| December 13, 2023 | Gates | The pedestrian gate entering Tuscany at Solera does not work with key card. The sensor turns green and beeps but does not unlock the gate.
| Completed |
| October 14, 2022 | Villages | The pedestrian gate for Porto Village does not lock.
| Completed |
| March 20, 2021 | Gates | The pedestrian gate on Latour will not open
| Completed |
| October 9, 2024 | Gates | The pedestrian gate that allows access from the Montepulciano Vineyard into Bordeaux at Barsac Court is not working. Entering the code does not unlock the gate.
| Completed |
| December 19, 2020 | Villages | The pedestrian gate/door into Bordeaux at Latour is missing a straight piece of metal that closed off the space near the decorative filigree (we saw the piece on the ground next to the gate 2 days ago) and because it is gone you can now effectively put your hand through from the outside and reach down to the knob on the inside and let yourself into the community.
| Completed |
| September 26, 2023 | Gates | The pedestrian/golf cart gate between Bordeaux and Rhone - at Lafite Ct and Briones Valley Rd - is not working...again. Or at least it wasn't working this morning, Sept 26, around 8:45 am.
| Completed |
| June 2, 2022 | Club | The person I was shooting pool with has come down with COVID, so I'd suggest someone clean the pool balls.
| Completed |
| November 2, 2019 | Club | The plastic clear/grayish faceplate on the Abdominal Crunch machine in the gym is loose. It is missing a screw. Thanks.
| Completed |
| March 25, 2023 | Gates | The Porto entry gate continues to be open. This has been reported before, but we need a permanent fix. This is a safety issue to have our gate open all the time.
| Completed |
| March 11, 2023 | Gates | the Porto entry gate is broken again. Could you please have someone correct the problem.
| Completed |
| February 15, 2022 | Pool | The racing clock that sits on the floor of the indoor pool has stopped working. Batteries, maybe? 🙂 thank you
| Completed |
| July 27, 2024 | Landscape | The recent addition of rocks and boulders to the landscape medians in front of 1101 Lafite Court resulted in the work crew breaking the water pipe which waters half of the landscaping on the 1101 Lafite Court side of the golf cart path. I immediately notified the HOA (Jayme Walls) and received a response that the mattewr would be attended to. Now, after several months much of the landscaping is dying or dead and the problem has not been addressed. Likewise, the automatic sprinkler system for this area has not worked for over 5 years, which has facilitated myself and the gardener for 1101 Lafite Court to manually turn on the irrigation system every week.
Dozens of plants have now died and numerous other plants are threatened. I can't imagine why this matter has not been fixed as I have been alerting Mr. Walls and other Trilogy employees for several years. My Neighbor Dennis Reynolds asked for me to advise of his dissatisfaction with the manner these repairs have been ignored. I am also notifying the property managers Nacny and Patrick Lewis of this most unfortunate situation. The landscape employee who previously checked on the sprinkler system was not fluent in english and stated that he did not know how to fix the control boxes, but true to your word he came out and looked at the boxes for a minute or two and shook his head and left.
| In-Progress |
| June 15, 2022 | Bocce Court | The Restroom at the Bocce courts needs maintenance/cleaned
The light is flickering off and on, I have seen cleaner gas station restrooms
Thanks
| Completed |
| May 31, 2023 | Gates | The Rhone entrance gate is out-of-order for the second time in 3 weeks, staying constantly open and disallowing for NO community security.
| Completed |
| May 10, 2023 | Gates | The Rhone entrance gate is struggling to open
| Completed |
| March 26, 2023 | Vineyards | The road behind Chardonnay Line is covered in Mud and the ditches are almost FULL with mud! With additional rain coming, we are worried the ditches will overflow into our yards. Please take care of this soon. Thank you!
- Message from VAMC - The walking trails and v-ditches will be addressed following the rains. - JW
| Completed |
| January 6, 2022 | Landscape | The roses in the Bordeaux Village at park have not been winter trimmed. I noticed the roses by the gates have all been trimmed back but not at the park on the side of St. Julians street.
| Completed |
| June 12, 2023 | Club | The screen interface on the middle recumbent bike is glitchy. It seems to be working at first, but freezes up in the middle of a workout. Thanks.
| Completed |
| January 28, 2020 | Club | The screen is not working on the stationary upright bike to the left (if standing behind them). Thanks.
| Completed |
| July 6, 2022 | Club | The shampoo dispenser in the middle shower stall in the men’s locker room is broken. The syphon seems have come detached from the pump. I checked and the container is about 2/3 full. Thanks.
| Completed |
| September 12, 2023 | Club | The shower curtains in the men’s locker room are really moldy on the inside of the showers. They need to be cleaned or replaced. Thank you!
| Completed |
| February 1, 2025 | Gates | The Solera gate in Tuscany, both enter and exit, seem to be very noisy - a schreechy, creeky sound. Not sure that's normal or indicative of a problem?
Thanks for the clock in the locker room - it needs a new battery though, it wasn't working this morning.
Thanks,
Donna
| Completed |
| November 5, 2023 | Villages | The Solera gates to Tuscany have been open all day, since yesterday. Please close them.
| Completed |
| January 22, 2025 | Gates | The Solera pedestrian gate in Tuscany has not been woking for over a week
It cannot be accessed with our cards -please advise status of repair
thank you
| Completed |
| May 28, 2024 | Landscape | The sprinkler controller at the Lafite Court golf cart path leading to Rhone village (common planting area) has been inoperable for several years. I have previously reported the issue, as did Michael Wolfe prior to his death. Unfortunately, after years of neglect many plants have died and/or withered away. Please have someone inspect our irrigation system here at the end of Lafite Court and repair the sprinkler controllers. I manually turn the system on for my side (in front of 1100 Lafite) at least once a week, as does the gardener for my neighbor at 1101 Lafite Court. However, when we are away for several weeks the vegetation suffers immensely, particularly in the summer months.
| In-Progress |