Maintenance Issue Reports

Trilogy® at The Vineyards

Displaying 26 - 50 of 870

Entries
 Reported Location Issue Status
May 10, 2022Club

Monument Sign going up to the club. The stack stones on the sign have fallen and have been laying there for serval weeks?!

Completed
November 27, 2022Club

All Lights out from Main Fountain ( V Parkway ) to Bell Tower. Fountain and Olive Trees

Completed
October 13, 2021Club

Mail room outside door doesn’t close correctly. Need to pull in closed. Does not close and latch on its own. Did report to concierge at 8:30 on Wednesday 10/13/2021

Completed
July 9, 2024Club

Need more cue chalk for pool table area.

ALSO: what is status of maintenance report regarding broken crutch (bridge) in pol area?

Completed
December 28, 2021Club

The circle around the fountain at the club.
The trees around the circle have up light landscape lighting a lot of these are burned out.
Can you someone check them?
Thanks
Ken

Completed
September 18, 2023Club

2 Problems:

1) In the gym by the mirrors where the Pilates table is and all the floor exercise is done there have been ants crossing the mats for weeks. The ants make it uncomfortable to do floor exercise.

2) Also, all 3 elliptical machines that the monitors are in operable. The machines need service.

When I advised the SAWA spa staff they keep assuring me that both problems are being handled, but it's been weeks. So I submit this report on Sept 18th, just to properly go through channels with a date marker.

Completed
July 17, 2025Club

For several months now, ALL the gym equipment with monitors are unable to play the TV channels. The only channel available is the golf channel....... If Trilogy is only able to view one channel, can we rotate through the different ones listed? I've seen enough golf to last me a lifetime. But seriously, why are we unable to watch all the TV channels listed on the screen?

We are currently working with an outside video engineer to bring the old outdated Direct TV dish system up to the current technologies available. Robert

In-Progress
March 26, 2023Club

One of the pool tables was damaged when it was moved to make room for chairs to view a football play-off game over a month ago. It has not been repaired.

1. Safety concern: During this move one of the pool table legs cracked off and was partially replaced, and even though the table is level the separation is visibly still there. If someone playing pool were to put their weight (like sitting on the edge as is commonly done) on that end to make a shot the leg could further separate and the table could even collapse.
2. The pool table felt has been altered as a result. There are places where the felt is now loose fitting on the slate and as a result it alters the path of a ball traveling over the area.
3. The leather netting inside the pockets of one pocket on each table has holes in it where balls often get stuck, and sometime slide through. They need to be replaced.
4. There is no noticeable maintenance in the recreation room. For example the pool chalk has been used up and has not been replaced. Some of the players have donated their own chalk so that there is some working chalk in the pool area.
5. Many of the cue sticks are warped or have damaged tips and have for some time.

In-Progress
September 17, 2024Club

All the olive tree light are out from California Trail to the Bell Tower in the Median. Main Fountain Lights in the Circle are out.
Thanks
Ken

Completed
July 28, 2026Club

There are two different audio tracks playing in the men’s locker room; one in the poker table area and the other in the rest of the locker room. I realize this is not a major problem, but thought it best to bring to someone’s attention nonetheless. Thanks.

Completed
March 3, 2024Club

There seems to be something wrong with the HVAC in the Clubhouse, especially in the restaurant area. It seems like the air conditioner is on because cool air is constantly coming out.

Completed
November 22, 2019Club

Lights out on steps to Mail Room for several days now

Completed
November 9, 2024Club

Clock in men’s locker room never changed after Daylight Savings Time

Completed
February 22, 2024Club

I noticed the Trilogy pick up truck has a brake light out on the left side.

Completed
December 26, 2024Club

Middle shower stall in men’s locker room has clogged drain

Completed
November 7, 2023Club

The Event Center needs to be cleaned. The floors are slippery and dirty. The window sills are also dirty

Thank you,

Julia Benveniste

Completed
August 27, 2023Club

The TV on the gym’s middle recumbent bike has not worked for at least 3 months. When will it be replaced or repaired?

Completed
February 11, 2026Club

apparent new(ish) asphalt rupture in parking space, first stall left side, 2nd level, across from pickleball courts

In-Progress
December 3, 2025Club

Can we remove the empty signs and poles that were put in during Covid to park to pick food from the club.
They put new poles and signs in for Handicap Parking which looks great. They left the old ones from Covid!
Thanks
Ken

In-Progress
February 10, 2020Club

The door to locker #24 in the men’s locker room is off one hinge.

Completed
July 6, 2022Club

The shampoo dispenser in the middle shower stall in the men’s locker room is broken. The syphon seems have come detached from the pump. I checked and the container is about 2/3 full. Thanks.

Completed
August 17, 2026Club

The ADA restroom in the Clubhouse ladies room needs some facilities attention. The lighting is low light, ie darker. I think the light is burning out or something. The toilet keeps running longer than usual when we flush it. I finallly got it to stop running by jiggling the flush nob. The door to enter is warped and requires the full force of my body to open it. I helped a person open it to get in and waited til she was finished to let her out.

May want to check

In-Progress
November 9, 2024Club

Fitness Studio - Spin bike #4, display monitor needs new batteries? Doesn’t register speed, level, etc. (bike is located by large window, nearest to mirror)

Completed
March 26, 2024Club

The dial on the shower head is broken in the first shower stall. It is stuck on pulse which is not great for general showering. Thanks.

Completed
August 9, 2025Club

Pool tables need cue chalk replenishment.

Completed
 Reported Location Issue Status

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