Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 576 - 600 of 683

 Reported Location Issue Status
February 8, 2025Gates

several residents have reported, and I have seen, St Julien entry gate is periodically sticking open for long periods of time. This has been on-going since Feb 3.

Completed
February 13, 2025Gates

St Julien entry gate is apparently sticking open again....periodically

2.19.25 Hi Dave, we'll head down this morning to see if we can fix this in-house and if not, we'll have the vendor come out to make the repairs. Thanks, Will

2.19.25 10:51am Update: Our new gate vendor, American Gate Operations (AGO) will be out tomorrow afternoon at the latest, possibly this afternoon to fix the gate. Thank you.

02.21.25 10:41am Update: AGO was not able to come to the property the past two days to make the repairs, they have rescheduled for Monday 2/24/25 between 11:00am and 1:00pm to make the repairs. We'll be checking the gate throughout the days until the repairs are made. Thank you

Completed
February 21, 2025Club

Gym - Middle elliptical machine - video screen doesn't work per member

Completed
February 24, 2025Gates

St Julien exit gates reported to be stuck open by residents

Completed
March 2, 2025Gates

Latour gate malfunctioning. Reported problem - “ Informing you all. the Latour gate is still malfunctioning. It self opens and then stays open. Beeps.

Completed
March 2, 2025Gates

Latour Gate malfunctioning - additional information:
“ when a car exits. it opens, and then it closes, and then it beeps and opens again and stays open.”

03.04.25 The gate issue was addressed and resolved; we'll keep an eye on it is fully updated. Thank you!

Completed
March 8, 2025Gates

At approximately 11:30am, the Latour vehicle entry gate was stuck in open position again, not sure how long, and around 12:15pm I saw it was closed

-BSRG to continue checking on the gates-

Completed
March 9, 2025Gates

The Latour exit gate continues to periodically remain open after a car drives through then when it closes it beeps and remains open until the next car drives through then the gate will close. I know this sounds weird but we were walking home and stood at the open Latour exit gate and observed this in progress

Completed
March 15, 2025Club

In the gym, if the sun is out the treadmills are pretty much unusable if the shades aren’t down. The controller and automatic settings seem to be broken. If the shades and controller can’t be fixed please at least lower the shades so the treadmills can be used.

Completed
March 16, 2025Gates

At approximately 10:49 am, Sun March 16, ambulance responded to a medical on Latour. Resident witness saw the ambulance could not enter via entry gate, but somehow entered through exit gate. Witness says the ambulance did not have emergency lights on, unknown if they tried an access code

Completed
March 20, 2025Club

Clock in Men's Locker Room needs to be changed to daylight savings time.

Completed
March 21, 2025Club

There is no remote for TV in pool room. Please replace and have available to watch sporting events in pool room.

Completed
March 21, 2025Landscape

Trilogy Parkway and Vineyards Parkway. Entrance on Trilogy Parkway by Monument Sign There is a water/sprinkler leak. It has been leaking for some time.
Thanks
Ken

In-Progress
March 21, 2025Villages

Crosswalks are in bad shape in Sonoma village. Not sure of other areas. I did look up to see if anybody else complained about it. I could not find it.Big chunks are chipping off. Looks bad in this amazing community.

In-Progress
March 24, 2025Villages

I would like to report of a large road crack that has been developing for quite a while at the upper part (near the end) of Gamay Lane in the Bordeaux village.

In-Progress
April 2, 2025Villages

Dead rabbit in the middle of the street on Miwok. Looks like it was hit by a car.

Completed
April 3, 2025Vineyards

URGENT Large water leak end of moscato bottom of vineyard

Photo to large to send.

In-Progress
April 4, 2025Gates

(NO RUSH) The Latour vehicle exit gate is partially stuck open, wide enough to allow people to walk through it.

Completed
April 7, 2025Gates

At the Barossa fire (emergency) gate the pedestrian entry door is not working. Several neighbors as well as myself have tried several times over the past week.
Maintenance: Tested the gate reader and found it worked intermediately. Adjusted the antenna and the gate worked as designed. I will advise the landscapers to keep the hedge on the corner trimmed back.

Completed
April 9, 2025Villages

The olive grove path running from St Emilion lane to the Bordeaux Park is in need of maintenance. The weeds are growing across the entire path in spots, eventually, there will be no path!! The area of mud is still there, I suppose with the warmer weather it will turn to dust!! I was told that that issue would be addressed in January. The path desperately needs new gravel and weed removal. There is also serious overgrowth between the Olive trees. Many of these weeds are grasses that have spikes that are dangerous for our dogs. Please see photos

In-Progress
April 11, 2025Gates

Latour exit gate still randomly sticking open, like right now 🤔

Completed
April 13, 2025Gates

St Julien resident reports St Julien exit gate has been open since 2pm

Completed
April 14, 2025Gates

The St Julian exit gate does not close both gates.

Completed
April 14, 2025Gates

St. Julien exit gate stays open.

Completed
April 18, 2025Tennis / Pickleball Court

Latch at pickleball gate is loose. Both screws are stripped (maybe through-holes and bolt with nut will be better)

Maintenace Dept: We added new screws to resecure the gate latch

Completed
 Reported Location Issue Status

LEARN ABOUT THE HOMES AT OUR COMMUNITY:

Call 800.685.6494  |  Join Our Interest List