| August 2, 2023 | Landscape | About half of the plants outside of the Andalucia gate across from the park have died. I would guess it's an irrigation issue, so if addressed soon the other half might survive.
**** Response from HOA - Reported to Shea Homes to address *****
| Completed |
| July 17, 2023 | Wine Barn | Alarm system at Wine Barn is not working because the backup battery is dead and needs to be replaced.
| Completed |
| November 27, 2022 | Club | All Lights out from Main Fountain ( V Parkway ) to Bell Tower. Fountain and Olive Trees
| Completed |
| October 28, 2020 | Club | All of elliptical machines are unable to view the TV channel “HGTV”. All the other TV channels view clearly. Also the middle elliptical has a consistent knocking noise when in use.
| Completed |
| October 9, 2024 | Club | All recessed step lights to mailroom are out
| Completed |
| September 17, 2024 | Club | All the olive tree light are out from California Trail to the Bell Tower in the Median. Main Fountain Lights in the Circle are out.
Thanks
Ken
| Completed |
| April 11, 2022 | Landscape | Amanda test
| Completed |
| April 9, 2022 | Club | Amanda TEST Let me know if you get this?
Ken
| Completed |
| September 29, 2019 | Club | An announcement was sent out to members a while back that the "back" patio door in the gym by the treadmills was to be locked at all times. A sign was placed on the glass door referencing this policy. Now however, the sign has been removed from the door, and the door is regularly unlocked when I use the gym on a daily basis .
This policy was put into place for added security, and to prevent unauthorized non-member access to the gym, pool, and other facilities. Who changed this important policy, and why wasn't there a notification sent out to members, if it has been reversed?
Thank you,
Warren Watson
| Completed |
| July 12, 2023 | Vineyards | An imense about of Water flowing down Vineyards while watering right Now! Behind 1803 & 1805 Moscato
| Completed |
| July 30, 2025 | Landscape | Andalucia Gate entrance; When are the plants that died because of no water be replaced?
Regads,
Elsa
| In-Progress |
| September 2, 2023 | Gates | Andulucia gate open
| Completed |
| June 23, 2024 | Club | Ants in men’s lockers and locker room
| Completed |
| January 13, 2024 | Club | Ants in the gym by the mat in back
| Completed |
| May 11, 2025 | Club | Any idea when the TV’’s will be fixed on the gym equipment this time. Seems to me, it goes out frequently. Why not really address the issue. Stop putting bandaids on the problem & invest in a solution.
06/04/25 The Direct TV technician has been working on this for weeks now. As it is taking so long, we contacted ClubCare who is reaching out to Technogym to check and see if the machines can be set up to stream T.V.. We will update here as we get answers, hopefully today/this week. Thank you, and apologies for the delays in with getting this fixed.
BSRG Facilities Team
| In-Progress |
| July 8, 2023 | Club | Apparently there is no shower gel in men’s locker room showers, nor has there been for a few days.
| Completed |
| October 12, 2019 | Gates | Are all access gates backed up by a battery in case PG&E turns off the power?
| Completed |
| February 18, 2020 | Club | Are there plans to put in lights on both sets of stairs in the parking lot? At night they are very dark and it is a safety hazard.
| Completed |
| September 6, 2020 | Bocce Court | Area around in-ground irrigation manifold boxes on south side of courts floods. Suspect broken pipe (s).
| Completed |
| October 8, 2024 | Gates | Around 9pm, right-side Latour gate was stuck open again until a car left and somehow the gate closed "properly"
| In-Progress |
| August 19, 2023 | Pool | Around the indoor pool has not been cleaned in weeks and weeks. There has been a Q-tip on the hoist chair “which is also disgusting,” a band aid amongst other bits all around the floor. It could do with bring disinfected at least once a week with people walking aroundceith no shoes on.
| Completed |
| April 8, 2023 | Gates | As I have reported before, the pedestrian gate for our Porto neighborhood in Trilogy by the Vineyards, is not closing by itself when pedestrians walk through without expressly closing the gate behind them. If left to swing shut by itself, the gate will often not close. This is not due to wind or any other weather condition. it can happen just as frequently on warm windless sunny days as it can in rainy, windy weather.
