working? Thank-you.
| Completed |
| March 1, 2023 | Pool | Paint is chipped and laying at edge of pool entrance ladder. There is also a lot of black residue, mold?, along the drain areas in the tile that has rarely if ever been cleaned. Time is filthy there also. I have pictures , the area should be cleaned with maintance of pool area. Just needs a good scrubbing. I know the pool is part of litigation but that should not exclude daily or weekly cleaning of areas. It is gross!
| Completed |
| November 5, 2019 | Tennis / Pickleball Court | Tennis courts lights on at 6:00AM. Why?
| Completed |
| November 5, 2019 | Tennis / Pickleball Court | Is it possible to replace the tennis court light switch with a 2 hour timer?
| Completed |
| May 4, 2021 | Tennis / Pickleball Court | On one of the benches between pickleball and tennis courts there is a bolt missing on the seat. So the seat falls through. We turned it upside down on the grass.
| Completed |
| July 25, 2021 | Tennis / Pickleball Court | On the tennis/pickleball shed, the battery powered lock blinks red when opening. That likely means the batteries need replacing.
| Completed |