| February 20, 2024 | Pool | Why is the indoor pool room consistently hot and humid? The water temperature of the pool is too high, making it difficult to enjoy a good workout while doing laps. Also, a few of us are experiencing skin rashes after doing laps in the indoor pool, but not experiencing these symptoms when swimming in other pools. Are the water tests showing any problems with chlorine levels, pH,
total alkalinity, calcium hardness, cyanuric acid, or total dissolved solids? Would you please share your test results with us? The pool is a great resource for swimming, but the heat and skin rashes are deterrents for using the pool.
| Completed |
| November 23, 2024 | Pool | Could you please vacuum the hot tub? There’s a lot of dirt where you sit and on the bottom. Thanks.
| Completed |
| December 7, 2024 | Pool | probably fixed but spa bubbes not working, also water could be warmer
| Completed |
| January 24, 2025 | Pool | Hi. Will you be replacing the clock in the ladies locker room? Do you know why we don’t have music in the pool now? Thanks.
| Completed |
| February 5, 2025 | Pool | Indoor pool: flooding between the entry pool steps & the bench.
| Completed |
| February 6, 2025 | Pool | The hot tub is not nearly warm.
Thank you for letting us know. We installed a new pump this afternoon and it is working properly; the water temperature is now at the programmed level.
| Completed |
| August 14, 2020 | Pool | The curtains in the Pool Cabanas are in very bad condition. The rollers and tracks that the curtains move on are broken or jammed.
I was rather shocked when I recently used a cabana and saw how ragged and shredded the curtains had become.
In general, the Club grounds, parking lots etc. are in the worst condition that I have seen in my 8+ years at Trilogy...
| Completed |
| July 2, 2021 | Pool | I have been hearing that there is an ant problem when renting the Cabanas. The ants will come out of nowhere and swarm your food. It is most unappetizing. We are renting a cabana on Monday, July 5th and on Saturday, July 10th. Please address this pest problem so the Cabanas can be enjoyed. Thank You!
| Completed |
| July 12, 2021 | Pool | I rented a cabana yesterday for my grandkids. They were spraying for ants while we were there, thank you. Also I noticed the quality of the Cabana has diminished. The chairs and furniture inside are worn out, the curtains on the sides and back are missing, the TV is gone and wires hanging out on all the Cabanas. Is this work in progress as well? Will there be some updates soon? Is it possible to add a ceiling fan as well? Thank you for listening.
| Completed |
| July 18, 2021 | Pool | Ladies shower/locker room has several lockers that are jammed. Just FYI.
Thank you
Anna Larricq
| Completed |
| February 15, 2022 | Pool | The racing clock that sits on the floor of the indoor pool has stopped working. Batteries, maybe? 🙂 thank you
| Completed |
| May 17, 2022 | Pool | The intake air vent above the indoor swimming pool is black and needs to cleaned for appearance and health concerns
| Completed |
| July 15, 2022 | Pool | The hot tub needs cleaning please. There is dirt accumulated on the bottom and when it is turned on, scummy bubbles are forming. Thank you.
| Completed |
| August 17, 2022 | Pool | The swim trunk spin dryer in the mens locker is still out. Do you have an ETA on when this will be fixed. Thank you,
| Completed |
| October 31, 2022 | Pool | The interior window frame of the indoor pool has separated, raised several inches and has an exposed nail. Both sets of windows on this wall have peeling paint. The windows are facing the exterior sitting area adjacent to the Spa entrance doors.
| Completed |
| November 29, 2022 | Pool | 11/28 I was swimming in the lap pool and could hear the jack hammer outside. Another swimmer say he thought he felt the vibrations. I hope the pool, etc. was not damaged due to it and our "soil."
| Completed |
| January 3, 2023 | Pool | HOT TUB JETS NOT WORKING
| Completed |
| February 22, 2023 | Pool | When will we have music again in the pool, and when will the hot tub be working? Thank-you.
| Completed |
| March 1, 2023 | Pool | Paint is chipped and laying at edge of pool entrance ladder. There is also a lot of black residue, mold?, along the drain areas in the tile that has rarely if ever been cleaned. Time is filthy there also. I have pictures , the area should be cleaned with maintance of pool area. Just needs a good scrubbing. I know the pool is part of litigation but that should not exclude daily or weekly cleaning of areas. It is gross!
| Completed |
| November 5, 2019 | Tennis / Pickleball Court | Tennis courts lights on at 6:00AM. Why?
| Completed |
| November 5, 2019 | Tennis / Pickleball Court | Is it possible to replace the tennis court light switch with a 2 hour timer?
| Completed |
| May 4, 2021 | Tennis / Pickleball Court | On one of the benches between pickleball and tennis courts there is a bolt missing on the seat. So the seat falls through. We turned it upside down on the grass.
| Completed |
| July 25, 2021 | Tennis / Pickleball Court | On the tennis/pickleball shed, the battery powered lock blinks red when opening. That likely means the batteries need replacing.
| Completed |
| September 1, 2021 | Tennis / Pickleball Court | We love the umbrellas at the Pickleball courts. On one of them (the one closer to the sales office parking lot), a fabric tab that connects the bottom fabric section to the top section has come apart. Looks like it needs to be sewn. There might be more than one tab that's come apart. See the image at https://rosiebankcom-my.sharepoint.com/:i:/g/personal/mark_rosiebank_com/EWljj4j-LspOg46iZkJVlzMBlrFISasv_xhEhrMyaHJU-Q?e=PedGed
| Completed |
| December 31, 2021 | Tennis / Pickleball Court | Please rehang the #1 sign at tennis court #1. Thank you!
| Completed |