| March 12, 2023 | Villages | A section of the recently repainted wall cap in my back yard has the paint peeling off again. This is the same section that had already been repainted by the painter (see the ticket I opened on January 18th. The painter did come out and repaint the peeling section, but the paint is coming off again). Clearly the painter did not adequately prep the wall cap before painting.... twice. I'm happy to do the work correctly on my own if the HOA can provide me a pint or quart of the correct paint. I can provide a picture if you like.
| Completed |
| May 8, 2025 | Vineyards | A vineyard water line at post #36 between Barbaresco and Riesling Circle has been running a major leak into the drainage line to the
Riesling Circle Street drains from before 7:00 pm and now up to 10:00 pm
| Completed |
| October 2, 2024 | Vineyards | A water pipe in the vineyard behind Porto village is broken and spewing water. It’s flooding the walking path and endangering my home/yard pictures were sent to concierge
| Completed |
| August 2, 2023 | Landscape | About half of the plants outside of the Andalucia gate across from the park have died. I would guess it's an irrigation issue, so if addressed soon the other half might survive.
**** Response from HOA - Reported to Shea Homes to address *****
| Completed |
| July 17, 2023 | Wine Barn | Alarm system at Wine Barn is not working because the backup battery is dead and needs to be replaced.
| Completed |
| November 27, 2022 | Club | All Lights out from Main Fountain ( V Parkway ) to Bell Tower. Fountain and Olive Trees
| Completed |
| October 28, 2020 | Club | All of elliptical machines are unable to view the TV channel “HGTV”. All the other TV channels view clearly. Also the middle elliptical has a consistent knocking noise when in use.
| Completed |
| October 9, 2024 | Club | All recessed step lights to mailroom are out
| Completed |
| September 17, 2024 | Club | All the olive tree light are out from California Trail to the Bell Tower in the Median. Main Fountain Lights in the Circle are out.
Thanks
Ken
| Completed |
| April 11, 2022 | Landscape | Amanda test
| Completed |
| April 9, 2022 | Club | Amanda TEST Let me know if you get this?
Ken
| Completed |
| September 29, 2019 | Club | An announcement was sent out to members a while back that the "back" patio door in the gym by the treadmills was to be locked at all times. A sign was placed on the glass door referencing this policy. Now however, the sign has been removed from the door, and the door is regularly unlocked when I use the gym on a daily basis .
This policy was put into place for added security, and to prevent unauthorized non-member access to the gym, pool, and other facilities. Who changed this important policy, and why wasn't there a notification sent out to members, if it has been reversed?
Thank you,
Warren Watson
| Completed |
| July 12, 2023 | Vineyards | An imense about of Water flowing down Vineyards while watering right Now! Behind 1803 & 1805 Moscato
| Completed |
| July 30, 2025 | Landscape | Andalucia Gate entrance; When are the plants that died because of no water be replaced?
Regads,
Elsa
| In-Progress |
| September 2, 2023 | Gates | Andulucia gate open
| Completed |
| June 23, 2024 | Club | Ants in men’s lockers and locker room
| Completed |
| January 13, 2024 | Club | Ants in the gym by the mat in back
| Completed |
| May 11, 2025 | Club | Any idea when the TV’’s will be fixed on the gym equipment this time. Seems to me, it goes out frequently. Why not really address the issue. Stop putting bandaids on the problem & invest in a solution.
06/04/25 The Direct TV technician has been working on this for weeks now. As it is taking so long, we contacted ClubCare who is reaching out to Technogym to check and see if the machines can be set up to stream T.V.. We will update here as we get answers, hopefully today/this week. Thank you, and apologies for the delays in with getting this fixed.
BSRG Facilities Team
| In-Progress |
| February 11, 2026 | Club | apparent new(ish) asphalt rupture in parking space, first stall left side, 2nd level, across from pickleball courts
| In-Progress |
| July 8, 2023 | Club | Apparently there is no shower gel in men’s locker room showers, nor has there been for a few days.
| Completed |
| March 17, 2026 | Gates | Approximately 9pm a large truck crashed through the Miwok entry gate and sped up Miwok. Gate is trashed!
Please fix. Police called.
Thank-you.
Robert: Thank you for your report. WE are currently handling the issue
| Completed |
| October 12, 2019 | Gates | Are all access gates backed up by a battery in case PG&E turns off the power?
| Completed |
| February 18, 2020 | Club | Are there plans to put in lights on both sets of stairs in the parking lot? At night they are very dark and it is a safety hazard.
| Completed |
| September 6, 2020 | Bocce Court | Area around in-ground irrigation manifold boxes on south side of courts floods. Suspect broken pipe (s).
| Completed |
| October 8, 2024 | Gates | Around 9pm, right-side Latour gate was stuck open again until a car left and somehow the gate closed "properly"
| In-Progress |