Note that I have submitted maintenance requests about this and about the vehicle gates that also do not close quite often. but I have never received any reply or status report for the comfort of my neighbors
Robert Stapleton, Porto Neighborhood Watch Captain.
| Completed |
| December 11, 2025 | Villages | As Neighborhood Watch captain, I received the follow emails from Claudia Curran regarding pedestrian gates:
First message:
“ I know you are one of the reps for our neighborhood watch in Firenze. I am passing along an ongoing observation of the Bordeaux pedestrian gates. I walk very early every morning between 5:30 am - 7 am depending on the time of the year. 99% of the time in the last few months I am finding the Bordeaux gates unsecured, especially the Latour gate. Someone is leaving them open. Maybe you can send a copy of my email to their rep for that area. Here are photos from this morning of the two gates. The first is the Latour Avenue gate, the second two are the other gate at St Julien Street which was left wide open.
Claudia”
Second message:
“Good morning Dan,
I checked out the gates further this morning. The Latour gate doesn't shut on its own; you have to push it shut. The St. Julien gate is even worse, the hydraulics on the gate don't work at all so when someone opens it, it stays wide open. Surprisingly, our Sonoma gate doesn't shut automatically now...that's new. You have to push it to close. So, it looks like these gates are getting old and not working as they should.
Maybe an email to all to be sure to manually shut these gates for our safety, especially during the holiday season. Thanks for looking into this for our community.
Merry Christmas!
Claudia Curran”.
Please contact Claudia Curran if further details are needed.
Regards,
Daniel Hunter
| In-Progress |
| December 11, 2025 | Villages | As Neighborhood Watch captain, I received the follow emails from Claudia Curran regarding pedestrian gates:
First message:
“ I know you are one of the reps for our neighborhood watch in Firenze. I am passing along an ongoing observation of the Bordeaux pedestrian gates. I walk very early every morning between 5:30 am - 7 am depending on the time of the year. 99% of the time in the last few months I am finding the Bordeaux gates unsecured, especially the Latour gate. Someone is leaving them open. Maybe you can send a copy of my email to their rep for that area. Here are photos from this morning of the two gates. The first is the Latour Avenue gate, the second two are the other gate at St Julien Street which was left wide open.
Claudia”
Second message:
“Good morning Dan,
I checked out the gates further this morning. The Latour gate doesn't shut on its own; you have to push it shut. The St. Julien gate is even worse, the hydraulics on the gate don't work at all so when someone opens it, it stays wide open. Surprisingly, our Sonoma gate doesn't shut automatically now...that's new. You have to push it to close. So, it looks like these gates are getting old and not working as they should.
Maybe an email to all to be sure to manually shut these gates for our safety, especially during the holiday season. Thanks for looking into this for our community.
Merry Christmas!
Claudia Curran”.
Please contact Claudia Curran if further details are needed.
Regards,
Daniel Hunter
| In-Progress |
| December 11, 2025 | Villages | As Neighborhood Watch captain, I received the follow emails from Claudia Curran regarding pedestrian gates:
First message:
“ I know you are one of the reps for our neighborhood watch in Firenze. I am passing along an ongoing observation of the Bordeaux pedestrian gates. I walk very early every morning between 5:30 am - 7 am depending on the time of the year. 99% of the time in the last few months I am finding the Bordeaux gates unsecured, especially the Latour gate. Someone is leaving them open. Maybe you can send a copy of my email to their rep for that area. Here are photos from this morning of the two gates. The first is the Latour Avenue gate, the second two are the other gate at St Julien Street which was left wide open.
Claudia”
Second message:
“Good morning Dan,
I checked out the gates further this morning. The Latour gate doesn't shut on its own; you have to push it shut. The St. Julien gate is even worse, the hydraulics on the gate don't work at all so when someone opens it, it stays wide open. Surprisingly, our Sonoma gate doesn't shut automatically now...that's new. You have to push it to close. So, it looks like these gates are getting old and not working as they should.
Maybe an email to all to be sure to manually shut these gates for our safety, especially during the holiday season. Thanks for looking into this for our community.
Merry Christmas!
Claudia Curran”.
Please contact Claudia Curran if further details are needed.
Regards,
Daniel Hunter
| In-Progress |